Contact Steak n Shake Rewards Club Support

My family loves steak and Shake. We go to the one in our town Muncie Indiana. Every time I go there esp in the drive thru 20 min waits, I ordered a bowl of chili they brought me half a bowl with basically only broth told me that is all they had no offer of another side or my money or nothing. I got my kid a 4for$4 combo one time, no cookie they are out can’t do anything for me after a 25 minute wait. Another time, $40 order got someone else’s $12 order had to come back all the way across town and they give me the original order that had been sitting there since I left with the wrong order ice cold no offer to fix. But this time is the final straw I order some food on app it takes my order and my money I get to restaurant they tell me they are closed busted water mane they can’t give my food, nor my money and told me to call corporate. When I asked for the number they can’t get it for me and told me it is on the app. I have been searching for this number on the app for 20 minutes. It is not on the app!!!

The old app just worked. Gift cards, saved payments, earning points, everything with a single beep of the reader. It was beautiful. This was my first experience with the new app. You can’t use gift cards. We ordered at the kiosk and couldn’t scan the app. So I ordered in the app and couldn’t pay with gift cards because it said they were for dine-in only (we were trying to dine in). It took FORTY MINUTES for the manager to key the order manually and type both gift cards in by hand… and then I didn’t get points. I have a balance on the gift card and will NOT be back to use it. The people are great, and saints for putting up with such a broken system, but it is not a functional dining experience because the app and ordering system are so hopelessly beyond dysfunctional. Get rid of the app and go back to handwritten orders if you can’t make it work!

why.... seriously why would you make an option to order food online if you can’t order the full menu? the settings of this app do not allow you to properly upgrade your sides. I worked at steak ‘n shake for a very long time so I know how the ordering system that employees use work. this is noooottthing like it. I tried to switch my “small fries” to “large cheese fries” but there is only an option to make them “small cheese fries”. same goes for every other side on the menu. just absolutely stupid that you wouldn’t make the same options available to order food online as you would get ordering in person. pretty sure this is designed to make naive people pay more money if they order for themselves on the app. if I wanted to actually get my large cheese fries with my sandwich, I would have to order them separately instead of as a meal, which would cost me a lot more.