Contact YEEDI Support
Company Name: Shenzhen Reecoo Fashion Electronic Co.,Ltd,
About: The yeedi App is a mobile App designed for yeedi robot products. It supports the
specified robot products in the yeedi cleaning robot family.
YEEDI Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 55 Customer Service Reviews 😭😔💔
Have 3 in 1 yeedi bought in 2022, just got a new apple iphone 15, downloaded new app old one did not work on new phone. The app only says start and charge, shows nothing else. Does the app need to be in the bluetooth list? Have removed and reinstalled numerous times, does not work. Help
I have had my yeedi for just over a month. It constantly gets alerts and now it just gets stuck with a bummer alert and I have not been able to run it in a week.
My charging station was damaged during the shipment. Would like information to purchase a new charging station. Can't get response from customer service.
Mine keeps saying to CHECK THE DRIVE WHEELS. What does it expect me to check? I have the manual and I have been to their website and there is nothing about that particular instruction from the machine. I can't use it...wasted money.
The vacuum motor stopped coming on in my yeedi vac station. I have emailed their customer support twice and haven’t gotten a response either time. I’ve had it for less than a year.
Trying to set my new Yeedi vacpro2 up, okay want to scan, keeps telling me set robot not what I want to do, how do I get rid of the robot one
Cannot get the app to work. Cannot find any site that has a battery replacement. Cannot get in contact with "Customer Support" other tha email. I will be returning the vacuum.
Do I need the app for my yeedi to work all functions? Don’t have a smart phone, if It needs the app wish I’d known, wouldn’t have bought it. Will return it if have to have app for it to work
bOUGHT THIS YEEDI FOR MOM ON MOTHERS DAY FROM AMAZON. IT STOPPED CHARGING BLUE LIGHT TURNS ON AND THEN IT STOPS AND DOES NOT CHARGE. HELP SOMEONE THANKS
can not remove the mopping plate after installation
yeedi finally drew a map of house. it drew living room, dining room, and kitchen as one room. is there any way to separate these areas so they can be designated on the map? thanks
I'm missing the small black square that connects the brush to the machine to turn the brush. Yeedi k650 vacuum. Where can I purchase a replacement?
I have ask for support. There is no one to help. I am going to return the yeedi. I just got my new yeedi vacuumed. And the app does not work. I’ve tried everything, then I looked at the reviews and found out everyone else is having the Same issues. I should have read the reviews before I purchased this item. I will be sending it back one day.
My yeedi says liw battery powering off, Will it still charge?
The bottom roller ball that turns the yeedi unit is not working as it keeps getting jammed. Also, the brushes keep getting tangled with pet hair. Can the tangle free brush be used with the yeedi automatic empty vac? I don't quite understand why amazon is selling products that can not communicate in English.
Its nearly impossible to get a yeedi rep or customer service to help.. I can not use the yeedi app, so I can not use my yeedi because I need to app to control it. Unable to download firmware. Yeedi needs to list a support nimber
I NEED PARTS FOR YEEDI K600G VACUUM !!!! CHARGING STATION, REMOTE CONTROL ETC. PLESE CAL ME AT 1/605/222/1075 OR carlbat@redacted What is your phone number????
Can someone please tell me how to get the App to work? Vacuum works great, but can't control it with my cell phone. I cannot communicate to tell Yeedi what rooms to clean. I need help with programming. Please call me at (937) 815-5455 after 5:00pm to walk me thru set up. I need help?
data submission error when attempting to open app
Can someone please tell me how to get the App to work? Vacuum works great, but can't control it with my cell phone.
trying to find brush motor model k602g. Can't find anywhere
Nicole I have used the yeedi tower once. It worked with the charge that came with the unit. I ran it but it never returns to the base. I placed it on the base myself, but it did not empty. The unit was ful of dirtl. Now it is on the base. I have pushed the button and it turns white. It then turns red and says the battery is low. Then it says it will shut off in a few seconds and does. I cannot get it to charge. Lenny
I am having trouble controlling the robot thru my phone. i try to control to clean specific rooms , but can not start to clean specific room. also manual needs to explain more for new users to be able to understand. I am 79 yrs old and trying to set up controls. would love to talk to a designer. 3524509266
I plugged in my CLEAN YEEDI: blue light comes on & then goes off: I cannot get it to work. Please advise & give me a telephone # I can call. Thank you!
PLEASE HELP ME. I LOST THE SMALL PIECE THAT CONECTS THE MAIN BRUSH TO THE ROBOT YEEDI K650. ITS A SMALL SQUARE BLACK PIECE THAT MAKES THE MAIN BRUSH SPIN AND IS CONECTED TO THE ROBOT SPINING PIN. DO YOU KNOW WAT I MEAN? WERE CAN I BUY IT?
Can I purchase a 3 or 4 year extended warranty for the Yeedi Vac robot vacuum ($299.99) w/out self empty station or mapping module? If so, where and from who?
