BKF Multimediaguide app not working? crashes or has problems?

BKF Multimediaguide Status

Last Updated on 2024-02-14 by Bucerius Kunst Forum gemeinnutzige GmbH

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Common BKF Multimediaguide Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BKF Multimediaguide app on iOS and Android devices. Solve all BKF Multimediaguide app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BKF Multimediaguide iPhone Issues and Solutions

BKF Multimediaguide iOS app crashes, not working, errors
BKF Multimediaguide iOS app network issues
BKF Multimediaguide on iOS has black/white screen

BKF Multimediaguide Android App Issues and Solutions

BKF Multimediaguide has errors/crashing/not working
BKF Multimediaguide server network connectivity issues
BKF Multimediaguide has black screen

BKF Multimediaguide iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BKF Multimediaguide app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BKF Multimediaguide app crashes or not working on Iphone (iOS):

Close and restart the BKF Multimediaguide app on iPhone
Update BKF Multimediaguide app to the Latest Version for iOS
Uninstall and reinstall BKF Multimediaguide iPhone app
Update your iPhone to the latest iOS version

Fix BKF Multimediaguide on iPhone unable to connect to server/internet connection issues::

To resolve BKF Multimediaguide network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BKF Multimediaguide black/white screen (blank screen) on iPhone:

Follow the BKF Multimediaguide iOS app troubleshooting guide Here →

BKF Multimediaguide Android App Issues and Solutions

Fix BKF Multimediaguide not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BKF Multimediaguide app issues:

Force Stop the BKF Multimediaguide App
1. On android, goto "Settings" » click BKF Multimediaguide app. » click "Force Stop".

Update BKF Multimediaguide to the latest version on PlayStore

Clear BKF Multimediaguide App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BKF Multimediaguide app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BKF Multimediaguide.

Fix BKF Multimediaguide unable to contact server/ BKF Multimediaguide internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BKF Multimediaguide » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BKF Multimediaguide » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BKF Multimediaguide on android.

Solve BKF Multimediaguide black/white screens issue on Android:

Follow the BKF Multimediaguide android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bucerius Kunst Forum gemeinnutzige GmbH, developers of BKF Multimediaguide.

About this app

The guide navigates you through the exhibition using audio tracks, offering you more in-depth information on some of the artworks. The BKF Guide is the ideal companion for your visit to the Bucerius Kunst Forum. You can either download the free app on your smartphone or borrow a handheld device at the museum for 2 euros. In addition to the audio tour, the BKF Guide also includes video content and biographies of artists featured in the exhibition as well as service tips for your visit and information on museum events.