Sonos Reviews

Wish it were possible to rate this as negative stars. Sonos has turned my three this app system into the most expensive paperweights I’ve ever owned. I eventually decided to perform a factory reset on each device to try to get them online. Still can’t get more than one device to register. Funniest part is this app tries to blame an iOS update, but the this app controller for windows only picks up one device too. And it’s not even the same device as what my phone picks up. Hopefully I can sell these paperweights to someone who doesn’t have this problem with their this app system and pickup something that’s not trash.

Previous review... Had to downgrade Sonos to one star. Currently sitting next to a speaker that’s playing audio and yet Sonos cannot. Eas working earlier in the day but now no longer works. Sonos is turning good speakers into bricks. This has been an ongoing issues since the whole S2 “upgrade”. Looks like it’s time to find another wireless home speaker system. Seems like they have the right idea by using location to make the device closest to you available without having to even make an extra tap. Unfortunately, the reality is that devices just randomly disappear from a system and become unavailable depending upon what part of the house you’re in or what time of day or who knows what... speaker quality is still superb, but Sonos is getting worse with each release.

I was so psyched when I first started buying and setting up this app products. I wish I knew then what I know now.

this app at its best is a really great thing - excellent sound broadcast anywhere across the house from any device. this app at its worst is a mystifying string of committee decisions that manifest in the form of really essential and basic performance requirements that are, for no apparent reason, complex and treated almost as afterthoughts. Why does S2’s automated configuration walkthrough recognize one of the brand new this app one modules I bought from Costco and not the other? A great mystery… Why does the manual setup process fail four times in a row? Another great mystery…. Why do I need to undergo some dance of the button pressing fairies to add the this app app to other mobile devices that are already authenticated on my protected WiFi network? I can’t really think of a good reason, and certainly no other smart home technology I use is quite so convoluted and awkward at the most essential of out of the box tasks.

Part II - I can’t remember when the last time something I bought in a product series from a consumer facing company was not backwards compatible over at least a decade. this app? Forget about devices they sold you two Christmas’ past…. Might as well be from another planet. Some decisions made here that consumer protection regulators ought to be keen on, if you ask me.

I have a system that apparently has one or more products from the original system that are not compatible. I have not been able to ever get S2 to work with my system. It won’t set up a new system after “deleting” it from my old network, it says it can’t find any of the products. But when I set them up again on S1 and try to find them on S2 it briefly finds them, says there is one issue, but then brings me immediately to a black screen that says I need to repeat the two steps I’ve just described in order to use S2 (delete system on S1 and set up new system on S2, or take off product that’s not compatible and use s2, well it doesn’t tel me which item isn’t compatible, so how do I move forward?) this app customer support has VERY limited support hours so over the last three months I haven’t had the luck of being able to get someone on support when I do have the time to call in. It’s insane that I have no other option and cannot move forward with Sonos, I tried multiple angles like taking one speaker off of my this app at a time and then trying to connect the s2 app and it still says that it has an issue, or that it can’t find the system. At this point I don’t see myself staying loyal to the brand anymore and am tired of trying to get this fixed, which has been an issue since the s2 app launched 😩

I really want to like this system, the concept behind it is convenient and easy, however the execution falls far short. The sound is not bad, but the enjoyment ends there. Like everyone else, they endlessly try to get you into a subscription, and if you don’t do that, your faced with 30-second commercials whenever you turn it on. I own lots of music, but this stupid system won’t let me play 80% of my songs, even ones that were purchased within the last two years from iTunes. What it chooses to play and not play seems very random, and is done under the guise of licensing and copyright law etc. These types of systems are built for residential home use, so I’m not sure why it gets so draconian in this area. But wait, there is more. The network routinely loses or forgets speakers in the network. I am constantly having to re-setup individual speakers within the system, because it fails to recognize them. Sometimes, this is a quick 60-second fix, using prompts from Sonos , but just as frequently, the situation is only resolved by restarting the router, or actually having to walk the speaker over to the router and connect it with an analog cable, a chore which can take five or six minutes. For a system that touts being plug and play and super convenient, it is rare that I can actually turn it on and just have music play. There is almost always some sort of troubleshooting I have to do, or workaround I have to perform.

