Helix VPN app not working? crashes or has problems?

Helix VPN Status

Last Updated on 2020-05-22 by Net, LLC

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Common Helix VPN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Helix VPN app on iOS and Android devices. Solve all Helix VPN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Helix VPN iPhone Issues and Solutions

Helix VPN iOS app crashes, not working, errors
Helix VPN iOS app network issues
Helix VPN on iOS has black/white screen

Helix VPN Android App Issues and Solutions

Helix VPN has errors/crashing/not working
Helix VPN server network connectivity issues
Helix VPN has black screen

Helix VPN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Helix VPN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Helix VPN app crashes or not working on Iphone (iOS):

Close and restart the Helix VPN app on iPhone
Update Helix VPN app to the Latest Version for iOS
Uninstall and reinstall Helix VPN iPhone app
Update your iPhone to the latest iOS version

Fix Helix VPN on iPhone unable to connect to server/internet connection issues::

To resolve Helix VPN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Helix VPN black/white screen (blank screen) on iPhone:

Follow the Helix VPN iOS app troubleshooting guide Here →

Helix VPN Android App Issues and Solutions

Fix Helix VPN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Helix VPN app issues:

Force Stop the Helix VPN App
1. On android, goto "Settings" » click Helix VPN app. » click "Force Stop".

Update Helix VPN to the latest version on PlayStore

Clear Helix VPN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Helix VPN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Helix VPN.

Fix Helix VPN unable to contact server/ Helix VPN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Helix VPN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Helix VPN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Helix VPN on android.

Solve Helix VPN black/white screens issue on Android:

Follow the Helix VPN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Net, LLC, developers of Helix VPN.

About this app

Safe and secure VPN without speed or data limitations. Make sure to try our premium version to enjoy faster speed. Encrypt your data with Helix VPN. We do not collect any data so your privacy is of utmost importance for us. - Length of subscription: 1 week; 1 month; 6 months; 1 year. - Price of subscription: 1 week: $5. 99; 1 month - $14. 99; 6 months - $59. 99, 1 year - $89. 99. - Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. - No cancellation of the current subscription is allowed during an active subscription period. - Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication.