Sonos Reviews

Sonos Reviews

Published by on 2024-10-16

🏷️ About: The Sonos app is the official app for setting up and controlling Sonos, a premier smart sound system that allows you to enjoy all your content where and how you want. With the app, you can easily set up your system, stream music from hundreds of popular services... Show more


       


Overall Customer Experience 😎


😎👌🔥 Positive experience
47.7%

👿🤬😠 Negative experience
37.3%

🙄💅🫥 Neutral
14.9%

~ from Justuseapp.com NLP analysis of 681,270 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to install

- Excellent sound

- Convenient and easy concept

- Can follow music from room to room



Read 36 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

Gets worse with each release

2022-05-22

Wish it were possible to rate this as negative stars. Sonos has turned my three this app system into the most expensive paperweights I’ve ever owned. I eventually decided to perform a factory reset on each device to try to get them online. Still can’t get more than one device to register. Funnies... Show more

Really poorly thought out integrations, no backwards compatibility, bizzare config steps

2022-06-23

I was so psyched when I first started buying and setting up this app products. I wish I knew then what I know now.

this app at its best is a really great thing - excellent sound broadcast anywhere across the house from any device. this app at its worst is a mystifying string of committee... Show more

Doesn’t work as the system ages

2022-07-24

I have a system that apparently has one or more products from the original system that are not compatible. I have not been able to ever get S2 to work with my system. It won’t set up a new system after “deleting” it from my old network, it says it can’t find any of the products. But when I set them... Show more

Average Sound, Frustrating User Experience

2022-08-25

I really want to like this system, the concept behind it is convenient and easy, however the execution falls far short. The sound is not bad, but the enjoyment ends there. Like everyone else, they endlessly try to get you into a subscription, and if you don’t do that, your faced with 30-second comm... Show more

Can’t set it up. Won’t connect!!

2022-09-26

First of all, I am a HUGE this app fan. I have had this app products for almost a decade and have never had any issues with any of them. I preordered the new ARC sound bar and got it delivered on June 11th. Today was the first day I was able to get to it to set it up. I converted to the S2 app an... Show more

DON’T UPGRADE!

2022-10-27

First of all, I’m a this app fan. Have used their products for about 8 years and like what they have to offer. Sat down to watch a movie with the family and thought hey, there is an upgrade, let’s go for it before we start. Then spent two hours trying to fix what the upgrade caused and now have... Show more

Terrible app, great beam!

2022-11-28

Too bad this app has to have an app(like everything else!) like we need more apps? Ugh! Anyway, Sonos is terrible. I just got my beam. My first sound bar recommended by my brother. The beam, great! Can’t say enough about it! Sonos ? Terrible! I’ve only had it a few hours and Sonos has disconnect... Show more

Can’t handle the bugs

2022-12-29

When Sonos works, it’s the same as the previous version. When it doesn’t and speakers disappear mid listening session or suddenly you are
“Unable to Connect,” it’s infuriating. God forbid you want to switch stations or songs... you’ll undo anything you fixed the previous day.
There can lite... Show more

Sonos needs to kick up their game

2023-01-30

I’ve had an old this app port and now a new one with 4 this app 1 speakers and 8 ceiling non this app speakers. The sound is great but for years I’ve had issues with my this app 1 speakers cutting out. I thought it was my wifi to the point of buying 3 google routers none of it helped. I reached... Show more

S2 Sonos app is buggy and unresponsive

2023-03-03

In general, I am a big fan of my this app speaker system, and I found the previous iteration of Sonos to work consistently and well. I only had to replace one piece of hardware in order to switch to S2, which I did relatively happily since I’d gotten years of use out of the system and understand ... Show more

New app is very buggy

2023-04-01

There are so many problems with the new app that I don’t know where to begin. 1. Sonos doesn’t see the TV sound bar reliably. 2. Frequently you can’t play any sources other than this app radio 3. this app radio has people talking between tracks, very annoying even if they were to be clever 4. So... Show more

So Many Problems with S2 app

2023-05-03

I have had 13 this app devices sense gen 2 came out, like 3 plus years. Everything worked perfectly never a problem. It was easy to add a new product. Perfect. I even had it on the 5G of my dual band network. Then S2 upgrade happened. I have speakers disappearing. I have some of my speakers showin... Show more

