Scanner App app not working? crashes or has problems?

Scanner App Status

Last Updated on 2022-04-08 by Digitap Inc.

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Common Scanner App Problems & Solutions. Troubleshooting Guide

Table of Contents:

Scanner App iPhone Issues and Solutions

Scanner App iOS app crashes, not working, errors
Scanner App iOS app network issues
Scanner App on iOS has black/white screen

Scanner App Android App Issues and Solutions

Scanner App has errors/crashing/not working
Scanner App server network connectivity issues
Scanner App has black screen

Scanner App iPhone Issues and Solutions

How to fix Scanner App app crashes or not working on Iphone (iOS):

Close and restart the Scanner App app on iPhone
Update Scanner App app to the Latest Version for iOS
Uninstall and reinstall Scanner App iPhone app
Update your iPhone to the latest iOS version

Fix Scanner App on iPhone unable to connect to server/internet connection issues::

To resolve Scanner App network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Scanner App Android App Issues and Solutions

Fix Scanner App not working on Android, crashes, errors or is unresponsive:

Force Stop the Scanner App App
1. On android, goto Settings » Scanner App » click [Force Stop]

Update Scanner App to the latest version on PlayStore

Clear Scanner App App Cache and Data:
1. On android, goto Settings » Apps » Scanner App » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Scanner App.

Fix Scanner App unable to contact server/ Scanner App internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Scanner App » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Scanner App » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scanner App

Contact Support

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