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I just finished putting the 5 burners with the side burner together and the last part that ignites the unit is missing. Help

Hello - I purchased your grill cover in March. I really like it, however, the handle broke this evening. Please let me know what I need to do to get a replacement. Thanks! Diane

I recently bought an expert grill bbq from Walmart I installed it on May 26th yesterday but there were 2 of the grill heat plate were missing. Walmart sent me an email today to send you this email also. I do not want to return it It took us 5 hours to install it. I only want you to send me those 2 missing parts. Thank you in advance for your help,

I purchased a 4 burner expert grill from Walmart last summer. I wanted to use it about a month ago so I turned it on high to get it hot and it didn't get over 450 degrees. All of the flames were small at first so I turned 1 of the burners off and the flame got a little bigger. When I turned 3 of the 4 burners off the last flame was high like it was when it was new and all 4 burners were on. What can I do to fix this problem. Please call me at 912-704-5254 so I can use my grill again. Thank you.

I purchased Expert Grill Heavy Duty 24-inch Charcoal Grill Model number XG1910200103. I need to find the replacement part for an adjustable charcoal pan. I searched online and I can't find that part.

I have purchased your Expert Grill-EG30QT Turkey Fryer- Model # XGA136160915001. I have a question as it has ruined my Thanksgiving. I've been frying Turkey for about 5 years, I bought your turkey fryer. In your manual, you have information regarding how to measure how much oil to put in. Which I thought was brilliant as everyone's turkey will not be the same size. I needed to put in 4 inches of oil past your mandatory line as part of the legs would not have been fried. I was only going to go over 3 inches. if you use the how-to measure the oil as indicated in your manual with the water and the turkey and you go slightly over the line is that a problem?

We have an Expert Grill combo - charcoal and propane. It quick working in May and I have tried every conceivable way to have this addressed with no luck. It was just over a year old, has been used maybe 10 times and the valve quit working and you cannot get the parts to replace them, one won't work which nullified the use of all 3. We are seniors spent over $500.00 and this is a lot of money for us for a deck ornament, its not good for anything else! We started trying to have this addressed immediately and this is now November and still nothing. It has a 2 year warranty but what good is that if they don't stand behind the product! I have receipts, sent them to the warranty people and still not getting results although they have tried too.

If I can get this piece of shit grill back in the box it's going back, bullshit instructions and a piece of shit, you people SUCK

I purchased this grill a couple months ago and the paint is coming off of the top part of the grill and falling onto my food.

I bout a grill/pellet grill used it twice…the pellet side caught fire the second use and after washing the grease pan after the fire part of the foil stuck to it and it’s completely rusted…I see it’s guaranteed for 2 years and want to return after 2 uses… Thank you I have pictures to prove it

I bought a 6 gallon turkey fryer and burner this past fall and after only 2 uses the pot has a hole in the bottom.

We bought the expert grill DH 122212-W propane grill/ charcoal grill combo 2 years ago. We barely use it and today when I opened the grill to cook dinner the burners had fallen off the wall of the grill. The burner holders had completely rusted off. We keep it under a covered porch so I don’t understand how this happened or if can even be fixed, need to know who to contact

I bought a charcoal smoker grill at walmart, there are not enough hardware as in screws and such to fully assemble it. Please tell me how to get the parts. Thank You

I bought a combo expert grill and it has one low flame!! this is NOT going to work for me....I would LOVE a call....574-268-7674 thank you Jimmie Jones

I bought an expert grill griddle. I have used it less than 6 months and the coating is flaking off. I clean it as recommended after every use and season it after every use. It’s almost beyond use. What can be done?

I bought an expert grill griddle. I have used it less than 6 months and the coating is flaking off. I clean it as recommended after every use and season it after every use. It’s almost beyond use. What can be done?

I have ERP code. I went through all the procedures but it still comes up and it will not go away. I need assistance please help

We have not used our grill all winter because everytime we do it flashes ERL or 32 degrees. It will not keep heat it will not grill efficiently and it a complete waste of money. I keep giving it chances thinking it is something I am doing and it repeats the same issues over and over again. I am done. It started when we had it for 3 months and so far has been less than a year. I want a return and a refund!

I purchased 2 Expert Gas grills. However, I have a problem with one of them. I tried to light it the day b4 Thanksgiving for the first time. It will not light, I cannot hear any gas going through the lines. I tried to blow the lines to make sure there was no clog and still not working, Can you suggest any other ways to fix this, or the possible cause. Thank you, Mary

I have an expert grill LED light that attaches to the grill hood handle. I rarely use it as I usually grill during daylight. A couple of nights ago I grilled some steaks and tried to turn the light on but it didn't work. When I press the power button the light flashes rapidly while I hold the button. When I release it the light goes out.

we purchased a expert grill commodore pellet grill and smoker already assembled with no owners manual. we believe (from website) that it is a Hooch USG350. we can't figure out how to initially start it. can you mail us an owners manual. please reply

Sept. 9, 2022, today I bought a expert Grill, 3 burner, model 720-1049, SN-WMU 720KSHH1049A from Walmart in Winchester,Ky 40391 and it did not have a manual with it, they looked for it but could not find it and I do not have a printer to print a 52 page manual on, can you send me the manual for the above Grill to the following Jerry Childress 31 Mahan Court Winchester,KY 40391

Good morning, we just put the grill together yesterday and we have a problem with the gas line. It leaks between the fitting and the hose of the gas valve. Please contact me. I purchased the 3 burner gas grill model 720-1049. Thanks,

I have been trying to reach customer service. Nobody answers the phone!! I bought a grill 2.months ago for my husband and he loves it!!. BUT, it is losing the paint off the hood and is starting to rust. We need to talk to someone about this....its not like we have used it alot in 2 mths. I'm sure this has to be covered by our warranty so would ask that you call me.ASAP MARILYN MURPHY 303-884-0002

Good afternoon, I purchased the expert grill and when I try to use it, it keeps saying error. I have called !-855-256-2160 and no one picks up. I have called four times; you hold on and then you get disconnected. Please call me at 773-238-5269. Thank you.

I need replacement parts missing knob and 4 grilling covers. I just bought it week ago was floor model from Walmart. 730-0968f