Contact Weber Support

I wish there was a zero stars option. I have been using this product for years. Ever since Weber bought the product line and started updating the app, things have gotten progressively worse. This is coming from a HUGE Weber fan. I have 3 Weber grills which I dearly love, but these jokers should stay out of the app developing business. All of the complaints in the review section are absolutely valid. No more custom presets, clunky gimmicky UI, non-intuitive navigation...it's all there - every disappointing bit of it. This is an easy fix, we will see if they are too proud to admit they screwed the pooch and just release the old version. Until then, I'm shelving this now useless tool in favor of my old wired probe thermometer. Update: I still hate this app. It’s the worst thing Weber has ever produced. If you guys would simplify this app instead of making it “cutesy” you would win back your actual customer base. I guarantee that NONE of your developers use this. That’s because they are too busy staring at screens thinking up useless features. THEY DON’T COOK! The people who use this are actual cooks! I fear this review will fall on deaf ears and will garner another “thanks for feedback and being a Weber fan” reply. When you are ready for some suggestions let me know. I stopped using this stupid thing loooong ago.

I loved this so much after my first use on a new grill that I bought a second one to go on another grill. Too bad I didn’t wait to really see how it worked (and doesn’t). The biggest problem, because it can’t be fixed in software is that it connects via Bluetooth. So your phone has to remain within that limited range. If you wander away, it disconnects and usually for me that requires power cycling the unit to get it to reconnect. Second problem is that it crashes frequently. Tonight, 4-5 times during my 1 hour grilling. That meant multiple times an alarm didn’t sound when the grill got too hot or too cold. And even when it hadn’t crashed, the alarm on my phone sometimes didn’t go off, though it was beeping outside on the sending unit. That’s a big FAIL. Also, the graph of temp, which tell you much more than the single point in time temperature, seems to lag a minute or two behind. It’s been months since an update so it seems like Weber isn’t really committed to this. Count this as a cheap (in quality, not price) toy that will hinder your grilling.

I would love to say this device and app is great, and it could be, if it weren’t for what happens if you get multiple problems at or near the target temperature at the same time. Normally, if a probe is at or near temperature, it will pop up a notification from the bottom of the screen, with a dismiss button on it. Unfortunately, if a second probe is at or near temperature at the same time, it will pop up in front of the original notification, but only pop halfway up, seemingly so you can see the notification behind it. In doing so, the dismiss button for the first notification is covered by the second notification, and the dismiss button for the second notification is off screen. You can now no longer dismiss either notification, or navigate anywhere else in the app. If you close and re-open the app, the notifications immediately pop up, causing the same failure immediately again.