VPN app not working? crashes or has problems?

VPN Status

Last Updated on 2024-09-02 by Mobile Jump Pte Ltd

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Summary of VPN Problems 😠👌🔥

- Advertisements can be annoying and disruptive

- Some servers have been disabled and are unusable

- Some servers are non-existent

- Only UDP mode can connect to VPN successfully in recent months

- Occasional instances where the app doesn't work

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Common VPN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VPN app on iOS and Android devices. Solve all VPN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VPN iPhone Issues and Solutions

VPN iOS app crashes, not working, errors
VPN iOS app network issues
VPN on iOS has black/white screen

VPN Android App Issues and Solutions

VPN has errors/crashing/not working
VPN server network connectivity issues
VPN has black screen

VPN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VPN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VPN app crashes or not working on Iphone (iOS):

Close and restart the VPN app on iPhone
Update VPN app to the Latest Version for iOS
Uninstall and reinstall VPN iPhone app
Update your iPhone to the latest iOS version

Fix VPN on iPhone unable to connect to server/internet connection issues::

To resolve VPN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VPN black/white screen (blank screen) on iPhone:

Follow the VPN iOS app troubleshooting guide Here →

VPN Android App Issues and Solutions

Fix VPN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VPN app issues:

Force Stop the VPN App
1. On android, goto "Settings" » click VPN app. » click "Force Stop".

Update VPN to the latest version on PlayStore

Clear VPN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VPN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VPN.

Fix VPN unable to contact server/ VPN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VPN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VPN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VPN on android.

Solve VPN black/white screens issue on Android:

Follow the VPN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Mobile Jump Pte Ltd, developers of VPN.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit VPN Website

Privacy Policy: https://legal.mobilejump.mobi/about/privacy.html

Developer: VPN Super Inc

About this app

This must be done 24 hours before the end of the subscription period to avoid being charged. - You may turn off the auto-renewal of your subscription via your iTunes Account Settings. * In most countries, it is recommended to use the IKEv2 protocol first, for better stability and connection speed. * When the connection fails, please switch to OpenVPN UDP and OpenVPN TCP protocol in turn. *When the user is in normal use, we will not log any logs related to the user. * Only when the user actively fails to connect the connection (requires the user to click the feedback button), we will collect the necessary user connection failure log. *The connection failure log collected is limited to the success rate of our engineers to improve the this app connection, and will not be shared with any individual or organization. Get Unlimited this app Proxy to access apps and websites from your iOS devices using the fastest this app Servers. - You may cancel a subscription during its free trial period via the subscription setting through your iTunes account. Links to our Terms of Service and Privacy Policy can be found below.