TotalAV Status
Are you having issues? Select the issue you are having below and provide feedback to TotalAV.
problems reported in the last 24 hours
Summary of TotalAV Problems 😠👌🔥
- Trials just tell you whats supposedly there but you cant delete or remove anything at all
- Prompts you to purchase 3 more upgrades to what they just claimed was fantastic and thorough security
- Over reports it’s effectiveness using data and graphs
- Services offered are not very well-maintained or produce a very good outcome
- VPNs often not engaged
- Ad blocker doesn’t block many ads
- Contacting tech-support is near impossible
- Misleading advertising
60 Reported Issues: 😵🆘🛟🚨📢
VPN doesn't work. Error has something to do with metadata already being optimized.
I've been encountering an issue every time I start up my Mac. I keep getting a message that says, "TotalAV is trying to install a new helper tool." Even though I've already entered my password, the message keeps popping up on every startup. When I ignore it, I get another message that says, "TotalAV requires a helper tool to function correctly. Please click below to activate the system prompt and install the helper tool." Can you please help me figure out how to stop these messages from appearing?
I am unable to install tool helper, it wont accept my password even though I have changed it
Why does my TotalAV VPN keep disconnecting every few minutes?
total av will not update. When I check for updates is says I am running the latest version of 2020. This is 20223 not 2020
Total AV has been doing a full system scan for over 2 days. I do have an external Hard Drive connected but it has been there for other scans that always finished in a few hours. The circle showing progress got very close to being finished but just keeps spinning. But it shows 0 for number of files and folders scanned. I don't know how to stop it.
Computer freezes and does not respond to reboot. States in safe mode that the Total AV is corrupted and is not able to clean up malware or restore to original setup dates on system restore.
I got a message when I went to do a scan that said it was unable to upload update. It was frozen on this page. I Uninstaller and cannot get app installed. I have a paid account.
Fails to update security scan
When hitting my Security Scan button to scan the file on my CELL PHONE, it stops immediatly at "Failed to Update! Please help! Thanks, David Nyikes Sending over Diagnostics as well.
My antivirus says failed to update, when I try to do a scan. Can you help please.?
"Failed to update" message
Hi Sent my husband an email invitation to his iphone. He entered name, email, and new password and seemed to be downloading app. However when he tried to access it was told 'purchase error, no active subscription found'. Help. Thanks Maggie
Total Av has to be manually open at every start up.
I can not open the AV icon on my desktop the message i get is "The item referred to by this short cut cannot be accessed. You may not have the appropriate permissions."
My system (win 11) suddenly became unstable: taskbar vanishes, desktop icons are not working, and more importantly TotalAV scans of entire drives complete in a few seconds, reporting nothing found. Any ideas "
Why does webshield turn off when the iPhone or Mac is idle? When you return, you must start webshield again.
Keeps disconnecting for no reason. If this keeps happening, I’ll want a refund. No happy with this App at all.
6/11/23…..Today, VPN has not worked at all. will not connect. any reason? thank you!
My total av keeps disconnecting. Why is this happening?
Every time I turn on my computer I get message on Mac (iOS Ventura 13.4) that TotalAV is trying to install a new helper tool. Password for computer is required. I enter the password and it still shows up every time I turn on my computer. I tried to uncheck the advanced adblocker in Safari and now (even after re-checking it) I get "Initialization error, could not start Real-Time Protection. Please try again. Error: The operation couldn't be completed. (AVClientLib.ServiceClient.AVServiceClientConnectError error0.)" Please help.
Hi, I have been using Total Av/Adblock for some time now. Great product. However for the past few days I am getting a lot of ads on Youtube. I have looked at the suggestion, but most of the suggestions seem to have Total AV features and "buttons" that don't seem to be on my computer. Can you help me please? Regards Gary
having personal problem need to cancel
I renewed my subscription this morning 05/10/2023. Please send me a copy of my payment of $19.00 charged on my VISA. I can't tell if this subscription is working or activated.
I tried to install TotalAV through the App Store on my Android tablet. Samsung S3. It installed fine, but failed scanning when it tried to update. The update failed. I tried uninstall reinstall. I tried clearing cache and data in the Play store and TotalAV app. Nothing has worked. I am a TotalAV customer with no problems on my apple devices, but this android device is having trouble.
I try to connect to VPN, get a message that there is a problem with my VPN credentials. I have it on my Amazon Fire Tablet. What do I have to do to get by this error. I have tried multiple times uninstalling and reinstalling TotalAV, same problem.
On 3/6/ I renewed my license for Total AV. I made my payment through PayPal. Since that time I have been receiving very annoying pop ups saying my total webshield subscription has expired. These pop ups happen all the time. Sometimes taking up half my screen. Can you tell me how to stop these pop ups or from your end, make sure they Stop! Michael
VPN won't connect. I have tried various servers and none will connect. It says "file metadata optimization is already in progress"
i purchased new laptop. I have 3 devices using total av. Somehow, I can not use on my new laptop. I can download, but pc said not the app from Microsoft. So, I can not complete installation
Kill Switch stopped working. With the Kill Switch on and not connected VPM I can still access the Internet with any browser.
Have a Problem with TotalAV? Report Issue
Common TotalAV Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot TotalAV app on iOS and Android devices. Solve all TotalAV app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Protected.net Group Limited, developers of TotalAV.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit TotalAV Website
Privacy Policy: https://www.totalav.com/privacy
Developer: Protected.net Group Limited T/A Total Security
Our iOS app for iPhone & iPad helps to keep you safe from cybersecurity threats through website filtering and VPN, as well as anti-fraud and theft services such as data breach alerts and device location tracker. By signing up to a premium account you will be able to activate your subscription and enable our powerful features. We will check your device and identify any protection concerns present along with assessing your devices overall security. Accounts will be charged for renewal within 24-hours prior to the end of the current period, at the same price. No cancellation of the current subscription is allowed during the active subscription period. Why not sign up today and claim your free this app protection check-up, it’s quick and easy! Renewal of your annual this app subscription is automatic. Payment will be charged to iTunes Account at confirmation of purchase. Subscriptions are managed on iOS devices by tapping Settings > tap your name > Subscriptions. At this app, Protection is our Priority. You will be able to see when your next payment is due, or cancel your automatic renewal.
