NEO app not working? crashes or has problems?

NEO Status

Published by Nymcard LTD on 2023-10-02

Joining is super easy! You can create an account directly on your phone in
minutes. The Card is available instantly.

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Common dislikes about NEO app

- Some users experienced issues with passcode lock screen

- Registration process may take longer than expected

- High commission fees for money transfers through Zain Cash

- Some users have reported difficulty adding phone numbers to the app

Have a Problem with NEO: Instant Visa Cards? Report Issue

Common NEO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NEO app on iOS and Android devices. Solve all NEO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NEO iPhone Issues and Solutions

NEO iOS app crashes, not working, errors
NEO iOS app network issues
NEO on iOS has black/white screen

NEO Android App Issues and Solutions

NEO has errors/crashing/not working
NEO server network connectivity issues
NEO has black screen

NEO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NEO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NEO app crashes or not working on Iphone (iOS):

Close and restart the NEO app on iPhone
Update NEO app to the Latest Version for iOS
Uninstall and reinstall NEO iPhone app
Update your iPhone to the latest iOS version

Fix NEO on iPhone unable to connect to server/internet connection issues::

To resolve NEO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NEO black/white screen (blank screen) on iPhone:

Follow the NEO iOS app troubleshooting guide Here →

NEO Android App Issues and Solutions

Fix NEO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NEO app issues:

Force Stop the NEO App
1. On android, goto "Settings" » click NEO app. » click "Force Stop".

Update NEO to the latest version on PlayStore

Clear NEO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NEO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NEO.

Fix NEO unable to contact server/ NEO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NEO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NEO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NEO on android.

Solve NEO black/white screens issue on Android:

Follow the NEO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nymcard LTD, developers of NEO.

54.55% Contact Match

Developer: NymCard LTD

E-Mail: [email protected]

Website: Visit NEO Website

About this app

Recharge your this app Wallet from an authorized Agent and instantly get a Digital (Virtual) Visa Card on your phone for online and e-commerce shopping. this app Virtual Visa Cards can be used for making secure online payments on millions of apps, games and websites. Electronic payment from the Central Bank of Iraq No. (7) based on the Law of the Central Bank of Iraq No. ● It’s a Visa card! More Card Programs will be available for you VERY soon. this app Wallet is rechargeable at authorized this app Cash Agents. Our mission is to help every Iraqi citizen get his first digital payment on this app. INC is an Iraqi company registered in Iraq and licensed to conduct business. INC was founded with the belief that money should become digital. The Card is available instantly. You can create an account directly on your phone in minutes. Joining is super easy! And you can find their location in NEO .