GuideSafe Status
Are you having issues? Select the issue you are having below and provide feedback to GuideSafe.
Summary of GuideSafe Problems 😠👌🔥
- The app's accuracy depends on universal adoption, and some people may be hesitant to adopt it due to privacy concerns or political beliefs.
- There have been reports of the app not detecting possible exposures, which could lead to people being left undetected and potentially spreading the virus.
Have a Problem with GuideSafe? Report Issue
Common GuideSafe Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot GuideSafe app on iOS and Android devices. Solve all GuideSafe app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alabama Department of Public Health, developers of GuideSafe.
Use the this app™ Exposure Notification app to anonymously share a positive COVID-19 test result — and be anonymously notified of your own possible exposure to someone who later reports a positive COVID-19 test result — all without sharing anyone’s identity. When someone tests positive for COVID-19, contact tracers with the Alabama Department of Public Health will help notify those the person has been near — but they won’t know every person’s close contacts. If you test positive for COVID-19, those with whom you came in close contact — defined as within six feet for at least 15 minutes over the last 14 days — will get an anonymous notification that they were exposed. The this app™ Exposure Notification app was developed by the Alabama Department of Public Health in cooperation with the University of Alabama at Birmingham and MotionMobs, using technology from a collaboration between Apple and Google. When you are within about six feet of others, phones using the this app™ Exposure Notification app exchange encrypted, anonymous codes via low-energy Bluetooth. The notification they get is completely anonymous — they will not know who tested positive, the time, or the location — only the date of the possible exposure. Step three: Those who may have been in close contact with you in the last 14 days will be notified they were near someone with a positive test, but they won’t know who or where. Step one: Download the this app™ Exposure Notification app and enable Bluetooth. Step two: If you have tested positive for COVID-19, you can choose to report it. Your test will be verified by the Alabama Department of Public Health. Your identity and location remain completely anonymous, and your personal information isn’t disclosed, no matter what. Stopping the spread of COVID-19 is essential to helping our communities, schools and businesses reopen and stay open. GuideSafe protects your privacy while giving you the power to protect your health, your family’s and your community’s. The more people who use GuideSafe , the better the ability to notify those who have been exposed. Users of GuideSafe exchange anonymous codes among their phones using Bluetooth — no location data is ever stored or exchanged, and your personal information is never shared.
