Central Pacific Bank Reviews

Compared to the old version this version is so much better. Central Pacific Bank is the first what your bank to take technology to the next level. However, CentralPacificBank consistently requires me to verify sign in information via text. Live chat option is not available. Messages sent to the bank takes days/weeks for a reply. Transfer comments are limited to the web version not the mobile version. Check deposit history take about 3 min to populate. Account syncing with my mortgage Caliber Home Loans and credit cards with Capital One always fails. CPB please make note of the many bugs that CentralPacificBank has and with with your administrator on fixing it. Also one last complaint. Why does pending transactions show up 3x until it’s actually processed. That is so irritating and unreliable.

Took a picture of a check and there’s no confirmation to say that it was received or pending. The funds were not added to my balance or shown pending balance compared to if you deposit it in person, at least the receipt shows the picture of the check and the updated balance.

It might be an big improvement from the previous one but it’s way to busy with all the logos that created big spaces between line items. Not the most efficient format.
The balance for each account is pretty current but the transactions are not updated to match the balance, sometimes delayed by more than a few days. This is makes confusing when reconcile the account...Yes, some of us still do balance the check book;)

Huge improvement over the previous version. However the same problems persist. Whenever there’s an update or basically anything CPB does it forgets your login and you must call there help phone number to log in again. Whomever makes their app should be ashamed. If CPB’s app logs me out where I have to call customer service again I’ll just switch to Bank of Hawaii or American Savings instead. I’ve been calling and writing reviews for years and they don’t listen or care.

To use the application , it’s difficult to find the mobile deposit logo. The photo is hard to capture, I had to pull my phone far back to capture the full image , the auto capture does not work well at that distance.

Such an improvement from the old platform! The added features of trains getting between accounts and spending tracking are up to speed with the times. Great app!!

The new CPB app allows me to see all of my accounts from CPB and other banks and financial companies all in one place. This makes it really easy to manage my budget!

Love the new version. User friendly and comprehensive. You can link your external investment and bank accounts with CentralPacificBank and able to make transfers and view all your accounts with one login.

CentralPacificBank is far superior then old app. It saves a lot of time when I can bank with ease. This definitely surpasses my expectations. I haven’t seen this with other banks I have been with. Central Pacific is doing something right, also during COVID? WOW!

I’m really loving the new app and features that CentralPacificBank has to offer. The new changes are amazing and very easy to find what your looking for. This is a lot more convenient to check up on your accounts and statements.

I also have a bank on the mainland, and CPB’s app is just way better. Features like the spending and budgeting summaries make it easy to understand my finances at a glance...everything seems to be designed just for me and my money management. Very cool.

Zelle is a lot better and moves money faster than Pop money. I like that I can now link other bank accounts like my credit union and transfer funds. The mobile app is as powerful as desktop version.

I absolutely love CentralPacificBank! It makes it easy for me to view all my accounts (even accounts that aren’t CPB) in one place! Talk about convenience! I also get to make transfers to my EXTERNAL accounts! That’s crazy and not to mention unheard of! It’s user friendly and I’m able to customize my budgets and accounts! The best part of it all...IT’S ALL FREE!!!!!
I’m completely blown away!
All I’m saying is, if you’re not banking with Central Pacific Bank, you’re doing something wrong. AND their staff is always so friendly and welcoming and ready to service their customers! You’re the best CPB! I love my bank!

Love the new look and feel of this mobile banking app!
Such a huge improvement over the old one, and it also has some great financial planning and wellness tools too!
Looking forward to using the budgets and spending tools to help me figure out how to save more money and spend more wisely. Great job CPB!

Great look-happy colors! CentralPacificBank was designed that even tech challenged people as myself find easy to use. It’s easy to transfer funds, check account balances, and easy to find who can help you if you’re having trouble banking online.

Thanks for the update CPB! I’ve been a customer since 1977👍🏽

CentralPacificBank is very sleek and easy to understand! There’s so many cool features and tools that will help me budget my finances. I enjoy that I can aggregate all my accounts (even external accounts) and see my total net worth and spending trends!

I do mostly everything online and CentralPacificBank eliminates the need for me to go to branches for small transactions.

Thanks CPB!

I love CentralPacificBank . It has not failed me. I transfer money a lot and it always gets the job done. When I want to deposit my checks, it does a great job in doing just that. I don’t have to feel like I have to go in at all. I don’t know when the last time I went into the bank to make a transaction. I love CPB. They are on it.

Love CentralPacificBank. It has so many features. I can deposit, transfer, pay bills, keep an eye on my budget and even look at my other accounts. My bank goes with me. I don’t have to wait until I’m home at the computer to do anything. I will miss the lovely people at the branch but the time savings is enormous! Thank you for such a great app.

Very impressed with how much this new app is far more advanced than the previous one. Being able to add on my other bank accounts and to have all of them on one app is super convenient. I don’t have to keep opening multiple apps all the time anymore. I’m also glad we have finally have integrated Zelle, making it super easy to send money to others.

To be honest, I bank with a lot of different banks and not all the apps are all that great. CentralPacificBank really puts everything in one area. You can add in other bank accounts and see your full spectrum of worth. Give you stats and data for your viewing pleasure. This was a big update and CPB did not leave anything out. 10/10. Not too cluttered and very easy to navigate. Amazing CPB!

Way to go CPB Team!