Ascentra CU Reviews

My biggest complaint about AscentraCU/service is that the balances don’t automatically adjust to the new balance after u do a transfer or pay you’re credit card. It’s very frustrating and inconvenient. Doesn’t leave me with the satisfaction that I actually paid anything.

The second complaint which also ties into the first is the spending pie chart . My husband thought this was a great tool but he felt financially stressed for a while about how much money we were spending. Until one day I was looking at mine and noticed it was calculating double charges which initially had us scared we were getting double charges all over the place and things we didn’t remember buying. I have a daughter in College attached to my profile but in a separate account and her charges were showing up in this pie graft as well as double charges in my personal credit card. It’s very confusing inaccurate and doesn’t help at all once again it doesn’t auto adjust correctly to reflect the real amount spent 🙄

Could be improved greatly if the credit card information was more accurate on payments and transactions. Also if we could see up to date transactions on AscentraCU instead of going to another page from the internet. It’s too time consuming to go to different places for the information that used to be displayed in AscentraCU before the updates.

I updated it it’s nice but it keeps telling me I have to update and I have to reset everything every time I open it. It’s not keeping my information on it I have to do it every time I get on it it’s really starting to be irritating other than that it’s good

I really dislike how hard it is to get into my account with this new app. I tell it to “save my info” and to “register this device” but it never sticks. Also, I loved that the previous app had an “instant balance” option. This one does not.

This is super handy to look at my bank account quickly. Sometimes AscentraCU doesn’t work or load which can be irritating but generally it is a helpful tool.

The only issue I have is most the time when I log in it shows an error but alls I do is push home icon and it lets me proceed 8403

I just love AscentraCU only a few things I’d change but this works good enough I’m always up to date an current on my finances and things I need to know

It does almost everything it needs to do great access and smooth I have no issues with it

Seems to be down at least once a month, other than that it works well.

Especially like that changing my password doesn’t require a phone call to the office!

Excellent website, very easy to use! I would recommend it to all of my friends and family.

AscentraCU is so convenient! I am able to see all my kids accounts since I’m on them and able to easily transfer money around.

With a sleek new user interface and an abundance of new useful feature, Ascentra has really knocked it out of the park with this much needed update. I personally found the spending pies and the new transactions view to be particularly great. Not only did they improve on the previous app but they took this opportunity to really implement some great features!

Gets the job done with digital banking. Take a picture of the check and it’s deposited! Very convenient for our small business. I’m a long time customer of Ascentra Bank.

AscentraCU is so easy to use! I have linked all my credit cards, even from other banks so I can see everything in one place. It makes paying bills on payday so much easier.

Amazing App, many features to track your bills and payments, definitely recommend getting AscentraCU if you have an account through the bank.

I feel like it needs to give you the option to know your cc amount due somewhere most credit card apps I use show you your balance due an minimum payments

I have been using Ascentra Credit Union for 26 years. The name was different but they maintained the same quality customer service. I was excited to learned they had a shared credit Union where I moved to so I can still do my business through Ascentra. They are awesome.

I love the new modern app! I can link all of my accounts and credit cards within AscentraCU, which saves me so much time! And the Financial Management tool lets me see exactly where my money goes! And I LOVE SavvyMoney! I can see my credit score and full credit bureau! Nice job Ascentra CU!! Thanks for the upgrade!

Easy to use and navigate, bright and clean layout, icon are easy to use, has contact and help info alot of functions. AscentraCU is great! I use it everyday to the point that i dont need to visit the bank too often and bother them 😂 i love AscentraCU. Haven't had any problems or issues with it.

This amp is already garbage. As soon as I logged onto it and change my password it immediately kicked me out of my account. The old app worked perfectly. You should’ve left it alone

This upgraded app is awesome! I can finally monitor all of my banking in one app from my CU. User-friendly, lots of options, and looks great.