Contact Charleys Rewards Support

by RichDiamonds

On December 30, 2021 I Went to the Woodbridge mall location in NJ a few minutes ago around 730pm and received the most horrible service and treatment a paying customer could ever experience. The cashier was friendly however the cook/cleaner by the name efrain (unsure if the name is spelled correctly) was very nasty and rude to myself and also another customer that ordered before me. Our order was made incorrectly so we asked if it was possible to have the condiments they forgot to place on the sandwhich on the side. The employee at that time appeared irritated by us asking for extra ketchup and our missing condiments and took a heaping handful of ketchup packages and lunged it at us. We advised him that was very unnecessary and very rude and he started laughing. We at that time asked the cashier for his name which is how we discovered his name since we didn’t see a name tag on him. Secondly i am disgusted that our food was prepared by him without wearing a mask on top of him talking over our food and using the same hands we was cleaning and breaking down the equipment ( I’m assuming because they were closing soon) to handle our food!

No way am i eating this food! This went right in the trash and i would never ever eat at this business again. Terrible since we spent nearly $60 for disgusting service.

by Brandy'sMom

I love Charleys but the app is full of bugs. I’ve saved a favorite location yet every time I have to search and select. I’ve saved favorites but if you want to make a change to it you have to start over. There’s no option to edit like extra meat. Today there’s a coupon for 3 off extra meat or cheese but I had to cancel my order and start over because I couldn’t edit the favorite.

Then when checking out neither the coupon nor the $5 reward would work. Well I didn’t really want extra meat but to fix it I had to start over. I’m on a quick break for lunch and I’ve already spent 15 minutes trying to get my order placed so I stayed with the extras instead of starting over. I’ve used the app many times (I can’t wait in line because of short lunch times) so it’s not a learning curve issue. I love the ability to order and skip the line and honestly if there were other options for other stores in the food court (on Sunday’s) I’d probably use them instead because the app is so problematic. The user testing needs to improve.

by Run413

My order Number was # 58. This is the very first time I had ever stop here and needless to say the very last time. Anyway I waited fo my order almost 20 minutes. The are calling out numbers 59,60, 61,62 never did I hear them say my number 58 and so when I asked them. I was told we already gave that order to someone else. I’m like okay people make mistakes. Can you please make my order. My request was received by a young black woman. And for the record I’m black myself. But she was very rude and inconsiderate. And said you just going to have to wait because we called out your number. No apology. I was standing there the whole time listening for my number to be called. It never was. I downloaded their App to receive a $5 discount for nothing. Already I am receiving there spam. 30 minutes into this I just asked them to refund me. The lady shouted in a loud voice No Probably. Gimme your receipt and the card you paid with. Again no apology.