LSS app not working? crashes or has problems?

LSS Status

Last Updated on 2020-04-24 by Life Solutions South, LLC

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Common LSS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LSS app on iOS and Android devices. Solve all LSS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LSS iPhone Issues and Solutions

LSS iOS app crashes, not working, errors
LSS iOS app network issues
LSS on iOS has black/white screen

LSS Android App Issues and Solutions

LSS has errors/crashing/not working
LSS server network connectivity issues
LSS has black screen

LSS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LSS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LSS app crashes or not working on Iphone (iOS):

Close and restart the LSS app on iPhone
Update LSS app to the Latest Version for iOS
Uninstall and reinstall LSS iPhone app
Update your iPhone to the latest iOS version

Fix LSS on iPhone unable to connect to server/internet connection issues::

To resolve LSS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LSS black/white screen (blank screen) on iPhone:

Follow the LSS iOS app troubleshooting guide Here →

LSS Android App Issues and Solutions

Fix LSS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LSS app issues:

Force Stop the LSS App
1. On android, goto "Settings" » click LSS app. » click "Force Stop".

Update LSS to the latest version on PlayStore

Clear LSS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LSS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LSS.

Fix LSS unable to contact server/ LSS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LSS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LSS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LSS on android.

Solve LSS black/white screens issue on Android:

Follow the LSS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Life Solutions South, LLC, developers of LSS.

About this app

this app Mobile Forms is a powerful app, developed with community based, mental health, and substance abuse agencies in mind. The this app Mobile Forms app is designed to make agencies across the state of Ohio and beyond compliant with all federal, state, and local rules. With LSS your clients and employees will help you save valuable staff hours by completing their forms in the community or in the office via LSS . Best of all, input data flows straight to the EMR. this app Mobile Forms app is fully integrated with your EMR system so that you can continue to do what you do best.