Akamai MFA app not working? crashes or has problems?

Akamai MFA Status

Last Updated on 2024-09-05 by Akamai Technologies, Inc.

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Common Akamai MFA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Akamai MFA app on iOS and Android devices. Solve all Akamai MFA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Akamai MFA iPhone Issues and Solutions

Akamai MFA iOS app crashes, not working, errors
Akamai MFA iOS app network issues
Akamai MFA on iOS has black/white screen

Akamai MFA Android App Issues and Solutions

Akamai MFA has errors/crashing/not working
Akamai MFA server network connectivity issues
Akamai MFA has black screen

Akamai MFA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Akamai MFA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Akamai MFA app crashes or not working on Iphone (iOS):

Close and restart the Akamai MFA app on iPhone
Update Akamai MFA app to the Latest Version for iOS
Uninstall and reinstall Akamai MFA iPhone app
Update your iPhone to the latest iOS version

Fix Akamai MFA on iPhone unable to connect to server/internet connection issues::

To resolve Akamai MFA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Akamai MFA black/white screen (blank screen) on iPhone:

Follow the Akamai MFA iOS app troubleshooting guide Here →

Akamai MFA Android App Issues and Solutions

Fix Akamai MFA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Akamai MFA app issues:

Force Stop the Akamai MFA App
1. On android, goto "Settings" » click Akamai MFA app. » click "Force Stop".

Update Akamai MFA to the latest version on PlayStore

Clear Akamai MFA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Akamai MFA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Akamai MFA.

Fix Akamai MFA unable to contact server/ Akamai MFA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Akamai MFA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Akamai MFA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Akamai MFA on android.

Solve Akamai MFA black/white screens issue on Android:

Follow the Akamai MFA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Akamai Technologies, Inc., developers of Akamai MFA.

Verified email ✔✔

E-Mail: support@akamai.com

Website: 🌍 Visit Akamai MFA Website

Privacy Policy: https://www.akamai.com/legal/privacy-statement

Developer: Akamai Technologies

About this app

Additionally, Akamai MFA can generate one-time passcodes for offline access login and can receive regular push notifications for traditional tap-to-approve requests on iPhone, iPad, or Apple Watch. Akamai MFA uses the recently acquired Krypton technology to take phone-based multi-factor authentication to the next level by turning your phone into a security key. Akamai MFA is a new secure multi-factor authenticator that significantly improves your organization’s security and account logins. AkamaiMFA leverages the FIDO2/WebAuthn strong authentication standards to deliver a “phish-proof” push with a delightful and simple user experience. Akamai MFA’s FIDO2 solution works with our enterprise offering. Passcodes are supported by many consumer websites such as facebook. com, twitter. com, google. com, and github. com. Note: Akamai MFA enterprise offering requires an enrollment code from your organization.