PointPay app not working? crashes or has problems?

PointPay Status

Last Updated on 2024-10-25 by Point Pay LTD

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Common PointPay Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot PointPay app on iOS and Android devices. Solve all PointPay app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

PointPay iPhone Issues and Solutions

PointPay iOS app crashes, not working, errors
PointPay iOS app network issues
PointPay on iOS has black/white screen

PointPay Android App Issues and Solutions

PointPay has errors/crashing/not working
PointPay server network connectivity issues
PointPay has black screen

PointPay iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever PointPay app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix PointPay app crashes or not working on Iphone (iOS):

Close and restart the PointPay app on iPhone
Update PointPay app to the Latest Version for iOS
Uninstall and reinstall PointPay iPhone app
Update your iPhone to the latest iOS version

Fix PointPay on iPhone unable to connect to server/internet connection issues::

To resolve PointPay network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix PointPay black/white screen (blank screen) on iPhone:

Follow the PointPay iOS app troubleshooting guide Here →

PointPay Android App Issues and Solutions

Fix PointPay not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent PointPay app issues:

Force Stop the PointPay App
1. On android, goto "Settings" » click PointPay app. » click "Force Stop".

Update PointPay to the latest version on PlayStore

Clear PointPay App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "PointPay app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch PointPay.

Fix PointPay unable to contact server/ PointPay internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click PointPay » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got PointPay » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch PointPay on android.

Solve PointPay black/white screens issue on Android:

Follow the PointPay android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Point Pay LTD, developers of PointPay.

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