Synology Active Insight app not working? crashes or has problems?

Synology Active Insight Status

Published by Synology Inc. on 2023-11-01

**Synology NAS and a Synology Account are required for this
Application.** **DiskStation Manager 7.

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Common dislikes about Synology Active Insight app

- Issues with password authentication on mobile devices

- Inability to find new NAS and delete old one after upgrading

- Frustrating user experience for some users

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Common Synology Active Insight Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Synology Active Insight app on iOS and Android devices. Solve all Synology Active Insight app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Synology Active Insight iPhone Issues and Solutions

Synology Active Insight iOS app crashes, not working, errors
Synology Active Insight iOS app network issues
Synology Active Insight on iOS has black/white screen

Synology Active Insight Android App Issues and Solutions

Synology Active Insight has errors/crashing/not working
Synology Active Insight server network connectivity issues
Synology Active Insight has black screen

Synology Active Insight iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Synology Active Insight app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Synology Active Insight app crashes or not working on Iphone (iOS):

Close and restart the Synology Active Insight app on iPhone
Update Synology Active Insight app to the Latest Version for iOS
Uninstall and reinstall Synology Active Insight iPhone app
Update your iPhone to the latest iOS version

Fix Synology Active Insight on iPhone unable to connect to server/internet connection issues::

To resolve Synology Active Insight network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Synology Active Insight black/white screen (blank screen) on iPhone:

Follow the Synology Active Insight iOS app troubleshooting guide Here →

Synology Active Insight Android App Issues and Solutions

Fix Synology Active Insight not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Synology Active Insight app issues:

Force Stop the Synology Active Insight App
1. On android, goto "Settings" » click Synology Active Insight app. » click "Force Stop".

Update Synology Active Insight to the latest version on PlayStore

Clear Synology Active Insight App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Synology Active Insight app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Synology Active Insight.

Fix Synology Active Insight unable to contact server/ Synology Active Insight internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Synology Active Insight » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Synology Active Insight » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Synology Active Insight on android.

Solve Synology Active Insight black/white screens issue on Android:

Follow the Synology Active Insight android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of Synology Active Insight.

100% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit Synology Active Insight Website

66.67% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit Synology Inc. Website

About this app

Synology Active Insight is a health monitoring solution that supports multiple Synology NAS system health and performance monitoring under one Synology Account. **Synology NAS and a Synology Account are required for this Application. **DiskStation Manager 7. 1 (or above) and Active Insight package 1. 4 (or above) are required. You may receive system events with detailed troubleshooting actions from Synology with your mobile device. You may view current performance and storage summary of your Synology NAS.