PayPal Zettle: Point of Sale Reviews

by DrewIsMyHeroine

Please don’t advertise that Zettle works on the iPhone 8 Plus. It just doesn’t. Was told it was a known issue and that they would follow up with me. After two months of no reply, I followed up and Marty (the real MVP) helped me figure out there’s a bug that keeps Zettle app from connecting to my location services and my Bluetooth, even though both are on. Since I’m not going to go buy a new phone when this one works just fine and Zettle just blames Apple, I’ll have to go to a competitor.

Why advertise that Zettle works on iPhone 8 Plus when it doesn’t? Wasted my time and money and damaged my relationship with this brand. Worst part is, they won’t give me a refund until they have their Zettle card reader in their hands (return label is on the way.)

If only PayPal wasn’t such a behemoth and had more people like Marty who were actually trying to help. But if tech support doesn’t have a solution, they don’t have a solution.

by Gracevf

I just tried switching back to PayPal from square, big mistake. I was a PayPal here customer since 2008, then the pandemic hit so I was only using square. I recently added PayPal back to the mix to have two readers at the desk to check out gift card sales. I was on the phone for 1.5 hours and 6 customer service reps to return the brand new Zettle equipment to refund my credit card. It’s like speaking to a wall, by the way if you don’t know already they are phasing out PayPal here to replace it with zettle. I was selling gift certificates and I had the receipt to show them plus it was purchased on site with a chip credit card.
They wanted me to call the customer, and what ruin his Christmas gift and call PayPal and tell them he bought a gift card here.
So in the end you are allowed $300 per month to reestablish or establish a relationship and your business habits. If you can afford to live on $300 a month for the next few months I would say hats off. I cannot, sticking with Square no issues and more reliable. I use stripe for my spa software and they didn’t hold my money for ransom either. Should be PayPal mettle because the mettle in your affairs.

by Richie Days

I waited more than 2 weeks to get approval to use Zettle they needed documentation etc . Every time I called I was transferred from one department to another and had to explain my self over and over again nobody would understand that I just wanted to be able to use PayPalZettle .
PayPalZettle was installed but it would give a message that I needed to be approve and neede to call but it was useless in the meantime my business was needing a way to process credit cards it was so frustrating don’t get PayPalZettle the people who answer the phone are useless

by The Strategy Center

This seems like a cool platform and seems like an answer some of the questions and things I’ve been sending to PayPal over the years, but there is no easy way that I see of simply transferring everything you have in PayPal here To Zettle.
Is it allows you to import from a Excel file, but there’s no way to export your items from PayPal Here... this is simply a software addition that people can make happen probably in 10 minutes. We used to be able to see our full PayPal here catalog from the PayPal website until PayPal redesigned their entire site. Now we’re stuck only using the point of sale from an iPad.

I’d like to try out Zettle, but I will wait until PayPal put some form of transition that easily into both software’s, otherwise there’s no way I’m spending any money to have someone reset up an entire new point of sale that’s with the same company when the company (PayPal) can simply set up a way to transition.

We have over 75 items in PayPal here, this would take numerous hours if I had to pay someone to do it manually.

by Dr.StevenPoop

Limits how much customers can tip you. Developer responded by saying that is to prevent customers from accidently putting in their PIN as the tip. What was wrong with the old way PayPal did it where after putting in the tip it told them the total and asked if it was correct instead of saying that big of a tip isn’t allowed? What if their PIN is 0001? Do you have something in place saying the tip is too low? It’s sickening after what the service industry went through with covid that people are trying to be generous and help us get back on our feet and your placing asinine arbitrary limitations on that.

by Azhope480

I loved PayPal here. Great rates. $$ Instantly in your PayPal account. Easy to read reports. Ability to turn off signature (hello, we’re still in a pandemic!).
I switched to Zettle, the reader is great, the layout to sell is easy. However, the $0.10 per transaction is awful! It’s the reason I never used square. It’s not a big deal on larger purchases but if you have small ticket items, it’s a downfall. I still can’t get into reports easily to see daily sales and a tally of different items sold. There’s no ability to turn signatures off, and I absolutely hate that I have to wait for my funds! During the week isn’t bad-next morning. But Saturday sales I didn’t see till Tuesday. Seeing the auto deposits with PayPal here also allowed me to see that my transaction went through-instantly, no wait time. I really hope you take feedback and make some changes.

by Happy Curtis

My company used PayPal here about 2 years and we have gotten use to it. We thought Switching over to kettle would be smooth since PayPal created both systems. We had to redo all of our inventory. The variation set up is completely different from PayPal here and sometimes difficult to setup. I don’t like when taking a sell and you need to create a item that’s not set up in your inventory it doesn’t have a quantity option you can only add one item to the cart. The worse part is the money from sells are not available until the next day unlike PayPal here your money is instantly available in your PayPal account. I think if they fix some of these issues it could possibly be a nice system.

by BadPrincessLlc

I love Zettle and how fast my deposits hit my PayPal account. I do however think it’s worth mentioning you can’t split a payment if the customer wants to do a partial cash or card payment. I.e: they owe $50 and want to do $30 cash and the rest on a card.
Honestly this is my biggest and one of my only complaints for this system. I hope it gets fixed before I have to completely switch systems 😔

by Reimun82

I’m surprised simple features are not available on Zettle. Not ready for mainstream. I’m coming from square, too many features missing here. Need to add customer info, text customer receipt option. Invoice customers, partial payments, etc…

by Indiacrafts

I started using PayPalZettle for my business it works great but only problem is that it dose not add tax automatically on every transaction you have to add tax manually for every transaction which is very frustrating when you are very busy hope Zettle will change this in there updates otherwise have to move to different platforms

by Noreastgardener

Payment made through the reader needs to go to your business account not the PayPal account, it should at least be an option the transaction is in person the seller can issue a refund.
Another improvement I could see is being able to add or change bank information on PayPalZettle itself, and not having to log in online, and add or change it.

