Contact Duly Health and Care Support
Published by DuPage Medical Group on 2023-11-21 About: Securely manage your healthcare online from anywhere in the world. Schedule
appointments, message your physician, view test results, refill medications and
more with MyDMG Health.
How to Contact Duly Health and Care Customer Service/Support
Listed below are our top recommendations on how to get in contact with Duly Health and Care. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Duly Health and Care. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DuPage Medical Group
50% Contact Match
Developer: MyDMGHealth
E-Mail: [email protected]
Website: Visit Duly Health and Care Website
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Reported Issues: 5 Comments
By Janet Maturno
1 year agoCalled in for test results at this moment on hold for 22 minutes. Totally unacceptable. The recording keeps saying they aspire and deliver patient care. Bunch of crap as far as I'm concerned. Quality care what ever......No one cares anymore, just about the money. WE are not getting the care that people deserve. When did medical facilities stop caring about people and making it all about the money? I am officially on hold for 1/2 hour. People need to start speaking up, we get what they give because no one says anything. I will probably be on the hunt for a new Dr. this is totally not what should be excepted by anyone. This is barbaric. r.
By Darlene Dworak
3 years agoI can’t get into my dog health to schedule a vaccine appointment!!!!!!!!!!
By N/A 1234
Terrible and no plans to fix
So many problems. 1. Face ID Doesn’t work with a mask. Face ID works on other apps because it lets you put in a passcode, but this app just takes you in circles. 🤔🙃 2. No saving of deleted messages in My Chart. Every email system in the world has a deleted folder. Oh, except this one. ☹️ 3. Can’t book MRI appointments which have long wait times and could be automated. 🤦♂️ I realize this isn’t easy one to automate, but definitely possible. 4. Can’t book allergy injections during COVID. Why can’t we book weekly allergy injections in MyChart? They said I will need to keep calling to make appointments until there is a vaccine or try to yell (with a mask on) because they can’t understand me at the office... 🙅🏻♀️😷🤬
By XxLxXx
Billing
Due to a billing error from August 25th 2021 to today 14th October this remains unresolved. No pre- authorization was submitted to insurance, thus declined. My insurance have been of great support in identifying the issue & also called the DMG to request a retrospective pre authorization. I have called and messaged DMG continuously explaining what’s needed to resolve this error made by DMG themselves. However, they are just incapable or uninterested. I have never encountered such a poor response with standard reply - benefit denied by your insurance & to call them, this is frustrating when the issue can only be corrected by DMG’s Billing. It’s strange to have your customer & insurance company trying to sort it. Very poor customer service if at all any.
By dudeitsjim
Horrible login
Why do I need to log into the app all the freakin time? Why can I just stay logged in and have my account secure with my Face ID or a PIN? Then you have to wait for the stupid sms text to get in because apparently they can’t do 2 step authentication using an authentication app, which is far more secure then sms. This is a waste of an app, you’re better off using the web version since you have to log in all the time anyways.
Have a Problem with Duly Health and Care? Report Issue
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Why should I report an Issue with Duly Health and Care?
- Pulling issues faced by users like you is a good way to draw attention of Duly Health and Care to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Duly Health and Care customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Duly Health and Care.
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