Helcim Reviews

“My experience with this app has been extremely disappointing. Despite their claims to help grow businesses, my interaction with them has only served to cripple my operations. Their customer service is abysmal, as evidenced by a three-hour wait time for a response to a pressing issue. Even after requesting a return phone call, I received no such courtesy.

To make matters worse, this app failed to process a significant $24,000 transaction and did not inform me directly. Instead, I received an email notification, which is wholly inadequate for someone processing substantial transactions. As a high-volume merchant, I expect more proactive and efficient communication, especially considering I had explicitly informed them of the nature and volume of my business from the outset.

Their mishandling of the transaction has now necessitated an additional five-day delay in reversing the payment to the customer's account, causing significant inconvenience and potential damage to my business relationships. It's fortunate that the customer in question is known to me; otherwise, the repercussions could have been far more severe

In conclusion, my experience with this app has been nothing short of detrimental to my business. Their incompetence and lack of consideration for high-value transactions are inexcusable. I strongly advise others to exercise caution when considering this app's services, as their ineptitude could have serious repercussions for your business

I read an article talking about a few different Payment Processors as I had previously used Square/Stripe which I felt the fees were high on. There were a few other options but this was supposedly the best as it had low processing fees (1% or lower) as well as professional tools for invoicing. They lied about their take home % on the front page and deep in the info website you can see it’s actually 2.9% similar to Square/Stripe. They take forever to get a hold of (except their sales team, SHOCKER!) and once you FINALLY get a hold of someone, you’ll be hung up on and pushed off on other employees. Lastly, they have major issues w/ crashes on the dashboard, as well as their call center. I DIDN’T TRUST THE REVIEWS, you should.

This company is a joke. It’s been 2 weeks I’ve been waiting to get approved. Sent two emails, never heard from them. They’re sleeping. Hard to take anyone seriously when they can’t even respond in a timely manner.

Smh.

Worst service. After one transaction for more than 600$ they closed my account, the money was not returned, when you call them they say the specialist for closing the account communicates only by e-mail ... scam of the year

Invoicing barely works, half the time app just glitches and wont create the invoice I am working on. App is very limited, they expect customization to be done on a desktop, which is crazy in 2024. I barely use an actual computer anymore.

this app is just like Square and is not a real merchant account but this app is worse in just about every way. Helcim is slow, buggy, with plenty of crashes. The customer service is non responsive and does not listen to your needs. Finally, the fees are higher on average, despite claims to the contrary, so why would you even bother wirh this app?

Without the ability to view a customer’s previous invoices, specifically price and quantity, Helcim is pretty useless. Why show prior transactions, the CC on file, and the entire customer info file, but not have the order history available? Doesn’t make any sense. I will update my review to 5 stars if this is fixed.

Unhappy with Helcim and system so far while using it with bluetooth. Customer Service knows very little about their own app and overall their answers were not helpful. Keep your old payment processor until you are sure this is the right solution for you. I might be looking for another option.

It works when it wants to Helcim is horrible forces you to end up using there virtual terminal then your stuck paying higher fees. Takes way to long to get payments to account and the customer service is a joke only open for 8 hours a day so if you have problems out side their business hours your out of luck and can’t take payments and no help.

Clearly the reviewers are all experiencing the same issues and should t be addressed individually. Helcim crashes out immediately after signing in. Guess I regret leaving Square.

I am not sure what to do! Helcim barely functions and causes me a variety of issues. Closes out whenever I sign in. System malfunction errors. Several times I have had to uninstall and reinstall Helcim . If it sits for too long I have to close out and sign in again and connect to the Bluetooth all over again cause it says there’s no internet connection when there is. Overall not worth it with all Helcim issues. The Bluetooth disconnects constantly and it makes customers aggravated.

New to this platform but so far the desktop application is ok to good, but Helcim is very dysfunctional. Once I navigate into some details of a transaction, there is no way to back out of where I’m at to get to back to main/home page. Very frustrating. Have to wait a frw hours and reopen and relogin to start over again. Fail.

I often use my phone or iPad to do invoices. Last year it was manageable. Now every time I need to do anything I need a desktop computer otherwise I’m dead in the water. This is worst app I’ve ever used for anything. I can’t even leave invoices with my customers before I leave their houses anymore. I have to wait tell I get back to my computer to do it. Also whenever I upload photos to invoices from the camera app the this app app crashes.

Other than that the service has been “okay” for my needs.

I’m personally not having issues with crashing, it might be a hardware performance issue with others, but it does have some bugs to be worked out and an overall UI remodel. Maybe have some staff or a user panel study try out the beta and seek feedback? I’m hanging in there with this app though because I believe in their mission (similar to my business). Once their developers catch up they will be fine.

I have had no issues with Helcim or the service. I do not use a CC reader, so I don’t know if that is where people are having the issue. Sending invoices via app and manual inputs have worked great for me.

I have been using Helcim for a long time and I did not experience any issues. Helcim is highly recommended.

I’ve got a second generation card reader and it’s been smooth so far, my phone is on Wi-Fi when I use it but I’ve had no issues with the bluetooth connection

As a small business, we’re paying half what we used to in processing fees. We had a couple of hiccups getting set up, but one phone call fixed it and this company are constantly improving. Beautiful interface and reliable device. Recommend.

I have had no problems with Helcim on my phone. I’m a small business I manually process transactions for clients. I either use my desktop or Helcim on my phone. Absolutely no problems whatsoever. Very happy with this company would highly recommend. Customer service has always been very helpful and friendly.

Great app and even greater customer service! These people really care!