Contact Green Mountain Grills Support

This app is about 20% complete, but somehow was released anyhow. You have about as good of a chance to get a temp notification as you do to have Willie Nelson play your birthday under a double rainbow. They simply don’t appear. It’s not an iOS issue nor a user configuration error it’s simply laziness on the part of the developer. It’s not the user’s responsibility to play with silly settings or reinstall the app each time you use it. Would you accept it if the Gmail app needed to be reinstalled each time you receive an email? This app inexplicably has a pervy location permission. In a response to another review, the developer claims that the grill cannot be started via server mode because of an “insurance company” and safety reasons. Mmmhmm. Of course, the real reason is probably due to lack of skill on the dev team. Regardless, with location enabled they know without question where the app is being used. They, of course, don’t have GPS in the grill so the grill could be halfway around the world. Knowing location isn’t used for safety reasons, the only other possibilities are that pervert developers want to use location to track potential, probably female, victims or to sell your location to sleazy third parties. Both are completely unacceptable.

Love my grill but I’m not sure how anyone could give this app more than a one star rating. You don’t get notifications unless the app is open and active on your screen... what’s the point then!?!? If you can’t just set a reminder to when you food gets to a certain temperature and walk away what’s the point? If you can’t set a reminder that your grill it’s a certain temperature then what’s the point? This app is useless. I’ve tried to call Green mountain to see if I’m doing something wrong and never herd back from anyone, both called and wrote in. Also had some issues setting my grill up that I called and wrote in on the same thing for just asking for help, didn’t hear anything back. After checking with a couple friends that have the same grill it seems as though I’m not making a mistake because they have the same issue with the app; I was however able to get my grill set up, fixed and working no thanks to green mountain. After being disappointed with the app and never hearing anything from green mountain to help I’ll probably just get a Traeger next time around. All in all. POOR customer service and POOR app.

Just bought this grill, one of the biggest selling points was the ability to connect via WiFi...and paid a premium for it no less. Turns out the developers who made this app can’t figure out how to allow the app to properly communicate to a WiFi network if either the SSID has spaces or special characters, or if password uses any special characters. This means you have you have a WiFi setup with a password that only contains numbers & letters. I spoke with the company App Support and they confirmed this is not possible yet every other app on the AppStore that requires you connect to smart device via adhoc network then join your home WiFi network has this capability. Nest, every doorbell camera app, etc., these all do the same thing to connect yet work perfectly fine with an actual secure password. The recipe section is completely broken, the app will not allow you to scroll so you literally cannot see anything past the initial screen making that section completely useless. The other reviews have noted you cannot background the app if connected to WiFi because Apple will not allow this, wait what?