Should’ve Listened to the Reviews

2023-06-03

I disregarded all the bad reviews and thought I’d take a chance, now my devices are in a perpetual state of ‘updating’ 😡 ... I’ve usually been able to get the previous this app updates to go through, but not sure what’s going on this time, not happy with their upgrade attempt and having to put up... Show more

Good speaker BAD app

2023-07-05

I don’t use my speaker a lot, but I’ve had it since 2017. I believe it is 8/10 I go to use the speaker and Sonos , I have to update AND reauthorize. A few times it makes me do the whole walk around the room beeping thing. I am such a casual user that I really feel impeded by this. I just want to li... Show more

Excellent products, but

2023-08-05

I’ve been a this app client for a long time. I’m also on your beta program. So when I call for support I do have some knowledge. I’m not an expert but do have an understanding. I called about one of my first play one speakers that seems to have a mind of its own and drops from my network off and o... Show more

Buggy, buggy, buggy

2023-09-06

Figure it out gang! So frustrating.

App won’t connect to WiFi, even though every other app on the phone works fine. Won’t allow me to submit diagnostics because of the WiFi problem again. Set alarms sometimes work, which is worse than never working. I’ve been late to work because I wa... Show more

Best portable speaker ever

2023-10-08

I love using the Move outside in our front yard, on our patio, and in the house, too. The sound is great, Sonos is wonderful, and the connectivity is better than I’ve ever used.
Being able to use Sonos through wifi is such a relief when people are over or you just want music. No phone call in... Show more

No sweat upgrade

2023-11-08

I had my reservations about upgrading after reading through the reviews. So I did the research, confirmed compatibility of the products I have; this app one, play 5, connect, boost. All were purchased in the last few years and were compatible. I downloaded Sonos and ran the update. It took le... Show more

None compare

2023-12-10

This is hands down the best whole house system money can buy. Not only is the system set up room to room probably the easiest plug and play system I’ve ever installed, but the sound is incomparable. Over the years I have built this system with every product offered, Stereo paired Ones in each room,... Show more

App updates should be tested better prior to release

2024-01-10

I love the sound of my this app system (Beam, 2 x One and Sub). I bought it two years ago when the Beam first came out, while I love the system, I have a long term, ongoing love/hate relationship with Sonos . EVERY time an update is pushed to Sonos , I have connectivity issues for weeks, sometimes... Show more

Worst Update Ever

2025-01-23

Sonos update switch from this app 1 to this app 2 was horrible to set up. It was easier to do the original set up than to complete this set up. At first it was unclear that you this replaced your old app. Then it would see any speakers. Then it would only see two speakers and no others - inclu... Show more

Migration from S1 to S2 not working

2025-01-23

Update no 2
As of this morning, none of my three iOS devices can connect. Last night at least one still did. Airplay, too, ain't working, so using iPad to listen to music. Few thousand $ worth of this app Equipment is silenced.

Thank you, this app engineering

-------------
<... Show more

Lipstick on a pig

2025-01-23

I was incredibly excited to download this new app. I’d love to say Sonos is an improvement from the previous version, but alas...no. The interface is different/sexier, but that’s about it. Old issues still persist: connection is intermittent (only connects to system 50% of the time upon initial ap... Show more

Full screen ads

2025-01-23

I just received my new this app Arc and upgraded my entire system to S2. Unfortunately, it seems that whoever is making the decisions at this app really needs to go because not only did they botch the launch of their upgrade program and have to backpedal to make things right for their customers a... Show more

Nothing smart about it

2025-01-23

So Sonos is just a different color. Big deal. I only cared about getting groups, and that features is buried and neutered. STILL no watch app. this app still has the mindset of building a “controller” instead of smart-app based ecosystem. I guarantee their dev team is mostly offshore with managem... Show more

Enjoy setting up your whole system again

2025-01-23

I’m very unhappy with this forced change. Shortly after I finished setting up and entire home with many speakers, this app released this S2 app. It only migrated less than half of my devices, saying “something failed” and left it in a half working state. All speakers and networking equipment are ... Show more