First of all, I am a HUGE this app fan. I have had this app products for almost a decade and have never had any issues with any of them. I preordered the new ARC sound bar and got it delivered on June 11th. Today was the first day I was able to get to it to set it up. I converted to the S2 app and the upgrading of my old system went very simple and smooth. Then it went downhill from there. My ARC will not complete the set up process. I start with adding a product. Sonos recognizes the new sound bar. It tells me to press the connect button and listen to for the sound. The sound plays....and then Sonos just hangs up and doesn’t finish the process. It comes up with an error and then says it can’t find the product and blames it on my network. Super frustrating. I have 10 other speakers and they are all working fine on the new app. What is really frustrating is when you realize you just spent over $900 on a new sound bar and have several thousand dollars worth of this app gear and they don’t have 24/7 customer service. It is Saturday and now I have to wait until Monday before I can make a call to customer service to try and get this working. I believe it is the new app that is to blame. I have never had this issue in the past with any of my this app products. Very Frustrating.

First of all, I’m a this app fan. Have used their products for about 8 years and like what they have to offer. Sat down to watch a movie with the family and thought hey, there is an upgrade, let’s go for it before we start. Then spent two hours trying to fix what the upgrade caused and now have a worthless Play 5 first gen. First downloaded Sonos and then none of my products worked. Did a hard factory reset on one and got it to work. Then did a hard reset on my this app 5 first gen and was told it wasn’t compatible with the new ap. Tried to go back to the old this app 1 app but because my products updated, was told they were no longer eligible for that either. I deleted my current system and tried to start fresh but still couldn’t use this app 1 and the products wouldn’t work with this app 2. Had to perform a hard factory reset on all my products (10) and start again with the this app 2 app. And now my Play 5 is basically a brick because it isn’t compatible with the new system. I think when I bought the Play 5 it was like $400 and the only way I could get an input AV jack. I’m glad some folks were able to give it 5 stars and it worked for them. I wasn’t so lucky and now after reading the reviews, others may also be having issues.

Too bad this app has to have an app(like everything else!) like we need more apps? Ugh! Anyway, Sonos is terrible. I just got my beam. My first sound bar recommended by my brother. The beam, great! Can’t say enough about it! Sonos ? Terrible! I’ve only had it a few hours and Sonos has disconnected itself from the beam already four to five times! It does this every time I close out Sonos totally. I don’t need an app on constantly in the background! 🙄 Sheesh!! Plus don’t set your pair your remote (at least from dish) up with it. Otherwise you can’t turn the tv off n on!!?? Setting it back up, takes several steps! This is ridiculous! I mean, really, this app? This is the best you can do? Plus, this app wants access, if you add your music services to take away or change as they please? WTH?!! And what happened to trueplay? I know others are complaining online, there has been no news on that. I got two recommendations for the beam. My brother and a tech. But they forgot to mention Sonos issues!! So right now, I’m still on the fence about keeping this expensive (yet cheaper version of the arc) just because of a stupid, clunky app! Sonos, keeps getting less stars from me all in one day! Get it together this app! I’m using this on new iPad Air 4 if that matters. Not that they read reviews apparently. Since I see no reviewers have gotten a response yet! Enough said!

