FirstLine Benefits Reviews

FirstLine Benefits Reviews

Published by on 2021-08-26

Designed for members who are part of the FirstLine™ benefits through their
health plan, employer or other group. You must be eligible to register your
FirstLine Benefits account. The FirstLine Benefits app makes it easy to use
and manage your benefits. It keeps everything you need to...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

FirstLine Benefits Reviews

  • By


    A lot of people are rating FirstLine Benefits pretty low but you type your insurance member id and name in lower case. It’s very convenient I love this app. When I first signed on it told me I didn’t have benefits but when I proceeded the way mentioned in my comment it worked. Thanks

  • By

    Easy to use

    This app is easy to use. I have not had any issues with it. Check your balance. Shop in the app. Scan products. Everything good so far.

  • By

    Newly downloaded

    Love the FirstLine Benefits App! The ability to scan in-store is fantastic to know what is an approved item. This is a super helpful tool. 👍🏻. Very easy to use!!

  • By

    I get logged into a different device

    Funny thing is I logged out of the actual webpage to log into the app can you please fix this

  • By

    OTC products

    App said I didn’t even have an account. I just used my card at Walgreens last week. Not good. Couldn’t even get my balance.

  • By


    App always say no items, even though it works every now and then, and you know they have items! Please fix will change rating, as of now it’s to broken.

  • By

    App don’t work

    It says I’m logged in from another device and that’s not true . I called the number in the back of the card and I was on hold for a long time with no answer.

  • By

    don’t waste your time

    Don’t waist your time. Created an account, then says account is being used by another user on this phone ID

  • By

    Not a secure site

    This was the first thing that I saw when I tried to open this app. I never open apps that are not secure.

  • By


    App says Im logged in on a different device and also says my user id is with a different account. It’s weird.

  • By

    Can’t sign in

    The website will not let me sign in and the app wants to send a text for code to my landline which doesn’t receive texts. I did call that number. They could not fix my problem. The website still doesn’t recognize me and the app still wants to send a code to my landline. I still can’t use the app. But I was able to sign on by using chrome instead of Safari. So I can now use the website but not the app which is fine.

  • By

    need a cell phone to activate

    Tried to create an account but the app need a cell phone to text a code verification. People with no cell phone can not create an account as there is no alternative to this step. Went to website as suggested. I was able to create an account through this portal and use the login info for the mobile app. I understand work around on the app is coming.

  • By

    Unable to even log in

    I’m guessing this company is being inundated with phone calls due to issues logging into both its website and mobile app. I was able to verify that I was using the correct username, but the application said that I was using an incorrect password. When I requested to reset my password using the app, I never received the email that would enable me to reset it. Thinking that the issue may be specific to the mobile app, I tried the website. This time, I received an email containing a link to reset the password, but the link took me to a page that said, “This site can’t be reached”. When I tried calling FirstLine Benefits customer service, I received a recorded message giving me the option to remain on hold for at least 5 minutes or receive a call back. I chose the call back option, and received the call back about 20 minutes later. The call back was also a recorded message that asked me to press 1 to speak to customer service. When I pressed 1, nothing happened - no background music, just dead silence- I waited for about 3 minutes and finally hung up. So frustrating and such a waste of time!!

  • By

    No code sent

    I’m trying to reset my password with no luck. This app keeps telling me they’re sending a code to my email address, which I know they have the correct email address. However, I’m not receiving any code. So far this app is useless

  • By

    Needs email code

    Developers, when I tried to sign in for the first time it wants to send a code to make sure it’s me. But it keeps wanting to send it to my home phone gives me no other choice to receive the code like to my email would be a good idea

A better way to Contact apps

You can now contact FirstLine Benefits customer service directly
via Email using our new site -

Contact FirstLine Benefits directly

Is FirstLine Benefits Safe?

Yes. FirstLine Benefits is very safe to use. This is based on our NLP (Natural language processing) analysis of over 9,454 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for FirstLine Benefits Is 51.6/100.

Is FirstLine Benefits Legit?

Yes. FirstLine Benefits is a totally legit app. This conclusion was arrived at by running over 9,454 FirstLine Benefits User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for FirstLine Benefits Is 51.6/100.

Is FirstLine Benefits not working?

FirstLine Benefits works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 2 Comments

By Aroma Sanford
Jul 21 2021

My shipment arrived poorly taped on top where you could see inside with the heavier items on top and items on bottom crushed, some unusable.

By Tina pitts
Apr 21 2021

How do I check my balance online

Have a Problem with FirstLine Benefits? Report Issue

Leave a comment:

Why should I report an Issue with FirstLine Benefits?

  1. Pulling issues faced by users like you is a good way to draw attention of FirstLine Benefits to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a FirstLine Benefits customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FirstLine Benefits.

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