VER app not working? crashes or has problems?

VER Status

Last Updated on 2023-01-31 by Verkehrsgesellschaft Ennepe-Ruhr mbH

I have a problem with VER

Are you having issues? Select the issue you are having below and provide feedback to VER.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with VER? Report Issue

Common VER Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VER app on iOS and Android devices. Solve all VER app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VER iPhone Issues and Solutions

VER iOS app crashes, not working, errors
VER iOS app network issues
VER on iOS has black/white screen

VER Android App Issues and Solutions

VER has errors/crashing/not working
VER server network connectivity issues
VER has black screen

VER iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VER app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VER app crashes or not working on Iphone (iOS):

Close and restart the VER app on iPhone
Update VER app to the Latest Version for iOS
Uninstall and reinstall VER iPhone app
Update your iPhone to the latest iOS version

Fix VER on iPhone unable to connect to server/internet connection issues::

To resolve VER network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VER black/white screen (blank screen) on iPhone:

Follow the VER iOS app troubleshooting guide Here →

VER Android App Issues and Solutions

Fix VER not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VER app issues:

Force Stop the VER App
1. On android, goto "Settings" » click VER app. » click "Force Stop".

Update VER to the latest version on PlayStore

Clear VER App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VER app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VER.

Fix VER unable to contact server/ VER internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VER » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VER » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VER on android.

Solve VER black/white screens issue on Android:

Follow the VER android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Verkehrsgesellschaft Ennepe-Ruhr mbH, developers of VER.

About this app

Mit der this app fährst du bargeldlos und ohne Umwege von A nach B im gesamten Verkehrsverbund Rhein-Ruhr: Die Praktische App der this app ist Routenplaner, Fahrplanauskunft mit Echtzeit-Informationen und mobiler Ticketshop in einem. Plane deine Fahrt, informiere dich über Verbindungen, Tarife oder das aktuelle Verkehrsgeschehen und kaufe dein Ticket. Dabei kombinieren sie clever Busse und Bahnen mit Rad- und Fußwegen. Die App der this app liefert dir alle wichtigen Informationen und Daten in Echtzeit direkt auf dein Handy.