Sun Life Benefit Tools Status

Last Updated on 2023-08-22 by Sun Life Financial U.S.

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User reports:
No current problems

- The app does not show the front side of the dental ID card.

- Registration process is painstaking.

- Social security number and birthday information may be incorrect.

- Multiple dental coverages found error message for families with dental coverage.

- Password reset process is inconvenient.

- App options do not work and shut down without explanation.

- In-network provider search does not work and times out.

- Zooming in to find a provider results in a pop-up message that max providers have been found.

- App is useless and a waste of time.

Common Sun Life Benefit Tools Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Sun Life Benefit Tools network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Sun Life Benefit Tools App
1. On android, goto Settings » Sun Life Benefit Tools » click [Force Stop]

Clear Sun Life Benefit Tools App Cache and Data:
1. On android, goto Settings » Apps » Sun Life Benefit Tools » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Sun Life Benefit Tools.

On android, goto Settings » Apps or Manage Apps tab.
Click Sun Life Benefit Tools » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Sun Life Benefit Tools » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sun Life Benefit Tools