Square: Retail Point of Sale Reviews

Square: Retail Point of Sale Reviews

Published by on 2024-10-18

🏷️ About: Square for Retail is a point of sale app designed for retail businesses that simplifies the retail workflow with custom items and categories, powerful inventory management, a built-in customer directory, and unlimited employee management tools. It uses Square’s payment technology with a brand-new set of intelligent, intuitive, and integrated tools purpose-built for retail businesses. The app allows you to accept payments, manage inventory, and track the performance of your retail business.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
64.2%

😎👌🔥 Positive experience
19.2%

🙄💅🫥 Neutral
16.6%

~ from Justuseapp.com NLP analysis of 11,303 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to use and user friendly

- No card disputes or chargebacks in 18 months

- Offers inventory tracking and reports

- Allows for multiple open carts at a time



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

4.7 out of 5

Unreliable at best

2022-05-22

this app readers and scanners replaced multiple times in the first 12 months of being open. Software regularly updated during the Christmas holiday which is extremely annoying.

Only get to try it once in a lifetime

2022-06-23

I tried this when it was first launched, and was not impressed last week I thought I would try it again, was told I cannot have a free trial as I have already tried it once, still not impressed.

Beware of Square

2022-07-24

Our small general store used this app for 18 months with not one instance of a card dispute or chargeback. Received an email one day that our account was deactivated for violating their policies, but no specific infraction was listed. Apparently they can just cancel you at their whim. We were unable to reach anyone by phone and a follow up email response stated they could not give a specific reason. We now use TransNational Payments and have great customer service and lower fees!

Pointless

2022-08-25

It’s not giving me the option to accept cards, why did I spend my money on a reader when Square only lets me check out customers with cash, there’s no card option.

Issues With Returns

2022-09-26

Since the new update, the returns option no longer works. Every time you try to process a return, the system says update required. But I have updated all software to the latest version of this app, yet still, I am told that I cannot process returns until the update is installed.

Latest Update has Issues

2022-10-27

Since the last update, my mobile app is not syncing w online product library as it used to…stock photos not importing to my site if uploaded from retail app - holding up business, please fix!

Does not take Sales Orders

2022-11-28

If your business does special orders for customers, don’t get this software. The software has no ability to take deposits on special orders. They force you to email invoices that this app charges you extra for. Your customers will only be able to pay balances online and not in-store, which is ridiculous.
Also, entering new skus “items” is clunky and time consuming. They do not use a size matrix to enter inventory. Shoe stores beware.

Extreme Poor Customer Service

2022-12-29

Do not use this app! First of all trying to speak to anyone is extremely difficult and who has all day to sit on a phone and wait to have your call answered and then when I do get to speak to someone I can’t understand them! For months and months my bank account keeps coming unlinked to my this app account and this app is unable to correct the problem nor do they care! I’ve been on the phone numerous times and it’s like running around in circles! I’m just so frustrated and over it all anything that causes this much stress isn’t worth it!

Need line item discounts to show up on receipts!!!!!

2023-01-30

Please!!!! I’m going to have to ditch this system because our customers question their discounts—not good for building a great customer experience!

Powerful but a bit buggy on occasion

2023-03-03

Recent upgrades have made this frustrating in some ways especially on Retail a register itself but some of the same bugs have carried over

Can’t sell services

2023-04-01

Great app for the most part. Just find it frustrating that they offer services in the inventory section online in the dashboard and in the this app app but you can’t sell them in the retail app. Frustrating for a service industry business.

Square

2023-05-03

It’s a good system, easy to use and helpful to keep track. But the fees are to high, paying a fee per transaction plus another to transfer to the bank when we need it right away.

Could use a few more features

2023-06-03

Square works great, need to add a sell by weight feature and the loyalty program $1 spent earn 1 point should allow you to exclude certain categories.

Great Way to make transactions

2023-07-05

Great Way to make transactions

Fraudulent Warning never use this service!!!

2023-08-05

Used this app for a handful of charges with a tenant. Since then my tenant is no longer my tenant…. The funds were illegally held by this app, after they uprooted 2 families, they still held the large amount and lied about making it available to either side… this is a miserable processs to go through. Don’t subject yourself or your business to this !!!!

doesn’t sync properly with woocommerce

2023-09-06

Not a great product

User friendly

2023-10-08

User friendly and great with reporting, worth all the fees because it’s cohesive and easy

Not available in Japan

2023-11-08

Loved the software during trial. Only wished it worked in Japan. When will this be available.

So grateful for this app

2023-12-10

If not for Square I would be loss wish it was a little less expensive but the feature is so user friendly. Things are not always the best but you can always fix it.

Too many buttons

2024-01-10

We have used this app for many years, and need some of the inventory tracking and reports that point of sale offers. Our operation has the need to have several open carts at a time. Square requires too much back and forth, saving, two step cart opening. Very annoying.

System constantly crashes

2024-12-18

Hardware takes long time to connect

Great

2024-12-18

We have been using this app for a year now it’s awesome

Review

2024-12-18

Ease of use, reports and customer support are great

Awesome!

2024-12-18

sgrodin lives it!



Is Square Safe? 🤗🙏


Yes. Square: Retail Point of Sale is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 11,303 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Square Is 23.0/100.


Is Square Legit? 💯


Yes. Square: Retail Point of Sale is legit, but not 100% legit to us. This conclusion was arrived at by running over 11,303 Square: Retail Point of Sale User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Square Is 42.9/100..


Is Square: Retail Point of Sale not working? 🚨


Square: Retail Point of Sale works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Square: Retail Point of Sale? Post a Review




Features

- Retail point of sale designed for the unique needs of retail businesses

- Upload thousands of items to your register and ring up sales in seconds with a keyword search or bar code scanner

- Process exchanges and returns with just a few taps

- Accept all forms of payment, including chip cards, Apple Pay, and Google Pay, with your Square for Retail POS

- Get deposits directly to your bank account as fast as the next business day

- Track your cost of goods sold to understand your profit margins

- Easily track, adjust, or transfer inventory across all your locations

- Set automatic alerts when stock is low so you never run out

- Keep in touch with vendors and send purchase orders in minutes with easy-to-use templates

- Automatically create customer profiles with every transaction at your retail POS and view purchase history to offer every customer a more personalized experience

- See your customer profiles automatically sorted into groups based on how often they visit your business, and create groups of your own

- Set up all your employees with individual permissions and accounts so they can access registers and take payments

- Employees can clock in and out at your point of sale. Track and edit their timecards from the point-of-sale system directly

- Manage your online orders directly from your POS with Square for Retail’s integration with the new Square Online Store.

  Customer Service/Support