Splice app not working? crashes or has problems?

Splice Status

Published by on 2022-10-03

Simple yet powerful, Splice makes it easy to create fully customized,
professional-looking videos on your iPhone or iPad. Imagine the performance of a
desktop editor, optimized for your mobile device.

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problems reported in the last 24 hours

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Reported Issues: 21 Comments

By Tb
Oct 30 2022

I’ve spent hours on a video only to now be completely unable to open it. Enough storage on my device. Very frustrating!

By Hayden Rodriguez
Oct 10 2022

I've been working on a project thats around 16 minutes long and its been working well for 3 days, but earlier today it randomly crashed. Now every time I am taken to the purchase screen, after selecting the project, I click the X and splice crashes. I've tried restarting my device and clearing up lots of storage but nothing seems to work, any help would be appreciated! (also I should mention I'm on iPhone)

By Louise
Oct 04 2022

Whenever I go to open this one project it it’ll take me to the purchase screen, I’ll click x and it’ll kick me out of the app. But it doesn’t do this with other projects, just this one. I’ve cleared out my storage, made sure I didn’t delete any data from the video, I even tried duplicating the project but nothing worked! Please help I’ve spent ages on this project (I’m on iPhone btw)

By Liberty Nogueira
Sep 27 2022

Made a video with audio and it won’t let me export. Tried exporting it and it comes up with error AVF11847. Tried updating the app and all troubleshooting in previous comments and no luck. I have also sent a message to Splice with no answer

By Cris
Sep 20 2022

Splice will not upload my video no matter how much space I free up in my Android phone. Please help!
Thank you.

By Michelle
Sep 11 2022

I kept getting error code AVF:11800 when trying to save my video. No explanation from splice on what that error code is. It’s not that I don’t have enough room. I have plenty. After reading suggestions, I decided to update the Splice app on my iPhone and now everything is completely gone. None of my projects are showing up at all. I’m devastated.

By Richard
Aug 23 2022

I’ve been unable to save/export my project. No matter what quality setting I choose, it stops half way and no matter how long I leave it, it won’t finish. I’ve tried on and off Wifi and on cellular. Same result.

By Bodo
Aug 22 2022

Lose audio after splitting a scene

By Phuluso Tshivhase
Aug 14 2022

Loading project error 😏 been reporting this for the past 10 days

By Lazarus
Jul 29 2022

Same problem as Emily “I’ve keep working for hours on videos only for it to not let me open them again. I’ve deleted so many apps and voicemails etc to make room but I keep getting errors and losing content. Please help!” I have wasted hours on so many videos that then won’t open so I spent 5 hours doing one in one go without closing the app because of previously not being able to open my projects. Then I tried so export it and it said not emough room. But I had 100GB on my phone. The. If crashed and I can’t get in. I need to open my projects. Please help

By Nelson
Jul 25 2022

The audio on my video disappears when I try to split it. Everything after the split has no audio. Also it is not saving the video clip, just starts saving and freezes.

By Amy Brezovec
Jul 04 2022

The sound is not working anymore. I’ve been watching my projects then all of the sudden there is no volume nor sound clips. Volume all the way up on phone and in APP. My music will play on my phone but not on Splice. Even when I try to add a sound clip or music or make a new project there is no sound. I have had the $69 a year subscription and just upgraded to the $89 one to see if it made a difference and didn’t. Please help me as I need to edit many more projects and have enjoyed this app. I am using an IPhone

By Mark Tittle
Jul 02 2022

App keeps telling me an unexpected error has occurred and it won’t let me re open my project again . When will this issue be fixed

By Emily
Jul 01 2022

I’ve keep working for hours on videos only for it to not let me open them again. I’ve deleted so many apps and voicemails etc to make room but I keep getting errors and losing content. Please help!

By Kat
Jun 28 2022

Every time I try to edit text the app crashes. Spent hours on a project that now I cannot finish.

By Lewis
Jun 25 2022

AVF 11824- spent hours on a project& at least 4 project wont open now. Tried to contact support team but can anybody please advise what to do to get into the projects? I am using iPhone 13 pro max so hoped for an app I can rely on

By Omar Hayi
Jun 16 2022

After updating Splice audio disappears when i split the video it’s really a pain in the ass I’ve tried everything and it won’t export video

By Naka
Jun 15 2022

I regret to update the app to the latest update 4.26.1
Since that the app is keep crashing and ask me to close and reopen but that didn’t work at all. Spent more than an hour to work on my project and now can’t even open that project again. Keep experiencing unexpected error even on another video now. Been emailing the customer support but no one response.

By Linwood Futrell
Jun 12 2022

Splice shut down while I was trying to upload a video and wouldn’t open the video again. Redid the video over 3 hours of editing and it gave an error saying I had to close and reopen. Tried to reopen and it won’t open now either. No response from customer support.

By Aaron
Jun 05 2022

Keeps crashing when opening project back up

By Kerry Fenton
Apr 14 2022

Using the share button causes the app to crash. Now I have video that I can’t post…

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Common Splice Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Splice app on iOS and Android devices. Solve all Splice app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

  1. Splice iPhone Issues and Solutions

  2. Splice Android App Issues and Solutions


  Contact Support

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Developer: Splice Video Editor

E-Mail: [email protected]

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About this app

Just tap to trim clips, add slow motion effects, and overlay multiple clips to create beautiful videos you’ll love to share.  + Overlay photos or videos and apply masks to create incredible effects.  • Your subscription will renew automatically, unless you turn off auto-renew at least 24 hours before the end of the current period.  • The cost of renewal will be charged to your account in the 24 hours prior to the end of the current period.  • Any unused portion of a free trial period, if offered, will be forfeited when purchasing a subscription.  + Bring your photos to life and create slideshows with pan and zoom effects.  Simple yet powerful, this app makes it easy to create fully customized, professional-looking videos on your iPhone or iPad.  • Your payment will be charged to your iTunes Account as soon as you confirm your purchase.  Auto-renewal will be disabled, but the current subscription will not be refunded.  • When canceling a subscription, your subscription will stay active until the end of the period.  + Trim, cut, and crop your photos and video clips.  • You can manage your subscriptions and turn off auto-renewal from your Account Settings after the purchase.  + Adjust playback speed for fast or slow motion, now also with speed ramping.  + Add narration or custom sound effects with the built-in voice recorder.  + Choose songs from 6,000+ royalty-free tracks from Artlist and Shutterstock libraries.  + Refine your clips by adjusting exposure, contrast, saturation, and more.  + Trim and mix multiple audio tracks with precision.  + Choose your transition style and control the speed between transitions.  + Apply filters and adjust background colors, orientation, and more.  + Share right to YouTube, Instagram, TikTok, Facebook, Mail, Messages, and more.  + Use a song from your own iTunes collection (subject to iTunes terms).  Imagine the performance of a desktop editor, optimized for your mobile device.  + Add title slides, text overlays, and a custom outro.  + Add amazing effects: glitch, chroma, vintage, and lots more.  Subscribe to take advantage of the features described above.  It’s never been easier to edit like a pro on the go. 

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