When Sonos works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are
“Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day.
There can literally be sound coming out of a speaker and Sonos will be unable to see it. The issues are resolvable (you basically end up re-adding the speaker... sometimes 3-4 times), but it can take minutes to up to 30 minutes depending on the situation-it was a 20-minute fix session that prompted me to finally review. That wouldn’t be so bad, but it happens EVERY SINGLE DAY. Only the days that I only listened to one thing on one speaker have I NOT had an issue I had to fix. I don’t buy the user-error arguments here. I never had issues like this with the previous app/firmware, and my WiFi config is exactly the same. If there’s a universal cause that is my fault, great, tell me what it is, and I’ll fix it.
Sonos was not ready for prime time. The number one development rule in every software company I’ve worked for is you can’t break your existing customers. I love this app, but I feel like I’m driving a Ferrari with two flat tires at the moment.

I’ve had an old this app port and now a new one with 4 this app 1 speakers and 8 ceiling non this app speakers. The sound is great but for years I’ve had issues with my this app 1 speakers cutting out. I thought it was my wifi to the point of buying 3 google routers none of it helped. I reached out to this app but they just told me it was the wifi. I remember the days when they used to care and had great service. Now they just care about what new electronics they release. Which brings me to nothing is new about their app. It drives me freakin crazy that I can’t transfer most of my Apple Music to Sonos because I get a notification that I’ve taken up too much space. If I use my music to control from my iPhone it crashes at times. I have an iPhone 12. Sonos is nothing special and honestly if get it together by at least mimicking the music app from iTunes it would make life easier. The latest issue is that every time I open Sonos now my playlists never show up. I have to close and open Sonos twice for them to show up. There is a list of negative things about this app that I’ve just kept quiet about but now I’m over it. Improve Sonos and make it worth getting your expensive equipment. Can’t run them when your app stinks

In general, I am a big fan of my this app speaker system, and I found the previous iteration of Sonos to work consistently and well. I only had to replace one piece of hardware in order to switch to S2, which I did relatively happily since I’d gotten years of use out of the system and understand that companies can’t support hardware forever. However, I’ve been really disappointed by the new app and/or S2 platform. When I try add or remove speakers to/from groups in Sonos , I get frequent error messages. Restarting Sonos sometimes helps, but usually I have to keep trying 5-6 times before I am successful. Sonos also freezes periodically. Probably not an app issue, but streaming overall is less reliable, with much more frequent drops. I haven’t changed any other aspects of my home network, so I attribute these issues to the new S2 platform. Unfortunate and frustrating given my large investment in the this app ecosystem and excellent experience with the previous generation of the platform. Hopeful that the new platform improves over time, but irritating that it wasn’t more stable when released.

There are so many problems with the new app that I don’t know where to begin. 1. Sonos doesn’t see the TV sound bar reliably. 2. Frequently you can’t play any sources other than this app radio 3. this app radio has people talking between tracks, very annoying even if they were to be clever 4. Sometimes Sonos just spins when you open it. 5. Sonos often forget stereo pairs and I need to set them up again. 6. The support self service just takes you to a page with all the information they think you need but it is never there. It would be better to have a workflow that would progress based on answers to questions around problems like the ones above.

Update:
The above comments hold and now I updated to a this app port to add a Pro-ject 1 turn table which needs to be grounded. The port doesn’t have a ground which puts my very expensive and high quality speakers at risk. As alway great idea with fatal flaws. If you do go this app maybe don’t have a system as large as mine (port, bridge, move, roam, 5.1 surround plat bar, two other stereo pairs, a play3 and a play5. When the whole system works, it sounds great.

I have had 13 this app devices sense gen 2 came out, like 3 plus years. Everything worked perfectly never a problem. It was easy to add a new product. Perfect. I even had it on the 5G of my dual band network. Then S2 upgrade happened. I have speakers disappearing. I have some of my speakers showing up on different networks. To add a new device forget it. It is such a non friendly user process. I read that this app does not support 5g. Ok so I tried to change networks to my mesh network. I thought I got it. No I can’t get my play 5, playbar or sub to work with the rest of the system. I have restarted my system, reconfigured my router. Nothing had worked. And depending on the phone I use different devices show up on different networks. I hope there is some improvement to Sonos , because this has taken way to much time to try figure out. I just want my perfect this app system back to enjoy all over the house and backyard.

