Health Tracker Status

Last Updated on 2025-01-23 by Your.MD AS

I have a problem with Health Tracker

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User reports:
No current problems

- The app forces users to sign up in order to use a COVID test.

- There is no clear way to cancel a subscription or contact customer service.

- The app has technical issues and may not open properly on some devices.

- The app does not provide enough information about its features or usage.

Alan Keith 2023-05-02

I cannot find any way to cancel my subscription renewal!

Showing 1-1 of 1 reported issues:

Common Health Tracker Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Health Tracker network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Health Tracker App
1. On android, goto Settings » Health Tracker » click [Force Stop]

Clear Health Tracker App Cache and Data:
1. On android, goto Settings » Apps » Health Tracker » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Health Tracker.

On android, goto Settings » Apps or Manage Apps tab.
Click Health Tracker » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Health Tracker » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Health Tracker