Contact Green Mountain Grills Support

by Jwhitley10

Love my grill but I’m not sure how anyone could give this app more than a one star rating. You don’t get notifications unless the app is open and active on your screen... what’s the point then!?!? If you can’t just set a reminder to when you food gets to a certain temperature and walk away what’s the point? If you can’t set a reminder that your grill it’s a certain temperature then what’s the point? This app is useless. I’ve tried to call Green mountain to see if I’m doing something wrong and never herd back from anyone, both called and wrote in. Also had some issues setting my grill up that I called and wrote in on the same thing for just asking for help, didn’t hear anything back. After checking with a couple friends that have the same grill it seems as though I’m not making a mistake because they have the same issue with the app; I was however able to get my grill set up, fixed and working no thanks to green mountain.

After being disappointed with the app and never hearing anything from green mountain to help I’ll probably just get a Traeger next time around.

All in all. POOR customer service and POOR app.

by JustM3!

Just bought this grill, one of the biggest selling points was the ability to connect via WiFi...and paid a premium for it no less. Turns out the developers who made this app can’t figure out how to allow the app to properly communicate to a WiFi network if either the SSID has spaces or special characters, or if password uses any special characters. This means you have you have a WiFi setup with a password that only contains numbers & letters.

I spoke with the company App Support and they confirmed this is not possible yet every other app on the AppStore that requires you connect to smart device via adhoc network then join your home WiFi network has this capability. Nest, every doorbell camera app, etc., these all do the same thing to connect yet work perfectly fine with an actual secure password.

The recipe section is completely broken, the app will not allow you to scroll so you literally cannot see anything past the initial screen making that section completely useless. The other reviews have noted you cannot background the app if connected to WiFi because Apple will not allow this, wait what?

by Agent Adam H

I want to start off and say I LOVE my GMG Daniel Boone Prime Plus. I’d give the grill a 5/5 star rating. But this is simply a current review of the app/WiFi in its current state not the grill itself.

Aesthetically the app design is nice and that’s about the only positive thing. I’ve directly emailed GMG my concerns as the beautiful thing is all these can be fixed and it’s not a hardware problem rather software. Which leaves me hope for future app/firmware updates.

There’s plenty of bugs but by far the biggest is the inability to consistently connect to the WiFi which makes the WiFi unusable. Which if you can’t connect to the WiFi then no connecting on remote server either. I’ve yet to have app stay connected for the entire grill session. (About 20 now). As of now I hate using the app and use the grill the traditional manual way. Which is sad but I will hold out hope for future updates!