Contact The Habit Burger Grill Support

This is my second time doing curbside service at this particular habit, the first time was flawless, placed my order online and just waited 5 minutes at the most. This time I downloaded the app, placed my order and in prob 5 minutes I got a text saying my order was ready. I went to the curbside parking spots (2) but the other customer decided to take both of them. I parked 2 spaces away and clicked the link to say I was there for pickup. Five minutes pass, I hit the retry button, Nada, another 5 minutes pass, hit the retry button, double nada, waited another 5 minutes, put my mask on went in talked to the woman at the counter and tried to explain to her what was happening, she asked my name and there sat on the counter, my order. A cold burger, cold sweet potato fries, cold green beans, oh because they had been sitting there for at least 15 minutes. Now the grand scheme of things this isn’t a big deal - you just need to know that even when an order is sitting ON THE COUNTER with a tag that says CURBSIDE it means NOTHING. There were 2 other people inside and a steady stream of drive-thru customers and no other curbside pickups while I was there. I agree with another reviewer - the drive thru line is abysmal too. That’s all folks. It’s a good thing I didn’t have ice cream and iced coffee drinks in my car from the nearby Target, oh wait, I did. Get it together guys!!

We decided to use the app for curbside pick up. Once our order was submitted, we were told 35 minutes. That seemed longer for the ASAP option, but it was fine. Upon arriving at the 1:15PM time, we clicked in here and waited. Then, we waited. We waited more. Then, we waited more. I had to call 3 times before I could actually speak to a human at a call center (not at the location we dialed). He then put me on hold, spoke to the manager, and then came back to tell me they were short staffed and running behind. Mind you, this is now 30 minutes after we were told to arrive. I asked for a refund and the call center agent said he was not allowed to process refunds. 5 minutes later, a Habit employee brought out another order to a woman who said she had waited over an hour! We asked her when ours would be ready, only to be told they were backed up. 12 minutes later our food came out. This was 48 minutes after the time we were told. Needless to say, our order was incorrect. The burgers were dry and over cooked. None of the sauces we ordered came in the bag. A completely awful experience and the app is not intuitive, nor does it allow you to contact the store, nor does it keep you updated on the status of your order. We’ve reached out to their support team with no response. It’s safe to say, I will never have the Habit Burger again. Best of luck to anyone who tries the app or curbside pickup. Hopefully you have a better experience than us.

I downloaded the app and was immediately asked to join the club. I added information but didn’t want them texting me. There is no option to join the club without texting me. As such, I gave up the free char burger and drink for giving my phone number. The order process was smooth, except there doesn’t appear to be a way to ask for bbq sauce with my order (maybe I missed it). When I arrived, there is no phone number on the curbside sign. Instead it says, follow the instructions in the text we sent. I got no text because I didn’t provide my phone number??? When I call the store, I get 3 options: 1) hours and directions 2) place an older with a national call center 3) everything else. I pressed 3 and was given a recordings saying to go to the website. In the end, I was required to walk inside for contactless delivery. Complete failure of the app not to point out that a phone number is required for contactless delivery.