by Katerina Clark

I loved “PayPal here”, had to switch to this new system and still am figuring out the pros and cons of the new one.
Overall, quite user friendly
For those who have issues with tax: I freaked out at first that it “doesn’t work right”, but all you need to do is go under settings -> taxes -> turn off the “include tax in prices” function
That said, I’d strongly suggest developers have it turned off by default and just give the seller an option to turn it on if needed as tax is generally added on top of listed price in majority of cases

by Krk322

Was not able to enter card numbers manually (card reader hasn’t arrived yet), and not seeing a “link to pay” option which was mentioned as a feature. Not sure if these have been removed for some reason, but makes it challenging given our customer base. Would like to see these features included or have instructions that match the actual app (everything online is for a Zettle Go app which doesn’t seem to be in PayPalZettle Store anymore) before we start looking for other payment processing options.

by Find An Available Name

Good options but one important option isn’t currently available for having the tax to auto-populate as you are entering transactions manually without having every SKU in the product library. You have to turn on the tax every single transaction if entering an amount and description from the Amount selection on the left hand side. You MUST add an option for having taxes to auto populate when entering transactions manually. No Way should a merchant have to remember to edit the tax for every transaction! Good functionality and additional payment options compared to PayPal Here.

by Rachll92

This is the bomb! I have used PayPal here for years. PayPalZettle had messed up so I dumped it to re down load it. Low and behold Zettle popped up! I read and looked at reviews about it.
I took a chance and ordered it, yes it costs oh well.
Set up was a breeze! Same PayPal account you don’t have to start over entering banking info etc. Just connect and boom you are in. Fees are less than PayPal here. Venmo comes through too. Shoot you don’t even need to purchase gift cards to scan and sell. You can make your own in app and email them!!! I am a resale consignment shop and this works wonderful for me.
The only dislike (reason for 4 stars) is…. I wish I could checkout off line. Then when my internet comes back online it would automatically “process/dump”.
Otherwise All of my customers love the tap to pay feature and emailed itemized receipts.
Keep up the awesome work
Rachel

by ErinMorrisWood

My only complaint on PayPalZettle is that you have to apply the tax rate to each item individually. It’s a step that is a lot to remember while trying to chat with a customer while ringing them, and flatly unnecessary. If I have the tax rate turned on, it should be obvious that each item in a transaction is taxed. If you’re high volume sales, this is a pretty big issue. I hope it will be addressed in an update.

by Ter_rip

So far I like the machine PayPalZettle however is sometimes a little glitchy I had to delete and re install three times to get it off the search for item page I haven’t adde any item so there is nothing to search for but it keeps freezing there and won’t let me do a transaction Wow! Headache In that moment of need I plan to review again in the future When I have more experience with this

by DNARC2

The system is easy to us, but the manual credit card entry activate is not available in the settings payment options like it says in the help screen for activating manual credit card entry for IOS Iphone or I-Pad. Would be great if you could do manual credit card entry for over the phone sales.

by Monatenzi

I upgraded my reader to this from PayPal Here swipe only reader instead of getting the PayPal tap and chip reader. It was easier to use than I had expected and the reader lasted all day without the need to recharge. Some functions I miss from PayPal Here app are 1) an addition (+) button to add multiple custom prices in one transaction instead of clicking on shopping cart>> keypad>> OK for each item, although it was helpful to use the inventory product buttons I had entered ahead of time, and 2) having an option to omit the signature requirement for a purchase under $50. With Covid safety protocol, customers were more hesitant to touch a screen or use a stylus even though hand sanitizer was provided and the stylus was cleaned with disinfectant wipe after every transaction. But contactless payment was much desired.

by 226f

It was actually very easy to set up to take payment. And instructions easy to follow. And it did not block the access to activate receiving payments. Unlike square super complicated not easy to navigate. And did not let me edit my info.

by Not~Another~1

The reader connected with zero issues. The reader will not work until you “update” your business info with PayPal, the only problem is everything has been updated and there isn’t an option to bypass. I went in and deleted and re-added and it still says to update. This has been going on for the last week. I am returning the reader if I can find out how! I’ve only been able to find how to return it to the UK! WTH!!

by Beezymar

I am a brand new business so every payment counts right now and I switched to Zettle from square without seeing that it takes up to 5 days for payments made on Zettle to be transferred to PayPal. I am so disappointed with this and will be returning to square. I’m out the money for the card reader, but at least I can access MY money whenever I need it.

by Zqxwcevrbtnym

This looks like a good solution. I needed some help setting up the inventory but there are no videos or anything to help. Too new, I guess. Give yourself time to get to know the system. Don’t expect a plug and play type of deal.

by Dayvasos Revel

I like it so far. I just wish the could add a “other” for of payment. Or custom credit checks or something. Because right now I am stuck with cash or credit and I have no way to enter my Uber eats and grub hub orders.

by Blasius P

Im enjoying this portable card reader. As a small business owner who works out of the truck most of the time… This is the more professional option when collecting a payment Easy to use and is durable. Highly recommended to anyone who accepts credit and is on the go.

by Todd Buono

Glad PayPal has this feature. Trust me. Square. Good luck getting someone on the phone. Clover. Even worse. No extra features then PayPalZettle. This one is much better. I know from experience.