Update
Ok I am going to give it another star. After discussing my issues with a friend he recommended using my orbi router only. Once I went from 3 networks to one the devices went to one. After a day it seems to have smoothed out. Updates can still be a problem takes a while. I am still not convinced of the stability but we will see. At least I have everything set up like it was.

I disregarded all the bad reviews and thought I’d take a chance, now my devices are in a perpetual state of ‘updating’ 😡 ... I’ve usually been able to get the previous this app updates to go through, but not sure what’s going on this time, not happy with their upgrade attempt and having to put up with all the ads in the recent releases. I gave their new music service a try as well for which I was hopeful, but it left me very unimpressed. I’ve always liked the this app devices, but not happy how they force you to upgrade leaving their older devices useless! I’ve been a faithful this app user from the beginning, but now I’m considering other options!

UPDATE - Cancelling and cycling the devices that were paired with subs and surrounds seemed to allow me to finally update all the devices, so adding a few stars, still had to add each device separately one by one. The new look feels a little better with the colors, but overall don’t notice much difference in the layout, feels like they just want to make sure you log into your account so they can keep an eye on ur devices and music habits so they can push their own service, which isn’t bad, but doesn’t let you skip songs which just about every other service does.

I don’t use my speaker a lot, but I’ve had it since 2017. I believe it is 8/10 I go to use the speaker and Sonos , I have to update AND reauthorize. A few times it makes me do the whole walk around the room beeping thing. I am such a casual user that I really feel impeded by this. I just want to listen to some music now while I paint, instead I’m standing at my speaker once again trouble shooting to make it work. Almost every single time I want to use it. THATS what is trusting to me. If I didn’t have to update it and authorize it on a near constant basis, I would give 5 stars.
But all I want to do is open and play. I don’t understand why that’s so hard, that’s how speakers and music players of any kind worked before. On, play. This is a 20 minute tech support quest almost every time, sometimes I’m like “f* it, I’ll turn on the TVs music channels instead because they just play”
Otherwise I love it. The sound is good and I’m really happy, except when I use it. 🤦‍♀️
The next time I purchase one of these speakers I’ll be looking at these reviews first, because I wouldn’t buy another one that does this.

I’ve been a this app client for a long time. I’m also on your beta program. So when I call for support I do have some knowledge. I’m not an expert but do have an understanding. I called about one of my first play one speakers that seems to have a mind of its own and drops from my network off and on. Your support person came on the line but was hard to understand due to background noise. After explaining my issue instead of suggesting a possibly reset or helping me with troubleshooting options all I got was you need to buy a boost. Ok I get it. But he kept pestering me about the boost. I hung up and later was able to reset my speaker and reinstall it on my network myself. I hope this was a one-off situation as I’m constantly telling friends how great this app is and how easy it is to use. So pay attention and take care of your base. FYI. I have your speakers in my living room. In my den. Surround sound in my master and my guest bedroom. A connect and a turntable.

Figure it out gang! So frustrating.

App won’t connect to WiFi, even though every other app on the phone works fine. Won’t allow me to submit diagnostics because of the WiFi problem again. Set alarms sometimes work, which is worse than never working. I’ve been late to work because I was relying on it to wake me up, like it had done consistently for the past year. How do I trust this thing again? Bad lag from the time I pick up my phone to the time I can turn up/down the music or change the song. Sometimes I have to wait a full minute. Website says I can continue to use the S1 app with my old equipment if I prefer, but somebody’s lying. Since I signed on the the new app my equipment is now listed as incompatible. TV sound still connects, and I can manually turn on the last internet radio station I was playing on Sonos , but I have to use the buttons on the speaker and I can’t change the station.
Update: After several days and repeated attempts to delete and reinstall Sonos I appear to have regained control. How long will it last? Pins and needles! The excitement is excruciating. What to expect from here is a question I cannot answer.

