Sophos Home app not working? crashes or has problems?

Sophos Home Status

Last Updated on 2022-12-12 by Sophos Inc.

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Common Sophos Home Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sophos Home app on iOS and Android devices. Solve all Sophos Home app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sophos Home iPhone Issues and Solutions

Sophos Home iOS app crashes, not working, errors
Sophos Home iOS app network issues
Sophos Home on iOS has black/white screen

Sophos Home Android App Issues and Solutions

Sophos Home has errors/crashing/not working
Sophos Home server network connectivity issues
Sophos Home has black screen

Sophos Home iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sophos Home app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sophos Home app crashes or not working on Iphone (iOS):

Close and restart the Sophos Home app on iPhone
Update Sophos Home app to the Latest Version for iOS
Uninstall and reinstall Sophos Home iPhone app
Update your iPhone to the latest iOS version

Fix Sophos Home on iPhone unable to connect to server/internet connection issues::

To resolve Sophos Home network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sophos Home black/white screen (blank screen) on iPhone:

Follow the Sophos Home iOS app troubleshooting guide Here →

Sophos Home Android App Issues and Solutions

Fix Sophos Home not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sophos Home app issues:

Force Stop the Sophos Home App
1. On android, goto "Settings" » click Sophos Home app. » click "Force Stop".

Update Sophos Home to the latest version on PlayStore

Clear Sophos Home App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sophos Home app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sophos Home.

Fix Sophos Home unable to contact server/ Sophos Home internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sophos Home » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sophos Home » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sophos Home on android.

Solve Sophos Home black/white screens issue on Android:

Follow the Sophos Home android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sophos Inc., developers of Sophos Home.

About this app

Easily view and manage your existing Sophos Home Premium computer security for anyone in your life – whether they’re in the same house or in another country. Use Sophos Home app to manage your existing Sophos Home Premium protected devices. Note: Requires an existing Sophos Home Premium account. As a worldwide leader in next-generation cybersecurity, Sophos protects more than 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyber threats.