Contact Pit Boss Grilling Support
Published by Dansons About: Grilling Recipes, Accessories, and more. Download the Pit Boss Grilling App
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How to Contact Pit Boss Grilling Customer Service/Support
Listed below are our top recommendations on how to get in contact with Pit Boss Grilling. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Pit Boss Grilling. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dansons
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Developer: Dansons
E-Mail: [email protected]
Website: Visit Pit Boss Grilling Website
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Developer: Dansons Inc
E-Mail: [email protected]
Website: Visit Dansons Inc Website
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Reported Issues: 13 Comments
By Scott Neff
2 months agoBought a Pit Boss Pro 1200. After about 6 months of use it no longer maintains temperature. Spoke with Customer Service maybe 4 times, they promised to send out parts. Been months, nothing. Can't get customer to respond. Pellet grill/smoker that does not maintain temperature is useless. Their customer service said it was due to cold outside temps....I live in Florida. Never buy a Pit Boss
By Daryl E. Thorson
4 months agoI have a Pit Boss Elite 6-Series Vertical Smoker. I purchased it in May. It worked great for some time, then the temp. started started changing on its own. a first I could just reset the temp and it would go back. it slowly got worse, after an hour the temp would start climbing. when I would reset the temp it would just keep climbing. It just kept getting worse. Now I am afraid to use it, it is uncontrollable and am tired of waisting meat. The last adventure with that smoker was an 18 lb. Brisket got crispy fried the entire inside of the smoker was in flames. I have an older 4 series vertical smoker works like a champ. I clean them out before every use. Did I make a mistake buying the 6 series instead of a second 4 series. please help. Sincerely, Daryl Thorson Tucson Az daryl.annabells@redacted 520-360-7285
By marvin griffin
6 months agopit boss pelit smoker .does it have a fuse inside not get it to turn on no light on on button nothing no power
By Robert Alan Potocki
8 months agoI would like to know if you can test my board if I could send it to you.
By Grayson Child
8 months agoNew 850 smoker/grill. Will not reach temp for burn off. Vent opened all the way, good dry pellets, ignites well and very little ash in pan. Reached about 240 and will not go higher. Good weather. Have not tried on P settings.
By Steven Anderson
10 months agoConstant problems with the casters breaking. I'm replacing the second one and the first one i replaced is ready to break again. I only move the grill a few feet.
By otha kennedy
11 months agoI would like to use charcoal pellets in my pit boss vertical smoker. I'm old school and I kind-of like the flavor that char makes.
By Steve d
1 year agoPurchased a pit boss navigator 850 a month ago here in New Zealand. Wanted to add the smoke stack/chimney to it asap, only to find out that both NZ & Australia dealers don’t have these spare parts. No pit boss web site shows these parts for purchase / replacements which i find somewhat strange. Email after email to customer support for assistance in purchasing the required product, but no response whatsoever at my wits end with the lack of help. Might as well scrap the thing and get a Traegra smoker
By Dale Darr
1 year agoMy door latch is broken and I can’t get anyone on the phone. Do y’all have a parts department? Can someone call me back? (336)312-0438
By Sarah cates
2 years agoMY PHONE SAYS CONNECTED,...BUT APP WILL NOT OPEN 😡
By calli dog
Tommy Kingston
We bought 2 of you Pit Boss products 3 years ago this Christmas. We have had nothing but problems with them since. Your support team has sent so many replace parts and it’s gotten old. We bought a large smoker and a smaller regular pit. Right now neither one is working. I went to put a brisket on this morning and the pit temp went over 500 degrees and uncontrollable. My smoker hasn’t worked in months. I am very, very disappointed in your product and will never recommend it to anyone. This will probably fall on deaf ears, but it’s ok
By no one needs nicknames
terrible app
you would think after spending $750 on a new grill the lockhart to be exact that the app would work the way it is supposed to. Sadly no it does not. after firmware updates using it the first time it just simply no longer connects to my phone. all other BT devices do connect. once in the app it just gives me instructions on how to connect even though it is already connected. app seems dated and poorly managed even before the lockhart this app was terrible. please fix all major issues
By wmulax43
Useless
This app just like the smoke it app are useless. If you are truly going to rely on the wifi capabilities and the apps while you use your grill then spend the extra money and get a Traeger. Currently this app just blinks the words Bigger Hotter Heavier over and over. The app doesn’t even open. I’ve uninstalled and then tried it again but still nothing. I should have done more research and paid for it by not being able to use certain functions on the grill.
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