Optum Personal Care Reviews

The program was great when it used Walmart. First Line selections now are terrible.

I have not received my order from 1st quarter. Thank you Laura

Order # 0586699402 was ordered March 31, 2023. In the past it would take 3 business days, well I called last week and was told it was a busy time for them and I might not get my 7 items until the 18th of April. I need everyone of the 7 items. They already know how busy and of quarter is. Hire more people.

Every time I try to order Flonase, they tell me its on backorder and I should change to Fluticasone. I have been trying to order since the beginning of the year. I can run down the street and buy it off the shelf at Wal-Mart or Costco or CVS or Walgreens and on and on. If they do not want to sell it, take it off their registry.

placed a order on JANUARY 10 2023 still not got my order called still have not got any satisfaction run a round terrible A terrible company

Great difficulty in understanding support person with heavy accent. Drop down of year-of-birth does not go back far enough into the 1920's. Would accept a free trial of covid test. Do not want an account or to subscribe to anything.

a major portion of their items are out of stock, Walnart did a MUCH better job, bring them back

Lousy. Poor selection of products

First Line Benefits is totally inadequate for my needs. As others have commented I second their comments concerning over priced generic products. Why not keep the company you had prior that offered Walmart brands at least. You cannot expect people to want to stay with your insurance when there are many others out there to choose from where you can get better "freebies" as I like to call them. I suppose one reason would be if you know people are dissatisfied and choose to not order, that probably saves the company money. However, I intend to look closely and decide with whom I will go with next year so I will not care if you keep your low-grade product company if that is the kind of reputation you want.

Ordered same item 2 times it came in melted both times. They will do nothing about shipping without coldpacks so items do not arrive damaged. Now I am out that money since I had to spend over 30 to get free shipping. Bad first impression to a new user of the benefit..

This app socks. When it finally let's u log in after sending code. Order is placed. All I get is order processing. That's it. Firstline doest process mail ends at all. My neighbor mails his and hadn't reicieved 1st box in Jan 2022. So he mailed another in April still waiting on that. I use app. I'm still waiting.

Like another post about the company, their selection of products does not meet my demand. They have a poor selection of OTC products. And sometimes stuff I need is OUT OF STOCK! Another thing their medication comes in small bottles of basically 100 pills. Not enough to last two months, much less three months. Like their Folic acid, it comes in pills of 100 count, 400mcg. I have arthritis and take Methotrexate and I am required to take two 800mcgs everyday. That means a bottle of 100 lasts 25 days at taking 4 pills a day. Why are you out of stock on so much product? Can you do better? United Healthcare shouldn't have change companies and stayed with Walmart instead. For now on I will just get my products at my local Walmart.

While at first sight this appears as a wonderful benefit, we must look under the hood. First of all, the prices they charge are well over what we can pay at a store or other online sites; at times 50% more!!! Second, when you go over the $40 quarterly allowance, even by 1 cent, they do not dispatch the order unless you give them a credit card. However, when you don't use up all $40 dollars, they don't write you a check for the balance. I have left much more dollars on the table than the 40 cents they insisted I pay for me to get the order. Third, they don't accept Amex. So they overcharge but don't have enough to pay the Amex merchant fee. UnitedHealth should negotiate with FirstLine Benefits for better service and more competitive prices.

I agree with several of these complaints. Walmart was so much better on the item selection and brand names. First line benefits is always out of stock on the things that I try to order And they do not even have the selection of the brand names that we had with the Walmart plan. I am very disgusted with first line benefits. United health dropped the ball with First Line benefits. It’s a bogus rip off selling off brand items with inferior selection and poor descriptions.

The WORST! Only after finding the right products and quantities to fit your benefit allotment will you find out something is out of stock. No shave cream, no razors, no shampoo. One type of contact lens solution, but of course it’s out of stock.

Every time I try to order a product it says out of stock. I'm sick of trying with this company. We are United Health Care were much better when they had Walmart.

I agree with the previous comments from other readers...lousy company. I have contacted Unitedhealth to voice my disappointment in their use of Firstline Benfits for administering OTC products for their policyholders. The previous provider they used was much, much better. My observations: 1) The varierty and quality of the products offered by Firstline Benefits are lacking, to say the least, especially when compared to Unitedhealthcare's previous provider. 2) Several of the items on their online catalog are typically "out of stock" and are not made available again. 3) Their $30 minimum for orders is ridiculous. The use of Firstline Benefits simply smells like a cost-savings measure for Unitedhealthcare operations.

They shipped me another person's order. Her name, address, order number, everything was on the packing slip. They tried to blame ****** When I pointed out to them that the error had to be in their shipping department since my name was on the box label and matched the tracking number in their system, the call was disconnected. Prior to speaking with them, I sent an email as instructed on the packing slip for errors. There was no response. On the second call, someone took my info and said I would receive a call back with instructions as to what to do with the other person's items and how to get mine. No one called. On the 3rd call, I was disconnected when I asked to speak with someone who could do something. Spent another 2 hours trying to get someone at UHC to help. Dead end there also. I guess I'll get in touch with the other person and see if we can swap. This company sucks!

