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We took our daughter here for the first time, my husband and I have been 100 times before and usually, we love it. We were so excited to bring her here and we were going to have lunch and then play games. When we first walked in, we waited forever at the counter for someone to walk over to seat us, we had to flag someone down to do so. We shrugged it off. Even though it wasn’t that busy. We sat down and our waitress seemed to have an attitude. We placed our drink order and my daughter got the snow globe drink, she was excited because it had the light up cube in it. When the waitress brought it back. It didn’t have the cube and it wasn’t the same drink she ordered. She said well we are out of those.. it would have been nice to know that before hand? She was extremely rude about it. She didn’t get us napkins or anything even though we ordered ribs. She never refilled our drinks. She never checked on us. Honestly it was terrible. Worst food experience I have had so far. The meal was over cooked and honestly I have eaten the same thing here a million times and it just wasn’t up to par. Then the games- almost every game we tried to play went down. It was already down. We didn’t even get to play all of them and had to spend most of the time waiting for someone to come and fix it because it took our chips. This was my daughters birthday present and I have to say, Dave and busters has started going down hill. I’m really disappointed.

Another update and another disappointment! After over a year of not being able to get anywhere into the app, as soon as I log-in, it instantly logs me out and asked me to log back in! Now I am in a constant boot loop of logging in and being instantly logged out as soon as I successfully log-in. Please don’t give me that “We apologize that you’re having log-in issues. Please leave a message with your contact info and power card number at 1-800-we-don’t-care for guest relations team. That’ll allow our team to better brush you off with what’s going on with your account.” I’ve been leaving my name and number for the last year with guest relations and get nowhere with them. All they tell me is “We are aware of the situation and and our team is in the process of a new update that will hopefully fix your problem. Please wait wait for the next update.” You know just as well as I do guest relations cannot help. Guest relations is about as useless as this app. It is gotten to the point that we are about to go to Dave & Buster’s and cash out all of our tokens that we have accumulated over the years, deleting your app, and never look back before you guys end up shutting your doors. Your establishment has become a sad situation for your most loyal customers!

Was told they could not make a frozen mudslide because it was not on the menus. The waitress who was a sweetheart seemed very upset and unhappy with her co-workers who were being extremely difficult over me ordering a mudslide. Very unfortunate, I’m sure the owner wants his customers to come back and I’m sure hopes that his staff would go above and beyond for customers since that is what employees the staff. Then the poor waitress came back and said they wouldn’t make me a mudslide on the rocks. This establishment makes many drinks that are not on the menu. I have never seen such poor service. Mathew the manger came over with an attitude and a scolding that he’ll do it for me this one time lol as if he’s doing me a favor and explained that they don’t have a recipe for a mudslide and everything is standard on the menu although many people are the bar are drinking drinks NOT on the menu. They blamed the waitress, made her feel uncomfortable and made me feel even more uncomfortable. How is this ok? Oh and it’s my birthday. Thank you DB I’m glad I came here for my birthday. The way the waitress is being treated who is sweet and excellent at customer service should work somewhere where she is appreciated.