CBD app not working? crashes or has problems?

CBD Status

Published by Commercial Bank of Dubai on 2023-12-23

Manage and access your finances wherever you are with the best digital bank in
the UAE. Access 100+ banking products and services with a trusted digital bank.

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Most reported problems

Reported Issues: 3 Comments

By Arshad Mehmood 9 months ago

My CBD app is not working and showing that you may have connection problem although my network connection is good

By Mohammed mohsin 1 year ago

My mobile phone lost. For my new phone how can i get same app with details. Coz I don't have any details.

By javed ahmed 1 year ago

not responding my CBD application

Common dislikes about CBD app

- Technical error causing white screen on iPhone 13 Pro Max

- Not working on multiple Pro Maxes

Have a Problem with CBD - Instant digital banking? Report Issue

Common CBD Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CBD app on iOS and Android devices. Solve all CBD app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CBD iPhone Issues and Solutions

CBD iOS app crashes, not working, errors
CBD iOS app network issues
CBD on iOS has black/white screen

CBD Android App Issues and Solutions

CBD has errors/crashing/not working
CBD server network connectivity issues
CBD has black screen

CBD iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CBD app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CBD app crashes or not working on Iphone (iOS):

Close and restart the CBD app on iPhone
Update CBD app to the Latest Version for iOS
Uninstall and reinstall CBD iPhone app
Update your iPhone to the latest iOS version

Fix CBD on iPhone unable to connect to server/internet connection issues::

To resolve CBD network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CBD black/white screen (blank screen) on iPhone:

Follow the CBD iOS app troubleshooting guide Here →

CBD Android App Issues and Solutions

Fix CBD not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CBD app issues:

Force Stop the CBD App
1. On android, goto "Settings" » click CBD app. » click "Force Stop".

Update CBD to the latest version on PlayStore

Clear CBD App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CBD app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CBD.

Fix CBD unable to contact server/ CBD internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CBD » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CBD » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CBD on android.

Solve CBD black/white screens issue on Android:

Follow the CBD android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Commercial Bank of Dubai, developers of CBD.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Commercial Bank of Dubai

E-Mail: [email protected]

Website: Visit CBD Website

About this app

Signup from anywhere with just your EID and access all the products that give you the financial freedom you desire.  Make quick payments and transfers to your friends and family anywhere in the world, including faster money transfers to India, Pakistan, Philippines, and Bangladesh. this app also support wallet top-ups to Easypaisa, Bkash, Jazz Cash and Coins.   Manage your products and accounts in one place.  Hassle-free activation for your savings account, current account, credit cards, or personal loans instantly with just a tap. Your security is our priority, the this app app uses biometric login, data encryption, AI fraud detection and convenient services to lock and unlock your cards in real-time.   The Commercial Bank of Dubai app offers digital banking at its best, everything from payments to account openings, including investment accounts and smart notifications. Access 100+ banking products and services with a trusted digital bank.   Open a digital account instantly, get a credit card, or apply for a quick loan in minutes using only your emirates ID. Manage and access your finances wherever you are with the best digital bank in the UAE. Whether you want to transfer your salary or manage your budget, this app has everything you need to bank on the go. Track your spendings in real-time, set limits and manage security right from your phone. Get access to 100+ banking product features and services now by registering instantly in CBD .