IGMG app not working? crashes or has problems?

IGMG Status

Last Updated on 2021-10-03 by 99names communication GmbH

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2 User reports:
App has problems

User reports 2

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Common IGMG Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IGMG app on iOS and Android devices. Solve all IGMG app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IGMG iPhone Issues and Solutions

IGMG iOS app crashes, not working, errors
IGMG iOS app network issues
IGMG on iOS has black/white screen

IGMG Android App Issues and Solutions

IGMG has errors/crashing/not working
IGMG server network connectivity issues
IGMG has black screen

IGMG iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IGMG app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IGMG app crashes or not working on Iphone (iOS):

Close and restart the IGMG app on iPhone
Update IGMG app to the Latest Version for iOS
Uninstall and reinstall IGMG iPhone app
Update your iPhone to the latest iOS version

Fix IGMG on iPhone unable to connect to server/internet connection issues::

To resolve IGMG network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IGMG black/white screen (blank screen) on iPhone:

Follow the IGMG iOS app troubleshooting guide Here →

IGMG Android App Issues and Solutions

Fix IGMG not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IGMG app issues:

Force Stop the IGMG App
1. On android, goto "Settings" » click IGMG app. » click "Force Stop".

Update IGMG to the latest version on PlayStore

Clear IGMG App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IGMG app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IGMG.

Fix IGMG unable to contact server/ IGMG internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IGMG » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IGMG » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IGMG on android.

Solve IGMG black/white screens issue on Android:

Follow the IGMG android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 99names communication GmbH, developers of IGMG.