Contact FlyNet Support
Company Name: Deutsche Lufthansa AG
About: This app was developed in cooperation with Deutsche Telekom AG. Deutsche Telekom
AG is the Internet Service Provider (ISP) and provides the Internet Access on
board.
FlyNet Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: inflight@telekom.de
Verified email ✔✔
E-Mail: inflight@telekom.de
Website: 🌍 Visit FlyNet Website
Privacy Policy: https://www.telekom.de/datenschutzhinweise/view/252.html
Developer: Deutsche Lufthansa AG
2 Most reported problems 😔💔
Basically Non-Functional
by Sami7685
The app itself is difficult to log into. There are about five different means of logging in and most of them time I spent stuck on a loading screen that would take me back to square one.
I also spent 50 euro for two premium full flight internet access codes (25 euro for each code) and was not able to do more than send texts via Whatsapp (which I think is a free option anyway) and check email. No Youtube, no watching any kind of videos. There was either no Internet available or it was so slow it would never load.
Spotty performance
by Bobbylax227
WiFi on the 747-8 seems slow and spotty and occasionally not operational at all. A bit $$$ for the performance…
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- Pulling issues faced by users like you is a good way to draw attention of FlyNet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a FlyNet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FlyNet.
