Contact GrillEye PRO Support

by Nateha1984

I had this working for several cooks, but after updating to the latest firmware the probes will not register in the app. The screen just displays a message saying no probes connected yet I get readings on the actual device. Have tried resetting, closing and opening the app, turning the device on and off, none of it works. Says I have a strong bluetooth connection and I get disconnect alarms and alarms that say the probes are lower than a preset too, so something is very wrong with the app.

Update: Sure, uninstalling everything, updating to the new iOS (which breaks other stuff and has its own problems) works to fix the problem. But when I have do that or wait 2-3 days for a response when I was planning on cooking one day isn’t a reasonable solution. I’ve already got every prepared and on the smoker and I just expect it to work. At the very least you need to have a forum for support where other users and developers can collaborate and provide answers and solutions to problems like this. The fact that the only way to get support was to leave an unfavorable review is kind of absurd. If there is another way to get help then it’s certainly not easy to find. Googling problems with the device shows almost nothing, and the documentation is about the same.

by PRND

I was really excited when I got this especially from Costco. I was looking forward to having a wifi thermometer where I could monitor the temps from anywhere as long as I was connected to WiFi, at least from my garage while my grill is in the back yard. Nope! It keeps dropping WiFi connection like a hot potato so I have to keep my phone within 20 feet of the device so it can use Bluetooth.

The device shows BT and 5 WiFi bars and my phone shows full bars, BUT once the device looses WiFi connection, and it religiously does, it can’t pick up any WiFi signals even though the phone I use the app on has full bars. I finally bought a WiFi extender which is 12 feet away from the device, and the device itself shows 4 bars, but the app still can’t find ANY WiFi signals for me to connect to.

I’ve tried deleting and reinstalling the app several times, but I am always seriously frustrated every time I use it. The only reason it even gets one star is it is the only device I found that reads 8 probes. Otherwise, I can’t wait for something better to come out.

by Rorymcp

I have received two different grilleye pro plus thermometers. Neither one of them have worked. Both had the exact same problem, they can’t update the new firmware and use Wi-Fi the way that they say they can. The thermometers freeze and crash and then cannot be reset after you attempt to update the firmware. From that point the only way that you can use the thermometer is through Bluetooth and it constantly drops Bluetooth connection. Customer service is zero help whatsoever, you can only contact him through email, and I seem to really not care or want to talk very much as most of the responses you get back from them are two lines Long and contain extremely obvious instructions that everyone would have already tried. You cannot call them on the phone to ask for a real time customer service help. And their devices just simply don’t work. Trust me don’t buy this don’t use this app the entire product isn’t worth it.