I love using the Move outside in our front yard, on our patio, and in the house, too. The sound is great, Sonos is wonderful, and the connectivity is better than I’ve ever used.
Being able to use Sonos through wifi is such a relief when people are over or you just want music. No phone call interruptions, no alerts from apps on the phone - just music. And such a great way to do it. I put Sonos on my wife’s phone, too, and she can now change the music whenever she wants. She has never used a music app with less frustration. Whereas she is not technologically inclined, Sonos is easy enough for her navigate and find exactly what she wants. So, less stress for me, too.
Honestly, we haven’t even used the Move far enough away from the house to need the Bluetooth, but I know it will sound good when we do. We are already thinking about getting another Move for the house. Highly recommended, especially when using through wifi and the this app app.

I had my reservations about upgrading after reading through the reviews. So I did the research, confirmed compatibility of the products I have; this app one, play 5, connect, boost. All were purchased in the last few years and were compatible. I downloaded Sonos and ran the update. It took less that 5 minutes and my system was back online. Sonos upgrade left the S1 app installed, not sure why since it no longer works after a successful upgrade. I’m also not a fan of the interface color but maybe in a future version we’ll get the option to change. I did have one issue with Sonos .

I ran the update from my iPhone X with no issues. When I tried to install S2 directly from Sonos Store on my old iPhone 6 that I use as a dedicated controller it froze at the splash screen. I realized you have to accept the terms of agreement but direct install did not offer that step. I had to remove it and install from the S1 controller. Only then did I get to accept the terms of agreement and app loaded normally.

Overall, an easy upgrade.

This is hands down the best whole house system money can buy. Not only is the system set up room to room probably the easiest plug and play system I’ve ever installed, but the sound is incomparable. Over the years I have built this system with every product offered, Stereo paired Ones in each room, the garage and the porch, the Arc and Sub with Ones as surround in the living room, stereo paired Fives in the sunroom, and a Move for the deck and yard. My house sounds like a concert hall I kid you not. I absolutely love walking room to room and outside with music following me. That has always been a pet peave of mine with traditional stereo systems, listening to a really good song, have to leave the room and not being able to continue listening to the same song. this app has made that ancient history. The really blow you away thing is they are all controlled by the super simple to use app. Not only can you control the entire system with a finger tip, you can individually control each room. Just incomparable, these guys have figured it out. There is nothing on the market that even comes close.

I love the sound of my this app system (Beam, 2 x One and Sub). I bought it two years ago when the Beam first came out, while I love the system, I have a long term, ongoing love/hate relationship with Sonos . EVERY time an update is pushed to Sonos , I have connectivity issues for weeks, sometimes months. I am a tech savvy person, I fix my parents and friends electronic issues regularly, but the issues with the system and app are app specific. This latest update has asked me to “find” my system (unplug each device and reset the router), I have, it worked and the next day, it’s magically gone again. I have received emails from this app asking if I wanted to beta test and I didn’t respond for this very reason, if I have ongoing issues when they update Sonos when they think it’s good, why would I want to experience issues more frequently. this app, you have wonderful equipment, get a better software development team, your app is entirely too buggy on a long term basis. Thanks.

Sonos update switch from this app 1 to this app 2 was horrible to set up. It was easier to do the original set up than to complete this set up. At first it was unclear that you this replaced your old app. Then it would see any speakers. Then it would only see two speakers and no others - including the Beam. The final piece was it could not add the Sub. It went through this painful process of not seeing speakers for each Apple device. The instructions provided by this app were absolutely useless. It took over one hour to set up the 5 speakers plus a sub on two Apple devices. Awful transition of software.
UPDATE: After all that, the next morning I go to check and see if Sonos was working properly on the Apple device I set up first. The answer is “NO”. I had to find the speakers again on that iPad3. This has all happened on an iPhone 11 an iPad3 transition to the new this app software with a this app system that was purchased new directly from this app about three years ago.

Update no 2
As of this morning, none of my three iOS devices can connect. Last night at least one still did. Airplay, too, ain't working, so using iPad to listen to music. Few thousand $ worth of this app Equipment is silenced.

Thank you, this app engineering

-------------

Update no 1
Despite horrible first impression described below, I gave it another try, made the leap of faith. After all, I am a software guy.
Man, this is a bad peace of software!

It took about two hours, including numerous reboots, undocumented steps like 'forget network', multiple 'try again', failed attempts to revert to old settings (no way back).
After all that, I can now, sometimes, play music with the brown version of Sonos (aka S2).

Yes, only sometimes. It's a gamble when I try to connect my Apple devices, sometimes one works, sometimes none. Never do they all connect at the same time.

Just wow, how bad this is.

-------- original post --------
Would love to upgrade current ystem to S2. Unfortunately, it's not a guided updated and I am clueless what to do. No instructions anywhere. I won't risk messing around with current S1 system, afraid I'll be without music.

Really, this is the first impression one gets, after months of anticipation / marketing campaign. Makes me wonder what the test cases where to make sure this software is ready to ship.

Disappointed!

I was incredibly excited to download this new app. I’d love to say Sonos is an improvement from the previous version, but alas...no. The interface is different/sexier, but that’s about it. Old issues still persist: connection is intermittent (only connects to system 50% of the time upon initial app launch); Apple Music playlist cover art still does not appear (ever); when system is connected, advancing to the next track manually still confuses Sonos (the track actually changes maybe half the time, cover art does not); lock screen controls still do not appear. I’ve spent a lot of money to place these speakers all throughout my home, and it would be nice if you put the same level of thought and care into your software as you do your excellent hardware. Sadly, Alexa voice control remains the best way to use my this app system.

I just received my new this app Arc and upgraded my entire system to S2. Unfortunately, it seems that whoever is making the decisions at this app really needs to go because not only did they botch the launch of their upgrade program and have to backpedal to make things right for their customers as well as the environment, but now with the S2 upgrade, this app decided to serve advertisements to their own customers. Too many companies are introducing advertising into their products and their related apps and it needs to stop. Raise the price if you need to, but keep the ads away. Yes, I’m aware I can make changes to my profile via their website, but that’s not the point. I shouldn’t have to check a box to disable ads on a product I paid in full for. For this reason alone, I’m rating Sonos 1 star. Please fix this, this app.

So Sonos is just a different color. Big deal. I only cared about getting groups, and that features is buried and neutered. STILL no watch app. this app still has the mindset of building a “controller” instead of smart-app based ecosystem. I guarantee their dev team is mostly offshore with management types dictating their creatively limited design brilliance. Huge disappointment. This is proof the company will never move past being just a speaker/hardware company. I guess it really will take someone like Apple to do this right. this app will never learn software. Time to stop expecting more from this product. Maybe ditch the CEO for one that gets tech.

Update: groups don’t even work. Just lost all my grouped speakers and had to click the group shortcut to regroup them. Such hot trash Sonos is.

I’m very unhappy with this forced change. Shortly after I finished setting up and entire home with many speakers, this app released this S2 app. It only migrated less than half of my devices, saying “something failed” and left it in a half working state. All speakers and networking equipment are new and in great condition. Find Missing Product doesn’t work for missing speakers. If you’re going to do this, you have to make sure the migration works well. Not a good customer experience for a company that otherwise does a great job. While I am whining, the process to set up new products on an existing network should be much easier. Something like connect to WiFi and use existing settings. Very frustrated with this change.

The upgrade went fine for about half of my system. The rest (all supposedly compatible with S2) will not reconnect even after following Sonos ’s troubleshooting steps. Sonos recommends taking each speaker over to my router and connecting by Ethernet. Haven’t tried that but even if it works really not happy to have to disconnect everything and schlep it over to the router one by one. The old app worked fine. this app should have left it until the upgrade process was ready to work with all speakers. UPDATE - After an overnight wait my remaining speakers eventually appeared and I was able to include them in the system. Everything is working again, but this was definitely not a smooth update, nor do I see any great benefit from the new app.

