BwChat app not working? crashes or has problems?

BwChat Status

Last Updated on 2020-10-05 by Stashcat GmbH

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Common BwChat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BwChat app on iOS and Android devices. Solve all BwChat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BwChat iPhone Issues and Solutions

BwChat iOS app crashes, not working, errors
BwChat iOS app network issues
BwChat on iOS has black/white screen

BwChat Android App Issues and Solutions

BwChat has errors/crashing/not working
BwChat server network connectivity issues
BwChat has black screen

BwChat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BwChat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BwChat app crashes or not working on Iphone (iOS):

Close and restart the BwChat app on iPhone
Update BwChat app to the Latest Version for iOS
Uninstall and reinstall BwChat iPhone app
Update your iPhone to the latest iOS version

Fix BwChat on iPhone unable to connect to server/internet connection issues::

To resolve BwChat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BwChat black/white screen (blank screen) on iPhone:

Follow the BwChat iOS app troubleshooting guide Here →

BwChat Android App Issues and Solutions

Fix BwChat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BwChat app issues:

Force Stop the BwChat App
1. On android, goto "Settings" » click BwChat app. » click "Force Stop".

Update BwChat to the latest version on PlayStore

Clear BwChat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BwChat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BwChat.

Fix BwChat unable to contact server/ BwChat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BwChat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BwChat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BwChat on android.

Solve BwChat black/white screens issue on Android:

Follow the BwChat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stashcat GmbH, developers of BwChat.

About this app

Auf Basis von stashcat ermöglicht this app dienstliche Kommunikation (offen und öffentlich) auf privaten Endgeräten und steht nur Angehörigen der Bundeswehr zur Verfügung. this app ist ein Pilotvorhaben des Cyber Innovation Hub der Bundeswehr. Die Registrierung erfolgt auf Einladung.