Prixtel app not working? crashes or has problems?

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Last Updated on 2023-08-10 by Prixtel

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Common Prixtel Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Prixtel app on iOS and Android devices. Solve all Prixtel app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Prixtel iPhone Issues and Solutions

Prixtel iOS app crashes, not working, errors
Prixtel iOS app network issues
Prixtel on iOS has black/white screen

Prixtel Android App Issues and Solutions

Prixtel has errors/crashing/not working
Prixtel server network connectivity issues
Prixtel has black screen

Prixtel iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Prixtel app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Prixtel app crashes or not working on Iphone (iOS):

Close and restart the Prixtel app on iPhone
Update Prixtel app to the Latest Version for iOS
Uninstall and reinstall Prixtel iPhone app
Update your iPhone to the latest iOS version

Fix Prixtel on iPhone unable to connect to server/internet connection issues::

To resolve Prixtel network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Prixtel black/white screen (blank screen) on iPhone:

Follow the Prixtel iOS app troubleshooting guide Here →

Prixtel Android App Issues and Solutions

Fix Prixtel not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Prixtel app issues:

Force Stop the Prixtel App
1. On android, goto "Settings" » click Prixtel app. » click "Force Stop".

Update Prixtel to the latest version on PlayStore

Clear Prixtel App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Prixtel app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Prixtel.

Fix Prixtel unable to contact server/ Prixtel internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Prixtel » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Prixtel » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prixtel on android.

Solve Prixtel black/white screens issue on Android:

Follow the Prixtel android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Prixtel, developers of Prixtel.