The PADI App™ provides scuba tools and resources at your fingertips, created
to enhance your diving experience.
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everything that PADI has to offer!
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Are you having issues? Select the issue you are having below and provide feedback to PADI.
By David Brooks 2 months ago
Dive log and training dives do not appear. I stopped / deleted and reloaded app. Still no logs
By Georgia Conde 2 months ago
My dives logged have disappeared and I cannot log any other dives as the app does not find any location.
By Egor 2 months ago
Logged dives disappeared in the app/on the website :( Log out/in doesn't help, neither reinstalling the app.
By Edward 2 months ago
My logged dives are not showing up in my log book. Even when I make a new record, the dive I just put in immediately disappears! I tried restarting the app. Don’t see anything
By Badr Rahima 5 months ago
Hello, My logged dives don’t show in the app and I get an error “oops! An unknown error occurred. Please try again later” Whenever I open the app and my info doesn’t show. Any idea how to fix this or why it’s happening?
By Jeff Atkinson 7 months ago
Logged dives aren't being saved. Jeff
By Beau 8 months ago
Information disappeared from older dives. Only recent dives show notes/ used air/ weight/ etc…
By Emily Hellgren 8 months ago
Not showing logged dives
By Brianna Danielle Huff 8 months ago
The app will not allow me to enter my training dive locations. It cannot be saved permanently or as a draft, so I cannot complete my training course logs. Please help!
By George Mountford 1 year ago
Hi there, I cannot search for any dive sites???? I’m trying to update my log as I’ve 12 dives to add but it simply will not allow me to do this? Please advise anyone? Any tips? Anything I can do on my I-Phone 13 to enable me to proceed? Any help is greatly appreciated thank you
By rolf 1 year ago
Padi e course aow will not open..it opens untill text has to be shown. Then blank page
By Anna Haider 1 year ago
Hey! I'm a DM in training and am unable to access my course/e-learning for the last 3 days. Can you please let me know if this is a issue at the moment or if I am the only one with that problem? Best regards, Anna
By Clive 1 year ago
Can't login
By Cassia Dodman 1 year ago
When trying to acces e-learning it says 'there was an issue retrieving your course'
By Anssi 1 year ago
Padi App does not reconise any dive sites and thus I cannot log any dives. Same problem with my son, and we are trying to complete the AOWD course! Iphone 11 and 12, latest app.
By Rodd Perey 1 year ago
Will not install to iPhone 11 iOS 16.0
By Kev Das 1 year ago
Not showing any previous logged dives. Won’t search for any dive sites so I can’t log the new dives as this is a mandatory field.
By Gijsbertus Zoetbrood 1 year ago
I am diving in Ocho Rios, Janmaica. The PADI app does not log any divesites. Specifically I am now looking for Dickies Reef. Also this one is not listed… When I type Jamaica or another popular divesite, nothing is listed. Unfortunately I cannot log all other topics of my dives. Please advise
By Candy R 1 year ago
Lost all of my dives and won’t let me input a dive site!
By Pia Tregub 1 year ago
App does not work. E-card and dives are gone!!
By Sarah Mica 1 year ago
I can’t search for a dive site on the app so it’s not letting me log a dive without this info… you should make it so you can enter raw text for this field
By Anna Karla Knage Klinge 1 year ago
All my logged dives are suddenæy gone. How do i get Them back?
By Jasmine 1 year ago
My logged dives on the PADI app are gone.
By John Erskine 1 year ago
Can’t access e cards
By Simon de Deney 1 year ago
App won’t recognise any dive site
By Joseph Silva 1 year ago
I can't sync my app with the web site. The web has my logged dives and my dive card. The app shows nothing. I just updated the app. Same thing. Not syncing.
By James Watson 1 year ago
Tried numerous times and different inputs (co-ordinates,country, place, etc) but am unable to enter anything that is accepted into the dive site field which means it will not register any dives.
By Oscar de Felice 1 year ago
Not possible to search for a dice site
By Alex 1 year ago
As others I can't select a dive site (keeps searching and is empty) and can't just save text there. So cannot save the dive 😔
By Maria Blanco 1 year ago
The PADI App Logbook is not allowing me to select Dive Location, and therefore cannot log dives. I managed to log dive through the online PADI, but it does not sync with the PADI App! Can you please offer some advice or fix the bug? Thanks
By Ana 1 year ago
This app never lets me get to log a dive , always waiting/loading.
By Michelle Chambers 1 year ago
I’m trying to log a dive but it won’t search for the dive site?
- App took over 7 minutes to load and open
- E-cards hard to download
- Information seems a bit worthless for more than beginner divers
- Doesn't care much for their apps
- Have to pay offsite of the app
- App doesn't have any features that make it worth being installed
- Dive community isn't on this app
- Social website doesn't have anything to do
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Complete guide to troubleshoot PADI app on iOS and Android devices. Solve all PADI app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PADI Americas, Inc., developers of PADI.
100% Contact Match
Developer: PADI Americas, Inc.
E-Mail: [email protected]
Website: Visit PADI Website
Access your eCards, use checklists prepare you for your dive day or vacation, search for local dive centers, and more. Refresh your hand signals, view this app courses, and learn how to tie pro-level knots in the Learn section. The this app App™ provides scuba tools and resources at your fingertips, created to enhance your diving experience. Prepare for your next dive trip with the Dive section of the this app App. Stay up to date with this app and see everything that this app has to offer! Use the this app logbook to keep track of all of your dives in one place.