MyDucati Status

Last Updated on 2025-03-17 by Ducati Motor Holding S.p.A.

I have a problem with MyDucati

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⚠️ Most reported problems ⚠️

Connection

50.0%

Not working

50.0%

24 hour clock ⏰

- Lack of pending recalls on bikes in the "my garage" section

- No owners manual PDF available

- Difficulty in switching preferred club to local club

- Profile never reaches above 95%

- App requires all information, even for things the user may not have or want to keep private

- Inability to delete previous DOC association in the app

- Poor effort from Ducati in registering a bike

- App requires specific type of registration picture to upload

- App seems like a huge data gathering tool for Ducati without providing real value to the end user

- App requires too much personal information, breaching user privacy

Common MyDucati Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MyDucati network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MyDucati App
1. On android, goto Settings » MyDucati » click [Force Stop]

Clear MyDucati App Cache and Data:
1. On android, goto Settings » Apps » MyDucati » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyDucati.

On android, goto Settings » Apps or Manage Apps tab.
Click MyDucati » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyDucati » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyDucati