Contact Proton Drive Support
Company Name: Proton AG
About: Why use Proton Drive?
• Easy to use: Fast, reliable, and intuitive file
storage experience
• End-to-end encryption: Files are automatically encrypted
on your device. No one else can access them.
Proton Drive Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Proton AG
Verified email ✔✔
E-Mail: support@protonmail.zendesk.com
Website: 🌍 Visit Proton Drive Website
Privacy Policy: https://proton.me/legal/privacy
Developer: Proton AG
3 Most reported problems 😔💔
Avoid Proton Drive if iOS user
by Colin711
Hate to write this but strongly recommend against use of PD if iOS is ones primary platform. I have been a Proton user since early on. Sadly PD is a nightmare to use with iOS. Whether via web and or using the App it is completely lacking.
I could go on but suffice it to say that I have spent more time trying to research how to access and salvage my docs than all the time combined where access was useable. Only success has been with very small pdf files.
Slow and Half-Baked
by Beezer Twelve
Proton Drive is great from a security perspective, but as per usual, Proton releases incomplete products that are missing basic features and run poorly. Proton Drive has been out for a while now, and I can still only upload ONE FILE at a time. Is this some kind of joke? Additionally, the speed of upload/download is incredibly slow.
Oh and I almost forgot to mention - uploads have recently been failing all the time. The app has almost become unusable.
It seems like Proton just has a couple devs who work on all the mobile stuff, and they end up neglecting certain apps/devices for months or years on end with zero progress because they are caught up with other things. Either that, or all the employees have 100 committee meetings before they change anything. Either way, as a Proton user for multiple years, I’m very disappointed in this app. Do better.
Worked until endless crashing
by Johnnyk802
Seriously? I paid all this money for a year premium for all services thinking this is better than Microsoft and after working ok and taking forever to work on 65k photos to backup, it was down to the last 1k and started over ? Meaning I had all the photos just the count reset and then it stopped working before last weeks update. Just starts, shows 3 weeks ago photos, says loading and crashes out. Restarting phone, app, clearing cache does nothing. iPhone 13 Pro Max 1 tb. With 500gb free so it’s not my memory. At least its encrypted although I can’t even load to view since it just quits out.
Have a Problem with Proton Drive: Cloud Storage? Report Issue
Why should I report an Issue with Proton Drive: Cloud Storage?
- Pulling issues faced by users like you is a good way to draw attention of Proton Drive: Cloud Storage to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Proton Drive: Cloud Storage customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Proton Drive: Cloud Storage.
