Contact Petcube Support

I pay an incredibly high amount of money to Petcube for premium videos to be saved on the cloud. Guess what I get? Two unusable cameras, sporadic and unreliable motion recordings, and no ability to view the footage live. It’s pretty despicable that a company will take so much money to provide you a service, but that same company doesn’t even care enough to provide you with working product. The cameras are only nine months old by the way. Oh and good luck getting support. Nobody’s ever on the chat. Obviously they don’t care as long as they get your money which you pay a year ahead of time. All so you can have a broken camera with an app that doesn’t work and no one to fix it. Last but not least, it’s really obvious that they turned down the sensitivity of motion detection so that they wouldn’t have to store as much video on the cloud for paying premium customers. As a result, I’ve missed so many treasured moments with my sick pet. Anything to pinch a penny! Shame on you Petcube.

I reached out to customer support after I got the pet cube because when I’m not on wifi, the live feed is frozen or doesn’t load at all. I can, however, access short recorded videos that occur. They asked me to be part of a beta test for a fix they made. Their fix didn’t work. After a literal month of back and forth via email, they said they had a firmware update coming out shortly that fixed the issue. The issue remained. Eventually they gave me my money back and gave me the service free for a year, but since it doesn’t work, I went and bought a different pet camera. Also, I set my camera and account to private so people couldn’t find me, view my camera, or connect with me. Even so, I still got a random person that reached out to me asking me to view her camera that she was using for porn. I let pet cube know about this too because it seemed my privacy was not as private as they made it seem.

The latest update puts a vet chat page right up front. No longer will your app open up to the homepage you are used to. Instead you have to do a search if you want to see any activity from people you are already following. And now you have to constantly touch the got it button or the X button every single time you go on somebody’s camera because they are constantly reminding you about the controls and how they work and that you have to turn off volume or turn on valium it’s completely ridiculous. They just keep making it worse. I don’t think I’ll probably even be using it much longer. Not to mention the cameras are over priced. You can get much better cameras that pan tilt & zoom for a fraction of the price. The only thing good about it was the social networking feature,,, which they completely screwed up. I have my own Vet, I don’t need their stupid vet check