I’ve been using this app product for over 5 years now and I understand they have to stop supporting certain old products. The new app works well but it‘s just a new coat of paint over the old one. The overall this app system and audio quality are great with one major issue - there is a big lip sync delay where the audio is noticeably behind the video. It’s an known problem with many people reporting it on various devices. Thats the only reason I’ve given 3 instead of 5 stars.

The new app was very easy to update to - under 5 minutes. I agree with others that the new app color of tan is not very visually appealing. Sonos itself seems super similar in my opinion.

One thing I think was lost in the update is the ability to access controls quickly from the lock screen in the control center. I used this a lot with the previous app to adjust volume or skip songs. It doesn’t look like it’s connected anymore so I hope this gets updated.

I don’t see too much different between the two apps. The main thing is the color of the icon. The process wasn’t that clear as to how you update your system to S2. I stumbled through it and everything is fine, but it could have just as easily gone bad. It seems like it did for some people. It took about 10 minutes to update my system hardware and software. About ten more minutes going around and updating the rest of the tablets and phones.

Lovin’ the redesigned, super clean user-friendly interface that the S2 app offers. Super excited to pick up the new this app Arc and Amp on Wednesday. Cannot wait to hear the Dolby Atmos 3D sound in my living room. Highly suggest purchasing any this app products. High-quality professional sound and their speakers have free software updates. Customer service has always been top-notch. If you’re on the fence on what you should buy, this is the system that will impress your friends and family. Great job this app. I LOVE my speakers. A+ all day. -Spencer (Fort Lauderdale, FL)

this app Team.

We are very excited to get this new app and are very happy to see some basic needed updates. I love that the what’s playing collapsed screen is much more visible and you replaced the name “group” with a consultant grouping logo, both in the Rooms and What’s playing page. We also like the added benefit of creating permanent groups that can be added and removed with 1 touch. Thank you for your commitment to the customer experience. Sonos has worked great so far and I very much appreciate the thought put into keeping a system S1 for legacy products. Looking forward to the ARC. Thank you again.

I was a little worried based on the number of complaints, but am happy to report no issues in my update. I signed in to the new app, it went through the update screen, and was back in the dashboard with my services and even the last tracks played in each room. Playback is working and the 5.1 setup is working. About the only “problem” I saw was the update screen calls it a 4-6 minute update near the top and a 2-3 minute update near the bottom. I don’t think it’s worth pulling a star just for that...

This has been a seamless upgrade for me. Took about three minutes to upgrade. All you had to do was download Sonos and it detects your system on the network. The rest is history, including the old S1 App.

Also, I don’t get the clamoring about all the new features and that this is just lipstick on a pig. The upgrade here is intended to manage a lot of the things in the background and enable all the new products with the next generation software. If you’re having issues connecting then perhaps it’s your network or internet.

Overall it just worked when I downloaded. All my speakers work great still and it was glitch free so far. I think people take for granted how hard this stuff is with their 1 and 2 star ratings? How can you rate an App one star if you haven’t even tried to use it? (There are several reviews that give one star but then go on to say they haven’t installed it yet).

I love the visual refresh of the new S2 app and also love the ability to save groups. All of my this app gear transferred to S2, even an old CONNECT which I was not expecting to transfer. I think this app has done a great job of supporting legacy products for as long as they have. I presume most who are giving Sonos bad reviews haven’t been educated in the reason for the S1 & S2 split (confusion partly to blame on Donks here). Keep the refreshed and upgrades coming. Looking forward to what the future holds for this app. P.S. I love the new color scheme!

9+ year customer 3 play 5 2 play 1 1 play 3 Cannot play music 2 hours on phone with tech Told incompatible router Total Crap $2100 total investment blown Sonos sux