I agree with another review in here = "Lousy company "This company is the one United Health Care chose to administer their OTC benefits for their Medicare Advantage plans including AARP’s. They not only don’t have an adequate selection ..." My personal experience has not been good. United Health Care Advantage C program used to use Walmart for their OTC benefits and now use First Line. Its horrible, terrible selection on items, frequent out of stock items of common items like vitamins and mouthwash, unprofessional clunky website. Its so bad I feel its intentional to discourage people from using their Medicare C benefits. Walmart was superior in every respect. By using First Line to administer OTC benefits AARP/United Health Care took a giant step backwards.

Terrible! Simple plastic contact lens case is $6.50. No lens solution available on the app. Ten minutes on the phone to find out it’s $21 (but comes with the plastic case!). Unfortunately they’re out of stock, even at that price. This company replaced a very functional predecessor.

I've received two orders from first line benefits in the first order two products were missing. Their selection of products compared to Walmart is considerably inadequate. I have called several times to attempt to remedy my missing items and I'm only met with disingenuous personnel. Most Generic medications are not available as they were from Walmart to get better quality for your money.

Ever since my insurance changed to ur company I've had nothing but problems placing an order trying to reach a live person n I have something that I ordered that came to me broken n can't be used I TRYED calling n I just got hung up on by who ever took the call these people are very unprofessional n need to take a class in customer service and how to treat a customer

Can't every sign back into my account...there's always a problem with users name or password...

Charged my credit card, then reversed it said they undercharged me for the item, not my fault/ tried to contact me ( they had the wrong #) which I've given the new # several times, called again several days later, order still has not been filled bcuz of there order.,.I give them a 0+ review, I hate UHC changed venders, One order was left outside the Senior Apt Complex and it was stolen. Walmart did deliver it that same evening, after I spoke to a supervisor. Other residents had similar problems.

So disappointed in the FirsLine Benefits. Their products are so limited - none of the items that I got from Wal mart are on the list. Don't know if it is worth even using. The Web Site is not that great either. Before all you had to do was get into the system and OTC was one of the categories now you have to find it within a category. Sure hope they go back to Wal Mart.

First line benefits suck big time! They are over priced, they are always “out of stock” with everything I need. My friend ordered first week of January & received some of her items late March. I really liked products better with Walmart. UHC can’t even answer my questions. They say talk to FirstLine & FirstLine says talk to UHC.

First Line Benefits offers vague customer service. I placed an order on 2/4/22 and have only received a FedEx tracking number the next day that shows only a label has been created. First Line does that, not Fed Ex. Fed Ex has never received the package to ship to me. Calling First Line is a waste of time[another 30 minutes today on the phone] with no new info, just another run around that the order will eventually ship someday! They refused to cancel the order, put the money back in my UHC account. So, this company has no recall for their bad service.

Hard to shop when you don't have anything in stock, makes it useless, and we know what happens to useless items

First Line Benefits is horrible. Their products are mostly off brands and overpriced. ALso I ordered Tylenol on January 6th along with other items. They never sent the Tylenol. I called 3 times. It was back ordered and they didn't know when they would get it. I had to buy somewhere else but they would not refund my card so I could order something else. They finally sent a notice that it's on its way on February 16th. $16 of Tylenol that I don't need.

i am on a fixed income and even though Firstline is convenient it is.way over priced. Majority of stuff is way over my allotted $60 every quarter. Also I ordered some things that brought my balance to $29. But am unable to order now because minimum order is $30. I don't have money on a card just for the $1. So I'll lose that portion until the next quarter. Ugh

After being able to receive products from Walmart {Unitedhealthcare}, these products are just over priced, generic junk!!!! I am not going to bother.......!

Why in the world are my ordered products coming one at a time? Today I received two toothbrushes in a big box yesterday it was a small box of anti acid in a big box. Who is paying the shipping bill? I do not mind waiting for the entire order to be shipped. Saves money and resources.

I placed an order and Firstline charged the overage to my credit card. Firstline held back the order and refund the overage then I called customer service to find out what was going on. My order was then reinstated but charged me twice on my credit and still no sign of my order. I called again to investigate. No further action taken. At this moment, my credit is zero, my credit card is double charged and merchandise has no shopped. Tripple whammy.

Where is your member I'd located at I couldn't figure out war number was the correct one.any way I tried using my card and it wouldn't go through Please send me a new card Thank you

I was able to log in just fine last year but this year I have not been able to log in to order products. I have now been on hold for well over an hour.

Not able to login to my OTC FirstLine Benefits account that I have through UnitedHealthcare AARP Advantage. FirstLine agents have not been helpful. A grievance has been filed with UnitedHealthcare. So far I find no benefit with FirstLine Benefits.

hubs just got his catalog (from SSI) just about EVERYTHING he used to get from the SSI catalog are MISSING FROM: FIRST LINE BENEFITS catalog. WTH??? >.< The provider before Walmart and Walmart carried major brands like One a Day, Tinactin, etc. but GAWD FORBID First Line Benefit carries those. There is NOTHING in their catalog that hubs used to get from those SSI catalogs. WTH Social Security Administration and First Line Benefits????

This is the second time I have not received my order correctly, the packing list is correct but the items not. When I call they give me the run round.They will not replace my items. I get somebody I get somebody else order they get my order, or they fill the boxes with whatever they want to and just send it off. I get 210 in credits, so what is going on.

My shipment arrived poorly taped on top where you could see inside with the heavier items on top and items on bottom crushed, some unusable.

How do I check my balance online