BCBSM Coordinated Care Reviews

BCBSM Coordinated Care Reviews

Published by on 2025-05-29

🏷️ About: WHO CAN USE THIS APP: Blue Cross Blue Shield of Michigan members who received an invitation to download the app as part of the Blue Cross® Coordinated Care program. You will need your Enrollee ID and an access code to sign up.


       


Overall Customer Experience 😎


🤬 Negative experience
63.4%

😎 Positive experience
36.6%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 2,964 combined software reviews.

Is BCBSM Coordinated Care Safe?
BCBSM Coordinated Care appears generally safe, but use with caution.
36.6/100

  Safety Analysis »»

Is BCBSM Coordinated Care Legit?
BCBSM Coordinated Care appears legitimate, though exercise caution.
36.6/100



Read 20 Customer Service Reviews 😠💢

4.7 out of 5
Disconnect

I can not access BCBSMCoordinatedCare from my phone . All of a sudden you click on BCBSMCoordinatedCare and it disappears I have tried deleting and adding it back and logging in again and it still happens for the past few days therefore I have no communications with my nurse case manager at this time- I need access to my nurse asap

Needs more work

This is the type of minimalist system I would expect from BCBSM. It thinks that steps are the only exercise worth tracking. It will grab steps from Apple Health, but no other app. There is no way to record other exercise. It is best described as a chat app, not a health fitness app.

Too many notifications

Was recommended BCBSMCoordinatedCare as a way to have a messaging system with our BCBS nurse card manager. I’ve found that BCBSMCoordinatedCare works well for that. Otherwise it appears designed for the patient and not family coordinating care. Managing multiple notifications regarding step trackers, etc, primarily geared towards the patient themselves, is tedious. There should be a setting you can enable at first use that disables all the extra notifications and features, customizing BCBSMCoordinatedCare for a caregiver or family member.

Five stars when accessible

I love BCBSMCoordinatedCare…when it is working. Unfortunately, there have been enough times, where I can’t access BCBSMCoordinatedCare, that it is forcing me to give it no more than a three star rating. I can definitely see stars falling off of that if BCBSMCoordinatedCare doesn’t become reliable soon. Great concept, but fix it. Right now it’s just hogging space on my phone.

Help!

I have really enjoyed using BCBSMCoordinatedCare; very much appreciate everything about it. BUT: I have been unable to open BCBSMCoordinatedCare for about two weeks now. I touch it, it fills the screen, and immediately goes away. I attempted to contact support, but received no response. What do I do now?

Great App!

I am finding BCBSMCoordinatedCare to be helpful to track my elderly mother’s health concerns. And it is great to have a health professional a chat away.

Caring team

Love the attention to detail and the follow through of each member of the team.

Happy Maybe one of the better developments since the invention of sliced bread.😇

M one of the better

Convenient

Very convenient and easy to use

Love this App

Many insurance companies don’t offer an
App like this one. It is a helpful tool to keep up
Motivated.

Thank you!

Best app ever! The support from staff is awesome. Always there to help or answer questions. I hope BCBSMCoordinatedCare last forever. Thank you BCBS!

Time spent

Enjoy the fact that I can talk to my care manager and get a response within a day

New outlook/ Goals

I'm am learning more about health and nutrition. Also more about setting goals and meeting those goals.

Post op care

What a great bunch of health care professionals that helped get everything together for my recovery thank you for your dedication and commitment.

Very Helpful

Good Tips! I need to remember to track my steps. I was amazed at my numbers today! A walk plus daily activities. The tracker provides incentive!

How this is helping me

The reminders are a big help, knowing I have someone to contact is reassuring, and the articles give me more insight on what I need to do or know.

Parent/Guardian

Quick and easy way to pass information coupled with phone calls for the more sensitive and complex questions or concerns it’s been great

Update not good

I have been loving BCBSMCoordinatedCare, the articles, and the chat with my coordinator, but the new update won’t let me open it and I can’t do my checklist, and therefore am missing out on articles.

Wellness call

I was contacted by a staff member and I have been absolutely impressed by the follow up and support I have received. The employee is outstanding. For the first time I actually feel like I’m being cared for by an insurance company. Well done

Review

This has been helpful for me as I’ve been struggling with a new diagnosis of CSF. The info and support are appreciated.



Is BCBSM Coordinated Care Safe? 🙏

BCBSM Coordinated Care appears generally safe, but use with caution. JustUseApp Safety Score for BCBSM Coordinated Care is 36.6/100.
This assessment is based on our NLP analysis of 2,964 user reviews. Combined with the app store average rating of 4.7/5.

Safety Analysis

78.4% of users say app is safe 👍
78.4%

19.7% of users have some concerns ⚠️
19.7%

1.9% of users say app is risky 🚨
1.9%


Is BCBSM Coordinated Care Legit? 💯

BCBSM Coordinated Care appears legitimate, though exercise caution. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for BCBSM Coordinated Care is 36.6/100 .
This conclusion is based on analysis of 2,964 user reviews.

🔏 Privacy & Data Safety

BCBSM Coordinated Care collected the following data from you:

  • Data Linked to You:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  • Data Not Linked to You:
    • Diagnostics



How was your experience with BCBSM Coordinated Care? Post a Review




Features

Blue Cross Blue Shield of Michigan members who received an invitation to download the app as part of the Blue Cross® Coordinated Care program.

Blue Cross Coordinated Care is an all-in-one, personalized support program that puts members at the center of their health care, and there’s no additional cost.

Wellframe is an independent company supporting Blue Cross Blue Shield of Michigan by providing the BCBSM Coordinated Care mobile app.

© 1996-2025 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.

The Blue Cross Coordinated Care app helps you virtually connect with your nurse and access a variety of helpful resources.

  Contact Support
Developer:
Blue Cross and Blue Shield of Michigan

Contact e-Mail: