Contact The Coffee Bean Support

So I had $37 on my card which was a combination of like 5 gift cards.... used the app in Las Vegas the employee couldn’t get the app to work so she scanned it 4 TIMES!!! Then made me pay cash.... the balance never changed never stayed the same I used the card a few months later because coffee bean is not in any convenient locations which is fine they have good coffee.... I used it once bought an iced tea... which was half off or something with a promo tried to use it again the following day and guess what all $37 GONE turns out when I got ahold of some one in customer service through their website I was charged 4 times for an order in Vegas... shocking right since that occurred in March and we were now in August.... her answer hmmm sometimes the app doesn’t refresh and she is going to have to reach out to Las Vegas to see what happened. 3 weeks later no response no way to get a hold of anyone just stole my money and no accountability.... 👎🏽👎🏽👎🏽 I won’t go to coffee bean again this is just terrible customer service and this app is trash!! BEWARE!!!

I’m a seven day a week, twice a day customer. Obviously I’m a big fan of their coffee. But as outstanding as their coffee is, their app is a complete 180! Now, when it’s working correctly, it’s not bad. But it is consistently inconsistent. I’ve had orders that show they went through on my end but the store never received. The app won’t take my order at times because it says the store is closed when it’s open. The latest is my favorite drink, the app won’t let me order it because it says they are out of that product or it’s been discontinued but I’m able to order it at the register (defeating the purpose of the app). Another annoying thing is if you go to Hawaii or certain other locations, the store is a Coffee Bean, everything is the same on the inside and outside, same menu but they don’t take the app. It has something to do with franchising. I’m sorry, that’s something to be worked out by Coffee Bean and the franchisees. That’s not customer friendly.

I ordered in the mobile app, The manager charged me for my order and the order for the people behind me. I realized this after i checked my balance. When I asked for a refund, The manager said yes, however, I had to go back to the store. That requires me to higher an Uber. If I can’t go through drive thru, they wont refund me. I can’t afford to be overcharged $8 everytime. Advice ! Please know how to use the app, because the manager won’t or can’t help you if they make a mistake. I showed him my app with the correct order, he didn’t look at my proof. He insisted i was wrong. I didn’t know better because it was my second time using app. The take away, During Covid, you can only get a refund if you have a car or hire a car service to take you through drive-thru. That was my experience.