I have a K652G Yeedi that is all set up and on the dock, but the Robot is not able to connect to the home Wi-Fi network. I would like to speak to someone to help me troubleshoot this problem. It’s very frustrating. I can be reached at 267-626-2220(h) Or 267-481-5326 (cell)
I have the yeedi 700 model was purchased within the last month, & one of the hinge pins on the dust bin has come out & become lost. How can I get another hinge pin ? Or do I have to purchase the entire dust bin & how can I do that ?
Cannot get app to work. I’ve reset my password but all I get is “incorrect password”. I’ve been using the vac by starting it manually. The vac is awesome. The app is impossible!!!! Please help!!!
Hi... I've recently purchased the Yeedi K651g, how do I separate the Cleaning Cloth Plate from the reservoir? Do I just simply pull the plate off from the reservoir base or there is a "clip" somewhere that I should release as I pull? Help... I do not want to break any parts of my 2-week old Yeedi by forcefully pulling off the plate.
Cannot get app to work. Data submission error. Retired a the suggestions and cannot get past agreement page
Yeedi stoped charging. Tried the reactivate the battery as in the manual but not working. Keeps saying battery low and turning off
Need a remote for my k600 robot vacuum please let me know if I can get one and how much.Thankyou
Recently received my Yeedi as a gift and I have had nothing but problems trying to connect to my phone. It doesn’t instruct me to “Start to enter the network distribution mode”. I have pressed the reset button numerous times and it has become frustrating. Please help.
My yeedi will not charge.
Right wheel jaam nothing is tangle there.
Suddenly the app dropped me and attempts to reset pswd arr fruitless and maddening. If I can’t control vac it’s useless.
Yeddi K650 is moving slowly all the time while cleaning. I cleaned all of the sensors but the K650 is still moving slowly.
the product was working fine on Monday, February 22 and Thursday the 25th, it has no connection to run its task. Tried re-doing everything, followed all procedures for error code, nothing works. Please help.
Cannot find a contact number for Yeddi. Would like to order boundary strips.
Be very careful if thinking about purchasing a Veddi. I can’t get it to respond to Bluetooth. It drops dirt on carpet while running. Difficult to clean. No handle to pick up. Cheap and Very inferior. Difficult to get customer service.
it would help if you people spoke read and wrote American English. very frustrating trying to complete app down load. it would be most helpful if a written (in English) detailed narrative was available. WE SPEAK ,READ AND WRITE AMERICAN. IF YOU WANT US TO REFERENCE YOUR PRODUCT AND SERVICE IN A POSITIVE WAY. you need to provide us with the means to do so.
I just got my new yeedi vacuumed. And the app does not work. I’ve tried everything, then I looked at the reviews and found out everyone else is having the Same issues. I should have read the reviews before I purchased this item. I will be sending it back one day one.
App not working. “DATA SUBMISSION ERROR. PLEASE TRY AGAIN.” Many tries, still not working.
How to buy side brushes.
My yeedi robot did not include side brushes in the box as indicated in the package contents section of the Instruction Manual
App not working. This is Ridiculous. Data submission error. Seems like it would be an easy fix for y’all to stop getting these things returned. I will be returning mine also.
Cannot get app to work. Keep getting data submission error. It says I need to read and agree with Terms , but there isn’t anything to read due to the data submission error. Either fix this or I will be sending this back!!!!
App not working. “DATA SUBMISSION ERROR. PLEASE TRY AGAIN.” Many tries, still not working.
Yeedi 650. Where are the settings for the product in the app??
YEEDI app installed, but can't use it as it it immediately says: data submission error try again later. I'VE TRIED THAT NO LICK. ALSO UNINSTALLED and tried te-installing app numerous times . Still not working... help?
Just got it, data submission error when attempting to open app
Neither the app nor the product is as advertised
by Ddhinaustin
When the app is downloaded it does not have the features shown here. It only has an auto on which turns it on and starts the cleaning cycle, cleaning record which is supposed to show the path the robot took but only show up if it completes the full cleaning cycle, and a page for messages. It does not have spot, edge, it does not have any option to schedule. There needs to be more information. Does it require several mapping sessions before these features become available? I don’t know but if I don’t figure it out soon it’s going to be returned for a refund.
The app worked for 2 weeks then stopped connecting to the Yeedi
by L_M007
Emailed customer service and all they did was pull tips from reviews to send back and try. We have the Google mesh wifi system so it toggles between 2.4 - 5 ghz. Yeedi connected to the app for 2 weeks then there was an update and now it longer connects. Tried using the hotspot method, putting it further from the router, putting it closer to the router, everything to get it to connect.
Without app notifications and control functions, it’s just similar to a first generation Roomba with a vac station. Not worth the cost!
Worthless
by Funkissedjm
Like others, I’m unable to register, making it impossible to use many features. And yes, I followed the very minimal instructions in the manual. The ability to control via wifi was one reason I chose this vacuum over others so without wifi it’s worthless to me. Yeedi seriously needs to overhaul this app before claiming their products are wifi. So, the app is worse than bad, and and what makes it worst of all is that it makes the vacuum worthless. Save yourself the trouble and get a new robovac now.
Have a Problem with YEEDI? Report Issue
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