Not a smooth update

2025-01-23

The upgrade went fine for about half of my system. The rest (all supposedly compatible with S2) will not reconnect even after following Sonos ’s troubleshooting steps. Sonos recommends taking each speaker over to my router and connecting by Ethernet. Haven’t tried that but even if it works really ... Show more

Sonos is great but lip sync is still an issue

2025-01-23

I’ve been using this app product for over 5 years now and I understand they have to stop supporting certain old products. The new app works well but it‘s just a new coat of paint over the old one. The overall this app system and audio quality are great with one major issue - there is a big lip sy... Show more

Easy upgrade, but no control center access

2025-01-23

The new app was very easy to update to - under 5 minutes. I agree with others that the new app color of tan is not very visually appealing. Sonos itself seems super similar in my opinion.

One thing I think was lost in the update is the ability to access controls quickly from the lock scree... Show more

A mixed bag software is fine but the process for S2 update process not well defined.

2025-01-23

I don’t see too much different between the two apps. The main thing is the color of the icon. The process wasn’t that clear as to how you update your system to S2. I stumbled through it and everything is fine, but it could have just as easily gone bad. It seems like it did for some people. It ... Show more

Dolby Atmos 3D is here!

2025-01-23

Lovin’ the redesigned, super clean user-friendly interface that the S2 app offers. Super excited to pick up the new this app Arc and Amp on Wednesday. Cannot wait to hear the Dolby Atmos 3D sound in my living room. Highly suggest purchasing any this app products. High-quality professional sound a... Show more

UnifySmartHome Review.

2025-01-23

this app Team.

We are very excited to get this new app and are very happy to see some basic needed updates. I love that the what’s playing collapsed screen is much more visible and you replaced the name “group” with a consultant grouping logo, both in the Rooms and What’s playing page. We... Show more

Super Easy, Barely an Inconvenience

2025-01-23

I was a little worried based on the number of complaints, but am happy to report no issues in my update. I signed in to the new app, it went through the update screen, and was back in the dashboard with my services and even the last tracks played in each room. Playback is working and the 5.1 setup ... Show more

Seamless So Far...

2025-01-23

This has been a seamless upgrade for me. Took about three minutes to upgrade. All you had to do was download Sonos and it detects your system on the network. The rest is history, including the old S1 App.

Also, I don’t get the clamoring about all the new features and that this is just lips... Show more

Love the new app

2025-01-23

I love the visual refresh of the new S2 app and also love the ability to save groups. All of my this app gear transferred to S2, even an old CONNECT which I was not expecting to transfer. I think this app has done a great job of supporting legacy products for as long as they have. I presume most ... Show more

Jesse
2022-10-18

9+ year customer 3 play 5 2 play 1 1 play 3 Cannot play music 2 hours on phone with tech Told incompatible router Total Crap $2... Show more



Is Sonos Safe? 🤗🙏


Yes. Sonos is very safe to use. This is based on our NLP (Natural language processing) analysis of over 681,270 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Sonos Is 56.1/100.


Is Sonos Legit? 💯


Yes. Sonos is a totally legit app. This conclusion was arrived at by running over 681,270 Sonos User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Sonos Is 73.7/100..


Is Sonos not working? 🚨


Sonos works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Payments 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Pricing Plans Amount (USD)
Sonos Radio HD Monthly $9.99


How was your experience with Sonos? Post a Review




Features

- Step-by-step guidance for easy setup and expansion of your system

- Streaming of music, podcasts, radio, and audiobooks from popular services like Apple Music, Amazon Music, Audible, Pandora, Spotify, and TIDAL

- Control of your system from any room, including starting the music, adjusting the volume, and grouping or ungrouping speakers

- Free music, original programming, and 60,000+ global broadcast stations on Sonos Radio

- Support for 24-bit lossless audio and Dolby Atmos for an immersive experience

- Special settings like Speech Enhancement and Night Sound for an elevated home theater experience

- Saving of favorite artists, stations, playlists, shows, albums, and songs for quick and easy access

- Custom alarms to soundtrack your entire day

- Trueplay for tuning speakers like a pro in minutes and manual adjustment of EQ settings

- Sonos Voice Control for hands-free music playback and system control with unmatched privacy

- Integration with Amazon Alexa and Google Assistant for hands-free help

- Regular updates with new features and services throughout the year.

  Customer Service/Support
Developer:
Sonos, Inc.


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