Cincy Library app not working? crashes or has problems?

Cincy Library Status

Last Updated on 2024-07-14 by Public Library of Cincinnati & Hamilton County

I have a problem with Cincy Library

Are you having issues? Select the issue you are having below and provide feedback to Cincy Library.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Cincy Library? Report Issue

Common Cincy Library Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cincy Library app on iOS and Android devices. Solve all Cincy Library app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cincy Library iPhone Issues and Solutions

Cincy Library iOS app crashes, not working, errors
Cincy Library iOS app network issues
Cincy Library on iOS has black/white screen

Cincy Library Android App Issues and Solutions

Cincy Library has errors/crashing/not working
Cincy Library server network connectivity issues
Cincy Library has black screen

Cincy Library iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cincy Library app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cincy Library app crashes or not working on Iphone (iOS):

Close and restart the Cincy Library app on iPhone
Update Cincy Library app to the Latest Version for iOS
Uninstall and reinstall Cincy Library iPhone app
Update your iPhone to the latest iOS version

Fix Cincy Library on iPhone unable to connect to server/internet connection issues::

To resolve Cincy Library network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cincy Library black/white screen (blank screen) on iPhone:

Follow the Cincy Library iOS app troubleshooting guide Here →

Cincy Library Android App Issues and Solutions

Fix Cincy Library not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cincy Library app issues:

Force Stop the Cincy Library App
1. On android, goto "Settings" » click Cincy Library app. » click "Force Stop".

Update Cincy Library to the latest version on PlayStore

Clear Cincy Library App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cincy Library app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cincy Library.

Fix Cincy Library unable to contact server/ Cincy Library internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cincy Library » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cincy Library » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cincy Library on android.

Solve Cincy Library black/white screens issue on Android:

Follow the Cincy Library android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Public Library of Cincinnati & Hamilton County, developers of Cincy Library.

About this app

Search the catalog of the Cincinnati and Hamilton County Public Library and check out or renew any item including ebooks, eAudiobooks, movies, and digital music. Find events. Get directions to your nearest branch and see hours of operation.