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I really want to like this system, the concept behind it is convenient and easy, however the execution falls far short. The sound is not bad, but the enjoyment ends there. Like everyone else, they endlessly try to get you into a subscription, and if you don’t do that, your faced with 30-second commercials whenever you turn it on. I own lots of music, but this stupid system won’t let me play 80% of my songs, even ones that were purchased within the last two years from iTunes. What it chooses to play and not play seems very random, and is done under the guise of licensing and copyright law etc. These types of systems are built for residential home use, so I’m not sure why it gets so draconian in this area. But wait, there is more. The network routinely loses or forgets speakers in the network. I am constantly having to re-setup individual speakers within the system, because it fails to recognize them. Sometimes, this is a quick 60-second fix, using prompts from the app, but just as frequently, the situation is only resolved by restarting the router, or actually having to walk the speaker over to the router and connect it with an analog cable, a chore which can take five or six minutes. For a system that touts being plug and play and super convenient, it is rare that I can actually turn it on and just have music play. There is almost always some sort of troubleshooting I have to do, or workaround I have to perform.

I was so psyched when I first started buying and setting up Sonos products. I wish I knew then what I know now. Sonos at its best is a really great thing - excellent sound broadcast anywhere across the house from any device. Sonos at its worst is a mystifying string of committee decisions that manifest in the form of really essential and basic performance requirements that are, for no apparent reason, complex and treated almost as afterthoughts. Why does S2’s automated configuration walkthrough recognize one of the brand new Sonos one modules I bought from Costco and not the other? A great mystery… Why does the manual setup process fail four times in a row? Another great mystery…. Why do I need to undergo some dance of the button pressing fairies to add the Sonos app to other mobile devices that are already authenticated on my protected WiFi network? I can’t really think of a good reason, and certainly no other smart home technology I use is quite so convoluted and awkward at the most essential of out of the box tasks. Part II - I can’t remember when the last time something I bought in a product series from a consumer facing company was not backwards compatible over at least a decade. Sonos? Forget about devices they sold you two Christmas’ past…. Might as well be from another planet. Some decisions made here that consumer protection regulators ought to be keen on, if you ask me.

Wish it were possible to rate this as negative stars. This app has turned my three sonos system into the most expensive paperweights I’ve ever owned. I eventually decided to perform a factory reset on each device to try to get them online. Still can’t get more than one device to register. Funniest part is sonos tries to blame an iOS update, but the sonos controller for windows only picks up one device too. And it’s not even the same device as what my phone picks up. Hopefully I can sell these paperweights to someone who doesn’t have this problem with their sonos system and pickup something that’s not trash. Previous review... Had to downgrade this app to one star. Currently sitting next to a speaker that’s playing audio and yet this app cannot. Eas working earlier in the day but now no longer works. This app is turning good speakers into bricks. This has been an ongoing issues since the whole S2 “upgrade”. Looks like it’s time to find another wireless home speaker system. Seems like they have the right idea by using location to make the device closest to you available without having to even make an extra tap. Unfortunately, the reality is that devices just randomly disappear from a system and become unavailable depending upon what part of the house you’re in or what time of day or who knows what... speaker quality is still superb, but this app is getting worse with each release.