Contact GuideSafe Support

by Sarah54387

***Update*** My husband tested positive 2 days ago and immediately reported it on the app. I still show “no exposure” and he has reported 2-3 times to be sure it went through.

I am SO thankful for the work done on this app. I feel completely safe using it, no names or emails or any information needed - it just uses a low blue tooth signal to know when in range of the app on another device - if which the owner happens to develop COVID-19 and clicks that anonymously on the app then I’ll get an alert if I’ve been in that range in the last 2 weeks. This is a much needed tool to help safely interact and do day to day things like errands and work. I hope a lot of people use this app to help prevent community spread of Covid as restrictions loosen.

by Jimbotjr

Both my wife and me have GuideSafe installed on our iPhones. My wife was sick so we both went and got tested. My wife tested positive, I tested negative. I went into the GuideSafe app on my wife’s iPhone and reported her positive test. We were in my truck for the next 90 minutes, within a couple feet of each other.

Neither my app nor my iPhone have ever reported a possible exposure to me. I have been within feet of my wife multiple times for longer than 10 minutes and have never been notified. I have even set our phones next to each other for an hour and never received notification. The app does not work!

by Smhlol123

I have had this app for a few months and last night was the first time I actually opened it up to look at it. It showed that I may have been around someone back in October that had COVID and I am not gonna dispute that because I was in Nashville so it’s possible. This morning at 4:50 it sent me a notification again, I was in the bed sleep and then just sent me one 2 hours ago and I am at home alone. So I have not been around anyone during those two times and yet getting notifications. I guess I am a threat to myself