Are you having issues? Select the issue you are having below and provide feedback to COVIDaware MN.
- Lack of promotion and user adoption may limit effectiveness
- Some users may view it as an experiment rather than a useful tool
- App may not update in a timely manner, making it less helpful in detecting exposure
- App may not function properly for some users
Complete guide to troubleshoot COVIDaware MN app on iOS and Android devices. Solve all COVIDaware MN app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at State of Minnesota, developers of COVIDaware MN.
COVIDaware MN is made available by the State of Minnesota to help slow the spread of COVID-19 in our communities. If you test positive for COVID-19, an MDH contact investigator will provide a test verification code you enter into the COVIDaware MN app. Help us slow the spread of COVID-19 in Minnesota by sharing COVIDaware MN with your friends and family. After you enter the verification code, other app users will be anonymously notified that they were near someone who has recently tested positive. If an app user reports they tested positive for COVID-19, the phones they exchanged keys with are anonymously notified. COVIDawareMN is built with privacy-preserving Exposure Notification technology developed by Apple and Google in partnership with the nonprofit PathCheck Foundation. With the COVIDaware MN app, your phone gets notified when you may have been exposed to COVID-19. COVIDawareMN is part of a comprehensive contact tracing initiative managed by the Minnesota Department of Health (MDH). COVIDawareMN ’s source code is available to the public and has been carefully inspected by privacy and security experts. COVIDaware MN exchanges anonymous Bluetooth keys with other app users when you are within 6 feet of each other for more than 15 minutes. COVIDaware MN is the official exposure notification app of the State of Minnesota. Nobody ever knows your location or identity, and no information on the use of COVIDawareMN can be traced back to you. Like wearing a mask, social distancing, and washing hands, it adds another layer to our defense against the virus. No personal data or location tracking occurs within COVIDawareMN. The notifications let Minnesotans know when they should take extra care and get tested. No single layer is completely effective by itself, but when used together, they make us all safer.