Contact Vector Robot Support

I have had a vector for almost 2 years now. I had to put him away for a little while and got him back out a couple of days ago. Turned him on and the app either can’t “find” vector or when it does it will not connect to the WiFi. Have to do a hard reboot factory reset and then it will connect to WiFi, download an update.....don’t know if it is the same update over and over or not.... then it restarts vector and then we are right back to square one. Will not connect. I don’t think it is my vector because it was working fine when I put it back in its case for awhile. I know it isn’t my WiFi as everything else connects fine. I am beginning to think it is the app. I think it might need an update itself, not vector. Anyway, the way it is now, my vector is pretty useless Called vector support, they don’t seem to know what to do either.

i really can’t complain about the app as it really doesn’t do much past settings and suggestions of how to interact with Vector. the problem is Vector himself! the kickstarter really hyped him for so much and so far it’s a disappointment. 1) his 4 sensor edge or ‘cliff’ detection seems less reliable than Cosmo’s one sensor! 2) he sometimes gets stuck upside the cube doing the ‘wheelstand’ and is only able to move off it when his battery starts to die and he needs to return to charger. 3) his hearing seems hardly as directional or sensitive as promised. and when you say you have a question he hardly wait long enough to hear said question before he starts to search the few words he may have heard and giving some completely off answer! 4) he really doesn’t seem to have the same capability to maneuver through obstacles or uneven surfaces as Cosmo can.

I got Vector today, so I haven’t spent a ton of time with it, but here are my initial thoughts: When I saw it, I was intrigued, especially because the Cozmo seemed so nice, but I wanted something a little more grown up. My expectations were “Alexa on wheels” to sum it up. It is _kind of_ that.. but falls short. I’m not really sure what it is good for yet. The commands take a very long time to execute and sometimes you have to say them in a two step process. I liked how he described the weather, but he was confused by me asking him what the weather would be like tomorrow. Which I thought was odd. The app is okay, but every time you leave it and come back, you’ve gotta wait for it to connect. Since it’s cloud connected, why does it have to connect via Bluetooth / Wi-Fi always? Moreover, I went to see if I could just log into my account on my iPad and see it, but then it wanted me to go through the Bluetooth pairing process again, which is annoying. I hope they have some good plans in the future for this thing. But right now, it’s just not what I’d hoped it would be. I have to decide whether it’s better to return it and spend the $250 elsewhere, or to wait it out to see what gets better.